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date: 23 February 2020

Abstract and Keywords

Comprehensive and computational models of human performance have both scientific and practical importance to human-machine system design and human-centered computing. This chapter describes human performance models that are based on queuing and network theories. Queuing-based models and network-based models were initially developed as two separate schools of models, as summarized in the first part of the chapter. Recent work based on queuing networks not only integrates the two schools of models into a unified framework but also allows integration of several other schools of approaches such as symbolic models, as described in the second part of this chapter.

Keywords: queuing models, network models, queuing network models, cognitive modeling, human-machine interaction models, systems modeling

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