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date: 12 December 2019

Abstract and Keywords

Mayo Clinic began as a family medical practice in Rochester, Minnesota, after the Civil War. Dr. William Worrall Mayo created the practice and his two sons, William J. Mayo and Charles H. Mayo, became partners in the 1880s. By the 1890s, these gifted surgeons had earned a reputation for excellence, and Mayo Clinic became known as a medical “Mecca” where patients experienced miraculous outcomes. The Doctors Mayo, however, built the Mayo culture through diligence, discipline, and dedication to their touchstone: “The Needs of the Patient Come First.” To live out this promise, they instituted team-based medicine; to sustain it, they established team-based management and governance; to nurture it, they instilled the spirit of generosity through altruism and magnanimity. Employees are equals, respected as professionals and peers; each plays a role in sustaining the Mayo legacy while accommodating new realities in medical advances, technological innovations, and worldwide diversity.

Keywords: Charles H. Mayo, generosity, Mayo Clinic, Mayo Clinic culture, Mayo Clinic governance, Mayo Clinic values, patients' needs, teamwork, volunteerism, William J. Mayo.

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