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date: 15 December 2019

Abstract and Keywords

This chapter is from the forthcoming The Oxford Handbook of Affective Computing edited by Rafael Calvo, Sidney K. D'Mello, Jonathan Gratch, and Arvid Kappas. This chapter discusses how emotions operate between people in the social world, how computer mediation might affect emotional communication and coordination, and the challenges that socially situated emotions present for computer simulation and modeling. The first section reviews psychological literature addressing causes, effects, and functions of interpersonally communicated emotions, focusing on both informational and embodied influences, before addressing group and cultural influences on emotions. Relevant findings from the psychological literature concerning social appraisal, emotion contagion, empathy, and mimicry are reviewed. The second section compares computer-mediated emotion communication with face-to-face interaction, exploring their distinctive characteristics and possibilities. The final section discusses challenges in implementing affective computing systems designed to encode and/or decode emotional signals as well as virtual agents and robots intended to interact emotionally with humans in real time.

Keywords: emotional communication, social appraisal, emotion contagion, empathy, mimicry, computer mediation

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