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date: 14 August 2020

(p. xv) List of Contributors

(p. xv) List of Contributors

Mats Alvesson is Professor of Business Administration at the University of Lund, Sweden, Cass Business School, City University London, and at University of Queensland, Australia. Research interests include critical theory, gender, power, management of professional service (knowledge-intensive) organizations, leadership, identity, organizational image, organizational culture and symbolism, qualitative methods, and philosophy of science. Recent books include The Triumph of Emptiness (Oxford University Press 2013), Qualitative Research and Theory Development (Sage 2011, with Dan Kärreman), Constructing Research Questions (Sage 2013, with J. Sandberg), Interpreting Interviews (Sage 2011), Metaphors We Lead By: Understanding Leadership in the Real World (Routledge 2011, edited with André Spicer), The Oxford Handbook of Critical Management Studies (Oxford University Press 2011, edited with Todd Bridgman and Hugh Willmott), Understanding Gender and Organizations (Sage 2009, 2nd edn. with Yvonne Billing), Reflexive Methodology (Sage 2009, 2nd edn. with Kaj Skoldberg), Changing Organizational Culture (Routledge 2008, with Stefan Sveningsson), Knowledge Work and Knowledge-Intensive Firms (Oxford University Press 2004).

Louise Ashley is Lecturer in Human Resource Management and Organizational Behaviour at Royal Holloway, University of London. She specializes in researching the implementation and development of diversity and inclusion programmes in leading professional service firms, and has conducted research in the legal profession as well as occupations such as accountancy, management consulting, and investment banking. Her research encompasses a number of diversity strands although she has a particular focus on gender and social background. Louise has published articles in leading academic journals, including Work, Employment and Society, and Human Relations. She is a Fellow of the Centre for Professional Service Firms at Cass Business School.

Michael Barrett is Professor of Information Systems and Innovation Studies at Judge Business School, Cambridge University. In his research he adopts social theory and discursive approaches to understand technology-enabled change and innovation across a number of sectors including: financial services, professional service firms, and healthcare. Recent research explores processes of knowledge translation in facilitating service innovation, and the use of digital innovation to enable social innovation in emerging economies. His research has been published in journals such as Information Systems Research, Academy of Management Journal, Organization Science, and MIS Quarterly.

(p. xvi) Mehdi Boussebaa is Associate Professor of Organization Studies at the University of Bath and an International Research Fellow at the Novak Druce Centre for Professional Service Firms, University of Oxford. His primary research investigates the institutional and political implications of economic globalization, especially in the context of global professional service firms. He has published his work in a wide range of leading management journals, including Human Relations, Organization Studies, and the Journal of International Business Studies. He serves on the editorial review boards of Organization Studies and the Journal of Professions and Organization.

Joseph P. Broschak is Associate Professor in the Department of Management and Organizations and the Interim Executive Director of the McGuire Center for Entrepreneurship at the University of Arizona, Eller College of Management. He also holds a courtesy appointment in the School of Sociology. He has a PhD in Management from the University of Texas at Austin. Joe’s research revolves around two topics in organization theory. One is the structure of organizations: the demographic composition of the workforce, the employment arrangements in which workers are employed, and the system of jobs and job titles that individuals hold. The other is the dynamics of markets: the dynamics of inter-firm relationships in markets for professional services, patterns of men’s and women’s mobility in managerial labor markets, evolution and change of labor markets for professionals, and technological change in product markets. Joe’s research has been published in a variety of management and sociology journals, including Administrative Science Quarterly, Academy of Management Journal, American Sociological Review, Annual Review of Sociology, Decision Sciences, and Work and Occupations, and in academic volumes including Research in the Sociology of Organizations and Research in the Sociology of Work. He currently serves on the editorial boards of Administrative Science Quarterly and the Academy of Management Journal.

Laurie Cohen is Professor of Organizational Behaviour at the Nottingham University Business School. Her doctoral work focused on women’s transitions from employment to self-employment—an area that she has continued to work in ever since. In addition, she is interested in career-making in emerging forms of organization, and research methods in the study of career, especially interpretive approaches and the use of narrative. For many years she has also been involved in a series of studies on work and careers in professional organizations, focusing mainly on scientific research establishments and more recently engineering organizations. She has published in a wide range of journals including Human Relations, Organization Studies, and Journal of Vocational Behaviour and she is on the editorial board of Human Relations, Journal of Vocational Behaviour, Journal of Management Inquiry, and Management Learning. Her new book, Imagining Women’s Careers, is forthcoming with Oxford University Press.

