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date: 17 February 2020

Abstract and Keywords

This chapter identifies three crisis leadership orientations that research suggests are necessary for leaders and their organizations to manifest positivity in crisis. We argue that leaders who have a mindset for learning and adapting to rapidly changing circumstances, seeing possibilities amid the tragic circumstances of a crisis, and expecting trust and trustworthiness will be more inclined to identify positive outcomes in crisis situations. This chapter also offers a set of corresponding behaviors that characterize the three crisis leadership orientations. The chapter begins with a brief introduction to crises and crisis phases. We then introduce the leadership orientations and their respective behaviors, followed by a discussion of the types of positive outcomes that can be manifested from the leadership orientations. These outcomes include benefits for the individual crisis leader, the organization, and its stakeholders. As we discuss in the section on future directions, the manifestation of these outcomes may be contingent upon both organizational factors and the nature and source of the crisis.

Keywords: Crisis, leadership, positive organizational scholarship, crisis leadership, crisis management, learning, trust

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