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date: 15 December 2019

Abstract and Keywords

This chapter focuses on the continuous process of performance management rather than the discrete event of performance appraisal. The chapter begins by defining job performance and then reviews research concerning each of the core elements of performance management, including goal setting, feedback, developing employees (including coaching), evaluating performance, and rewarding performance. Several topics are reviewed that are of special interest to performance management: contextual performance, counterproductive work behavior, team performance, the role of technology, cross-cultural issues, and perceptions of fairness. The chapter concludes by presenting directions for future research.

Keywords: Performance management, performance appraisal, performance evaluation, goal setting, feedback, coaching, employee development, pay for performance

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