Ronit Dinovitzer is Associate Professor of Sociology at the University of Toronto, where she is cross appointed to the Institute for Management and Innovation. She is also a Faculty Fellow at the American Bar Foundation in Chicago, where she is Co-Director of the Research Group on Legal Diversity, and she is an Affiliated Faculty in Harvard’s (p. xvii) Program on the Legal Profession. As a sociologist of the professions her research focuses on the social organization of lawyers, the role of labor markets, and the effects of culture on professional work. Recent projects include the “After the JD” study, the first national longitudinal study of law graduates in the US, the “Law and Beyond” Study, the first national study of law graduates in Canada, and a Canadian study on Ethics, the Professional Service Firm and Corporate Governance (with Hugh and Sally Gunz).

Laura Empson is Professor in the Management of Professional Service Firms at Cass Business School, London, and Director of the Cass Centre for Professional Service Firms. Her current research focuses on leadership dynamics in PSFs and is funded by a major grant from the ESRC. Her previous ESRC-funded study was of changing forms of governance in PSFs. Her research into PSFs has also covered themes such as: mergers and acquisitions, professionalization of management, organizational and individual identity, knowledge and diversity management. In 2013 she was selected to be the Financial Times Professor of the Week. She has published numerous articles in leading international academic journals including Journal of Management Studies, Organization Studies, Accounting, Organizations and Society, and Human Relations, as well as the Oxford University Press book, Managing the Modern Law Firm (ed. 2007). She is a Member of the Editorial Boards of the Journal of Management Studies, Organization Studies, and the Journal of Professional Organizations. She is also a Member of the ESRC’s Peer Review College. She is an Independent Non-Executive of KPMG LLP. She was previously a Reader at the University of Oxford’s Saïd Business School and has had previous careers in investment banking and strategy consulting. She has a PhD and MBA from London Business School and a BSc(Econ) from University College, London.

James Faulconbridge is Professor of Transnational Management in the Department of Organisation, Work and Technology at Lancaster University Management School. His research focuses, in particular, upon the globalization of professional and business service firms, with interest in the way knowledge is produced and circulated within global firms and the way institutions affect the organization of firms. James co-authored the books The Globalization of Advertising and The Globalization of Executive Search (both Routledge) and edited the book International Business Travel in the Global Economy (Ashgate). He regularly publishes in journals including Economic Geography, Journal of Economic Geography, Organization Studies, and Work, Employment and Society. He is a Fellow of the Centre for Professional Service Firms at Cass Business School.

Heidi K. Gardner is Distinguished Fellow at Harvard Law School’s Program on the Legal Profession and a Lecturer on Law. Her research focuses on leadership, collaboration, and management in knowledge-based organizations, especially professional service firms. Previously she served on the faculty of Harvard Business School as an Assistant Professor of Organizational Behavior. Her research was awarded the Academy of Management’s prize for Outstanding Practical Implications for Management. She has published articles in the Academy of Management Journal, Administrative Science Quarterly, Journal of Organizational Behavior, and Harvard Business Review, as well as (p. xviii) numerous book chapters and practitioner-focused articles. She has lived and worked on four continents, including as a management consultant for McKinsey & Co., a Fulbright Fellow, and a teacher in Japan. She earned a BA in Japanese Studies from the University of Pennsylvania, a Masters from the London School of Economics, and a Doctorate from London Business School.

Hugh Gunz is Professor of Organizational Behaviour at the University of Toronto and Director of the Institute for Management and Innovation at the University of Toronto Mississauga. He has published papers on the careers of managers, professionals, and others, the management of professionals of many kinds, and management education, is the author of the book Careers and Corporate Cultures (1989), and the co-editor of the Handbook of Career Studies (2007). He serves or has served on the editorial boards of a number of journals, including Journal of Professions and Organization, Academy of Management Journal, Journal of Managerial Psychology, and Emergence, and is a former chair of the Careers Division of the Academy of Management. He has PhDs in Chemistry and Organizational Behaviour.

Sally Gunz is Professor of Business Law and Professional Ethics in the School of Accounting and Finance, University of Waterloo, Canada. Her primary research interests center around the legal and ethical responsibilities of professionals and, increasingly, how professionals make ethical decisions, and what factors impact those decisions. She has studied professionals in both employed and private practice settings. She is the author of The New Corporate Counsel (Carswell 1991) and several academic studies relating to in-house lawyers, lawyers in private practice, accountants, and actuaries. She is a past-President of the Academy of Legal Studies in Business and the former director of the Centre for Accounting Ethics.

