Abstract and Keywords
Disruptions to operational and organizational processes represent an important area of study for organizational scholars. Although scholars and practitioners have written much about prevention and post-crisis communication and management, this chapter focuses on how organizations heal. Organizational healing is a process that focuses on compassionate interpersonal relationships that enable action and which cumulatively restructure an organization after major harm and disruption. Both endogenous and exogenous factors facilitate organizational healing. Endogenous resources act as antibodies to strengthen organizational bonds, enable new connections, and promote protective measures against future threat; external resources include community support and institutional support from parent organizations that provide resources for organizations on the path of recovery. A key aspect for healing is an organization’s capacity for discovering, developing, and cultivating positive connections. The chapter concludes with questions for future research.
Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.
If you have purchased a print title that contains an access token, please see the token for information about how to register your code.