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date: 23 February 2020

Abstract and Keywords

This chapter reviews research on workplace aggression that is motivated by perceptions of injustice, covering mostly the last five years. In particular, the motive to “do justice” to an injustice by engaging in revenge is examined. As several emerging domains make clear—including new contexts in which revenge is being studied, such as customer-service encounters, and other disciplines, such as neuroscience—the motives for much workplace aggression are justice-driven, though not always as justice-driven nor as rational as avengers claim. Indeed, strong emotions often precede along with prime perceptions of injustice that motivate revenge; it is not always the case that a sense of injustice precedes the moral outrage that drives the desire for revenge. This argument, and recent findings from which it emerges, are discussed within a model of the antecedents, consequences, and moderators of the desire for workplace revenge.

Keywords: revenge, justice, conflict, aggression, anger, forgiveness, coping

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