Nina Katrin Hansen is Assistant Professor on the Faculty of Business Administration, Chair of Human Resource Management, University of Hamburg. Nina completed her dissertation in 2010 about the “Theoretical Foundations of the Nexus Between Strategic Human Resource Management Systems and Organizational Capabilities” at the University of Hamburg for which she received the Best PhD Thesis Award of the Faculty of Business Administration. At the beginning of 2014, she was a visiting academic at the Novak Druce Centre for Professional Service Firms, Saïd Business School, University of Oxford. Based on a multi-level approach, her research focuses on the question of how human resource management systems influence intellectual capital architectures, and how they govern the development of human capital, organizational capabilities, and organizational learning modes especially in the field of PSFs. The topic “HRM in Professional Service Firms” represents her post-doctoral research project (Habilitation) which is also reflected in her recent teaching activities for which she came in second in the Hamburg teaching prize 2012/2013. Research results have been published in national and international journals such as The German Journal of Industrial Relations, The International Journal of Human Resource Management, and Human Resource Management Journal.

(p. xix) William S. Harvey is Research Director and Senior Lecturer at the University of Exeter Business School, Associate Fellow in the Centre for Corporate Reputation at the University of Oxford, and Honorary Senior Lecturer at the University of Sydney. Will’s research focuses on corporate reputation, talent management, leadership, and business elites. Will has published in a range of journals in business and management, sociology, geography, and industrial relations, and has recently co-edited a book on international human resource management with Cambridge University Press.

Bob Hinings is Professor Emeritus in the Faculty of Business, University of Alberta. He has received the Distinguished Scholar Award from the Organization and Management Theory Division of the US Academy of Management. He is a Fellow of the Royal Society of Canada and of the US Academy of Management as well as an Honorary Member of the European Group for Organizational Studies.

Dan Kärreman is Professor in Management and Organization Studies at Copenhagen Business School, and Professor in Management at Royal Holloway, University of London. He is also affiliated to the Lumos group at Lund University. His research interests include critical management studies, knowledge work, identity in organizations, leadership, organizational control, and research methodology, and he has published his work in Academy of Management Review, Human Relations, Journal of Management Studies, Organization, Organization Science, and Organization Studies, among others. His most recent book is Qualitative Methodology and Theory Development: Mystery as Method (Sage 2011, with Mats Alvesson).

Nicholas Kinnie holds the Chair of Human Resource Management in the School of Management at the University of Bath in the UK. His research interests lie in exploring the links between HR practices and business performance in a variety of organizations including professional service firms and outsourced telephone call centres. This has involved extensive empirical research in private and public sector organizations on a series of projects mostly sponsored by the Chartered Institute of Personnel and Development. Most recently this has included a research project examining the drivers and consequences of employee attitudes and behaviors in a series of professional service firms. This research has been published in a variety of academic and practitioner publications and presented at various international conferences.

Ian Kirkpatrick is Professor in Work and Organisation at Leeds University Business School and currently serves as Director of the Leeds Social Science Institute. His research interests include: management change in professional organizations, restructuring of public services, and the evolution of flexible employment patterns. Ian is co-author of two books: The New Managerialism and Public Service Professions, and The Management of Children’s Residential Care, both published by Palgrave Macmillan. He has been involved in a number of large research projects including studies funded by the Department of Health and most recently, the Economic and Social Research Council and European Science Foundation. He is a co-founder of the ESRC funded Consumer Data Research Centre and Leeds Institute for Data Analytics. He has also served as a (p. xx) member of the editorial management team of the BSA journal, Work, Employment and Society.

Ann Langley is Professor of Management at HEC Montreal and Canada research chair in strategic management in pluralistic settings. Her research focuses on strategic change, leadership, identity, and the use of management tools in complex organizations with an emphasis on processual and qualitative research approaches. She has published over 70 articles and six books. She is co-editor of Strategic Organization, and on the editorial boards of Academy of Management Journal and Organization Science. She is also series editor with Haridimos Tsoukas of Perspectives on Process Organization Studies published by Oxford University Press and is currently preparing a Sage Handbook of Process Organization Studies. She is a member of the Board of the European Group for Organizational Studies (EGOS) and was chair of the 29th annual EGOS Colloquium held in Montreal in 2013.

