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date: 12 December 2019

Abstract and Keywords

This chapter describes research into organizational culture and climate in the health care industry, and explores how both climate and culture affect the performance of health care organizations. Given the fundamental importance of health care in society, the topic is significant for scholars in this area because of the potential contribution that can be made to improving patient care and the health of communities. The chapter therefore offers a model of crucial factors that shape culture and climate in health care organizations, describes relevant research and addresses issues such as: the definition of performance in this context; links among climate, culture, and performance; culture and climate for patient safety; professional subcultures and climates for multidisciplinary team working. The chapter closes by offering tentative conclusions about the cultural and climate characteristics that research suggests are keys to the effective performance of health care organizations.

Keywords: care quality, climate, culture, health care, patient safety, professional subcultures, team working

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