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date: 04 April 2020

Abstract and Keywords

This chapter examines the recent growth in offshoring of services, what type of industry it encompasses, who works in the industry, and the reasons it has been growing in many developing countries. It also delves into an evolving literature in this field, namely the quality of those jobs which exist in offshored business services. In particular, it reviews the job quality factors that need to be considered when examining service-sector outsourcing. Finally, the chapter considers what measures are necessary to ensure that these jobs do not become the feared “electronic sweatshops,” but rather good-quality jobs in the countries where they are found. It suggests ways policy makers can create national policies to improve job quality in offshored services, as well as practices that organizations can implement to provide better-quality jobs and working environments.

Keywords: offshoring industry, developing countries, job quality, service sector outsourcing

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