Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 20 October 2021

Abstract and Keywords

This chapter examines the recent growth in offshoring of services, what type of industry it encompasses, who works in the industry, and the reasons it has been growing in many developing countries. It also delves into an evolving literature in this field, namely the quality of those jobs which exist in offshored business services. In particular, it reviews the job quality factors that need to be considered when examining service-sector outsourcing. Finally, the chapter considers what measures are necessary to ensure that these jobs do not become the feared “electronic sweatshops,” but rather good-quality jobs in the countries where they are found. It suggests ways policy makers can create national policies to improve job quality in offshored services, as well as practices that organizations can implement to provide better-quality jobs and working environments.

Keywords: offshoring industry, developing countries, job quality, service sector outsourcing

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.