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date: 15 December 2019

About the Editors

About the Editors

Benjamin Schneider

Benjamin Schneider is Senior Research Fellow at CEB’s Workforce Surveys and Analytics, and Professor Emeritus of Psychology at the University of Maryland. Ben moved to CEB in 2003 after retiring from Maryland where, for many years he was the head of the Industrial and Organizational Psychology program. Ben holds the PhD in psychology (University of Maryland, 1967) and the MBA (C.U.N.Y., 1964). His academic accomplishments include more than 175 professional journal articles and book chapters along with 12 books including this Handbook. Ben’s research and consulting concern service quality, organizational climate and culture, employee engagement, staffing, and the role of manager personality in organizational life. Ben has won numerous awards for his research including distinguished research contributions awards from the Organizational Behavior as well as the Human Resource Management divisions of the Academy of Management, the Society for Industrial and Organizational Psychology, the Services Interest Group of the American Marketing Association, and the Society for Human Resource Management.

Karen M. Barbera

Karen M. Barbera is the Practice Manager of CEB’s Workforce Surveys and Analytics and has 20 years experience consulting with some of the world’s largest, most well-known organizations on the design, execution, and use of strategic survey and organizational assessment programs to drive organizational effectiveness. Much of Dr. Barbera’s consulting work has focused on how leaders and organizations foster and maintain employee engagement and ensure that this engagement is aligned with organizational priorities. She is a co-author of the book, Employee Engagement: Tools for Analysis, Practice, and Competitive Advantage (2009), and holds a Ph.D. degree in Industrial/Organizational Psychology from Bowling Green State University. (p. x)