Abstract and Keywords
This chapter reviews what academics are studying and what practitioners are doing with respect to onboarding. The onboarding “best practices” conveyed through practitioner outlets generally do not provide sufficient prescription to implement policies or programs that will achieve desired outcomes. That prescription is also lacking from the academic literature, as there is a paucity of research on specific onboarding practices. Using the Klein and Heuser (2008 ) Inform-Welcome-Guide framework, we first examine the available insights from the academic literature. We then review the practitioner literature and identify the common recommendations that are made regarding onboarding best practices. We also summarize a recent survey conducted to gain a clearer picture of what organizations are currently doing with respect to onboarding practices. We conclude with a discussion of disconnects observed across these three areas and the identification of future research needs.
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