- Consulting Editors
- List of Contributors
- Editors’ note
- The Global Lessons of Offshoring
- On Technical Progress and the Gains and Losses from Outsourcing
- Service Offshoring and Labor Demand in Europe
- Services Offshoring and the Relative Demand for White-collar Workers in German Manufacturing
- The Sector Bias of Offshoring: Empirical Importance for Labor-market Implications
- How Much Does Offshoring Matter?: Evolution of Imports and their Relation to Profits, Labor, and Firms’ Strategies in France, 1990–2009
- The Welfare State as an Investment Strategy: Denmark’s Flexicurity Policies
- The Impact of Overseas R&D on Domestic R&D Employment
- The Impact of Offshoring by Service Firms on a Country’s Comparative Advantage
- Offshoring and Japanese Firms
- Offshoring of Japanese Small and Medium Enterprises
- Trade in Middle Products between South Korea and China: A Survey on the Extent of Offshore Production Sharing
- Offshoring, Inward Investment, and Export Performance in Ireland
- Offshoring Higher Education: The Australian Experience
- Employment Expansion in Globalization: How Is China Responding to the Change in Comparative Advantage?
- The Changing Character of Indian Offshore ICT Services Provision, 1985–2010
- Offshoring Strategy in Subdsidiaries of Multinational Corporations in Brazil
- Evaluation of Russia’s Attractiveness as an IT Offshoring Destination
- Job Quality in Offshored Business Services
- Does Industrial Upgrading Generate Employment and Wage Gains?
- Regional Competitiveness in the Latin America Offshore Services Value Chain
- Are NAFTA and Export-oriented Industrialization Passé for Mexico’s Economy? Global Lessons
- Kenya’s IT-Enabled Services and Employment Consequences of Offshore Linkages
- Industrial Strategy, Offshoring, and Employment Promotion in South Africa
Abstract and Keywords
This chapter examines the recent growth in offshoring of services, what type of industry it encompasses, who works in the industry, and the reasons it has been growing in many developing countries. It also delves into an evolving literature in this field, namely the quality of those jobs which exist in offshored business services. In particular, it reviews the job quality factors that need to be considered when examining service-sector outsourcing. Finally, the chapter considers what measures are necessary to ensure that these jobs do not become the feared “electronic sweatshops,” but rather good-quality jobs in the countries where they are found. It suggests ways policy makers can create national policies to improve job quality in offshored services, as well as practices that organizations can implement to provide better-quality jobs and working environments.
Naj Ghosheh is Research Officer at the International Labour Organization on working conditions and labour law issues.
Jon C. Messenger is Senior Research Officer at the ILO, with the lead responsibility for its programme on working time and work organisation.
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