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date: 15 December 2019

Abstract and Keywords

An organization’s core people development or human resources (HR) processes are one of the most important and strategic means by which to shape an organization’s culture at the systems level and influence and reinforce workgroup climate at the local level. This chapter provides an overview of how various HR- and organization development (OD)–related people processes such as performance management, 360-degree feedback, and organizational surveys can be used to impact culture and climate using case examples from PepsiCo, a multinational consumer products company. Factors such as leadership level in the hierarchy, the life cycle stage of the people process itself, and the time horizon (short term vs. long term) are all discussed in the context of the effective use of these processes for achieving cultural and climate related objectives.

Keywords: 360-degree feedback, climate-culture relationships, employee surveys, people process lifecycle, leadership hierarchy; organization development, performance management, talent management

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