Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE (www.oxfordhandbooks.com). © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 11 December 2019

Abstract and Keywords

This chapter reviews the research on the most frequently used of all instruments of employee selection: the interview. When considered as a means of assessing applicant job qualifications, the interview is typically discussed from the interviewer's perspective. We propose in the present chapter that the quality of the interview as a tool of assessment depends on taking into consideration both the interviewer and the applicant perspective. Interviewers attempt to gather information on applicants and select among them. Although it is apparent that structuring the process improves the reliability and validity of their assessments, interviewers must balance the goal of selection with other goals such as recruitment. On the other hand, applicants manage impressions, gather information, and judge the position and the work environment. We discuss the alternative objectives that both interviewer and applicant bring to the interview and how these objectives can clash. We conclude by considering strategies for improving the interview as a means of assessment by dealing with tensions that can exist between and within interviewer and applicant.

Keywords: employment interviews, personnel selection, recruitment, applicant impression management, interview processes, interviewer evaluations, structured interviews, interview training, applicant reactions, job applicant interviews

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.