Huseyin Leblebici is Merle H. and Virginia Downs Boren Professor of Business Administration at the University of Illinois at Urbana-Champaign, Department of Business Administration. He received his MBA and PhD in organizational behavior from University of Illinois. Professor Leblebici’s recent research focuses on three interrelated macro organizational domains: the co-evolutionary processes in the professions and organizational fields, the sociology of professional careers, and the evolution of business models. He is currently working on the historical evolution of business models in two-faced markets such as credit cards and its implication for the development of strategic business groups and institutionalization of industry practices. He is also investigating career trajectories of US law school deans since 1900 to see how the legal profession and the academic structure of US universities have influenced their career patterns. His work has appeared in journals such as Administrative Science Quarterly, Social Forces, Organization Studies, Strategic Organization, and Strategic Management Journal. He has served on a number of editorial boards including Administrative Science Quarterly, Academy of Management Review, Organization Science, Journal of Management, Academy of Management Review, and Organization Studies. He is also one of the founding editors of Journal of Professions and Organization.

Namrata Malhotra is Associate Professor in Strategy in the Organization and Management Group at the Imperial College Business School. Her research interests lie in the areas of organizational change and institutional change drawing on both organizational theory and strategy. To date, her research projects have predominantly focused on examining change processes in professional service firms, especially law firms. She has also done research on internationalization strategies of engineering consulting firms. Currently, she is working on a project examining micro-processes of institutional change unfolding in law firms with the emergence of innovative career models. She is also involved in a project focused on the British nuclear industry. She is investigating how institutional complexity faced by this high risk industry has shaped key structural (p. xxi) and strategic changes mediated by changing perceptions of risk over time. Currently, she is an International Research Fellow in the Novak Druce Centre for Professional Service Firms, Saïd Business School, University of Oxford.

John Mawdsley is a fifth-year doctoral student in Strategy & Entrepreneurship at the University of Illinois Urbana-Champaign. John’s research interests reside at the intersection of cooperative strategy and strategic human capital. His research agenda seeks to understand the strategic challenges encountered by professional service firms and the firm-level outcomes of strategic choices made by these firms. In particular, John is interested in examining the implications for strategy and performance of professional service firms’ investments in client relationships, how professional service firms build or acquire knowledge-based capabilities for long-run value creation, and how they organize, govern, and align knowledge workers to achieve firm goals.

Vincent-Wayne Mitchell is the Sir John E. Cohen Professor Consumer of Marketing Cass Business School, City University London. His did his PhD in Professional Services Marketing and he has published over 200 academic and practitioner papers in journals such as Harvard Business Review, Journal of Consumer Psychology, Journal of Economic Psychology, Journal of Business Ethics, and British Journal of Management and has won eight Best Paper Awards. He sits on the Editorial Boards of six international journals as well as being Head of the Marketing group at Cass. He has undertaken work for numerous organizations and received research funding and support from: the DTI, Cooperative Bank, British Brandowners Group, Coca-Cola, Boots, and KPMG. His book called Real People, Real Decisions won Financial Times/Pearson Prentice Hall Higher Education Book of the Year Award. He is a Member of the Centre for Professional Service Firms at Cass Business School.

Glenn Morgan is Professor of International Management at Cardiff Business School and Visiting Professor at the Department of Business and Politics at Copenhagen Business School. Recent book publications include New Spirits of Capitalism? Crises, Justifications, and Dynamics (Oxford University Press 2013, ed. with Paul DuGay), Capitalisms and Capitalism in the Twenty-First Century (Oxford University Press 2012, with Richard Whitley), and The Oxford Handbook of Comparative Institutional Analysis (Oxford University Press 2010, ed. with John Campbell and Colin Crouch). From 2004 to 2008 he was Editor of the journal Organization.

Timothy Morris is Professor of Management Studies at the University of Oxford. Before joining Oxford, he held faculty positions at London Business School and at Imperial College, London. His research interests are concerned with the nature and patterns of change and processes of innovation in organizations of professionals where he has studied firms in a range of sectors including law, architecture, executive search, accounting and management consulting. He has published papers in leading American and European management journals, several books, and contributions to numerous edited collections.

(p. xxii) Daniel Muzio is a Professor of Professions and Organization at the University of Newcastle and the director of the Professions, Work and Organization research group. He has previously worked at the universities of Lancaster, Leeds, and Manchester. He has held visiting positions at Cass Business School and Luiss Guido Carli in Rome. His research interests include the organization and management of professional services firms, the sociology of the professions, and institutional theory. Daniel has published in several leading management, sociology, and law journals, including: Organization Studies, Journal of Management Studies, Human Relations, Journal of Economic Geography, and Work, Employment and Society. He is a founding Editor of the Journal of Professions and Organization (Oxford University Press). He is a Fellow of the Centre for Professional Service Firms at Cass Business School.

