- List of Figures
- List of Tables
- List of Contributors
- Perspectives on Innovation Management
- The Nature of Innovation
- Marketing and Innovation
- Science, Technology, and Business Innovation
- User-driven Innovation
- Networks of Innovation
- Knowledge and the Management of Creativity and Innovation
- Design-Driven Innovation: Meaning as a Source of Innovation
- Brokerage and Innovation
- Sectoral Systems of Innovation
- Innovation Ecosystems: Implications for Innovation Management?
- Markets for Technology
- Capital Markets, Innovation Systems, and the Financing of Innovation
- Consumption of Innovation
- Sustainable Innovation Management
- Managing Social Innovation
- Innovation Management in Japan
- Innovation Management in China
- Technology and Innovation
- Innovation, Strategy, and Hypercompetition
- Business Model Innovation
- Managing Open Innovation
- Collaboration and Innovation Management
- Organizing Innovation
- Human Resource Management Practices and Innovation
- Managing R&D and New Product Development
- Internationalization of Research and Development
- Intellectual Property Rights, Standards, and the Management of Innovation
- Mergers and Acquisitions and Innovation
- Services, Innovation, and Managing Service Innovation
- Innovation and Project Management
- Platforms and Innovation
Abstract and Keywords
Especially in advanced economies, services increasingly dominate economic output and employment, and even manufacturing firms typically provide multiple services. But services are different from physical and digital products. Innovation processes therefore need to adjust to, and take account of, the specific characteristics of services, not least their intangible and highly perishable nature. Much less is known about new service development than the management of (physical and digital) product innovation, but the literature is growing rapidly. Drawing on conceptual understandings, but illustrated with real world examples, this article provides an overview of these matters, and focuses especially on four issues: what services are; forms of service innovation; the design of services (including service blueprinting); and the management of service innovation. It also highlights some areas requiring further research.
Bruce S. Tether, Professor of Innovation Management and Strategy, Manchester Business School.
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