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date: 17 February 2020

Abstract and Keywords

Strategic change represents a special form of organizational change that is particularly large-scale, disruptive, and elicits a wide range of strong emotions among employees. This chapter discusses how organizations can develop routines that deal constructively with employees’ emotions, as well as the challenges that organization leaders face in perceiving and managing employees’ collective emotions. The chapter ends by suggesting a number of important research questions in this vastly underexplored area.

Keywords: leadership, emotions, strategic change, emotional intelligence, collective emotions, emotional contagion, culture

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