Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE (www.oxfordhandbooks.com). © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 28 January 2020

Abstract and Keywords

In the current landscape of decentralized and fragmented healthcare services, effective communication between healthcare providers, as well as between providers and patients, is never more critical. Poor communication during transitions of care can result in discontinuity of care and is a major cause of patient harm events. This essay provides an overview of the nature and impact of systemwide communication on patient care. The essay begins by describing the basic elements that make up a communication system and the basic properties associated with effective communication. The context in which clinical communication takes place is then explored and the factors that heighten risk identified. Finally, the implications of communication failures and practical steps for supporting effective communication are reviewed.

Keywords: communication, collaboration, teamwork, continuity of care, care transitions, patient safety

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.