- OXFORD LIBRARY OF PSYCHOLOGY
- Oxford Library of Psychology
- About the Editors
- From Communication to Healthy Behavior and Adherence
- Barriers and Keys to Treatment Adherence and Health Behavior Change
- Health Literacy and Information Exchange in Medical Settings
- The Role of Nonverbal Communication in Medical Interactions: Empirical Results, Theoretical Bases, and Methodological Issues
- The Art of Medical Information Exchange
- Partnering with and Involving Patients
- Training for Effective Communication in Healthcare Settings
- Beyond the Dyad: Communication in Triadic (and more) Medical Encounters
- Systemwide Communication
- Health Beliefs and Health Outcomes
- Perceived Risk and its Relationship to Health-Related Decisions and Behavior
- Readiness to Change and the Transtheoretical Model as Applied to Addictive Disorders: A Balanced Appraisal
- Social Comparison and Persuasion Processes in Health Communications
- The Role of Culture in Promoting Effective Clinical Communication, Behavior Change, and Treatment Adherence
- Commitment to Change: An Examination of the Maintenance of Health-Behavior Changes
- Social Networks, Social Support, and Health-Related Behavior
- Technology and Implications for Patient Adherence
- Social and Environmental Barriers to Adherence and Healthy Behavior
- Improving Team Communication for Better Health Behavior
- The Importance of Effective Measurement for Fostering Change
- Pediatric Adherence and Health Behavior Change
- Issues in Adolescent Adherence and Health-Behavior Change
- Issues in Aging, Adherence, and Health-Behavior Change
- Adherence and Health Behavior Change in the Context of Mental Health Challenges
- Managing Complex Regimens: The Psychological Context of Family Management of Pediatric Diabetes
- Health Communication: Implications for Reform and Public Policy
Abstract and Keywords
In the current landscape of decentralized and fragmented healthcare services, effective communication between healthcare providers, as well as between providers and patients, is never more critical. Poor communication during transitions of care can result in discontinuity of care and is a major cause of patient harm events. This essay provides an overview of the nature and impact of systemwide communication on patient care. The essay begins by describing the basic elements that make up a communication system and the basic properties associated with effective communication. The context in which clinical communication takes place is then explored and the factors that heighten risk identified. Finally, the implications of communication failures and practical steps for supporting effective communication are reviewed.
Enrico Coiera is Professor, Centre for Health Informatics, University of New South Wales.
Mei-Sing Ong is a postdoctoral pesearch fellow at the Centre for Health Informatics, Faculty of Medicine, University of New South Wales.
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