Mirko Noordegraaf is full Professor of Public Management at the Utrecht School of Governance (USG), Utrecht University, The Netherlands, and vice-head of department of the Utrecht School of Governance. He studies organization and management issues, with a particular emphasis on public organizations, public services, and professionals. He especially focuses on the reconfiguration of professionalism, inside and outside professional service organizations such as hospitals, schools, and law courts. He has published in journals such as Organization Studies, Public Administration, Administration & Society, Public Management Review, Current Sociology, and Comparative Sociology. He published/publishes books such as Public Management: Performance, Professionalism, Politics (Palgrave Macmillan 2014), Professionals under Pressure (with Bram Steijn, 2013), and Public Professions and Professionalism: A Routledge Research Handbook (with Justin Waring, 2016). He is editor for Public Administration Review, and member of the editorial board of the Journal of Professions & Organization.

Sigrid Quack is Professor of Comparative and Transnational Sociology at the University of Duisburg-Essen and Associated Leader of the Research Group “Institution-Building across Borders” at the Max Planck Institute for the Study of Societies in Cologne, Germany. From 2006 to 2008 she was Chair of the European Group of Organizational Studies (EGOS), and from 2011 to 2014 she served as a member of the Council of the Global and Transnational Sociology Section of the American Sociological Association. Currently, she is a coordinator of the Research Network on Professionals and Professions in a Globalizing World and a member of the Executive Committee of the Society for the Advancement of Socio-Economics (SASE). Sigrid has been extensively researching the internationalization of law firms, and the role of lawyers and accountants in transnational rule-setting. Her current research focuses on the social and political challenges posed by economic globalization for legitimate and effective transnational governance, particularly through studying standard-setting in the forest, labor, accounting, and copyright fields. She has published widely in international journals, including Organization Theory, Organization, Theory & Society, and RIPE. Her books include Governance across Borders (Epubli 2013), co-edited with L. Dobusch and M. Mader, Transnational Communities (Cambridge 2010), and Institutions and Globalization (Edward Elgar 2003), both co-edited with M.-L. Djelic.

(p. xxiii) Markus Reihlen is Vice-President and the Otto Group Professor of Strategic Management at Leuphana University of Lüneburg as well as Associate Fellow at the Novak Druce Centre for Professional Service Firms at the University of Oxford. His research interests are at the crossroads of professional service organizations and research in strategic management, organization theory, and international business. He is the author and co-editor of five books on innovation planning, process management, networks and alliances, internationalization of professional services, and more recently on entrepreneurship in professional services. His academic work has appeared in such journals as the Journal of Management Studies, Research in the Sociology of Organizations, Business Research, and the Scandinavian Journal of Management.

Mari Sako is Professor of Management Studies at Saïd Business School and member of the Novak Druce Centre for Professional Service Firms, University of Oxford. She is a socio-economist with expertise in global strategy, outsourcing and offshoring, and professions. Her research on the comparative political economy analysis of firms, supplier relations, employment systems, and education and training resulted in numerous publications, including Are Skills the Answer? (Oxford University Press 2001, with Colin Crouch and David Finegold), Prices, Quality and Trust (Cambridge University Press 2008), and Shifting Boundaries of the Firm (Oxford University Press 2006). She read PPE at Oxford, and holds an MSc and a PhD in Economics. She taught at the London School of Economics, and held visiting positions at Kyoto University, Tokyo University, Ecole Polytechnique, and MIT’s Sloan School of Management. During 2011–12, she was President of the Society for the Advancement of Socio-Economics (SASE).

Elke Schüßler is Assistant Professor of Organization Theory at the Management Department at Freie Universität Berlin. Her research focuses on changing forms of value creation, transnational organizational governance, and the role of field-configuring events for institutional innovation. Her empirical focus spans from traditional manufacturing industries to creative and knowledge-intensive industries. She currently has a particular interest in the emergence of labor and environmental standards in transnational fields and their organizational underpinnings. Her work is published in journals such as the Academy of Management Journal, Industrial and Corporate Change, Industry & Innovation, Organization Studies, and Economic and Industrial Democracy.

Peter D. Sherer is Associate Professor at the Haskayne School of Business at the University of Calgary. He received his PhD from the University of Wisconsin-Madison. Prior to joining the Haskayne School, he was a faculty member at the University of Illinois, the University of Oregon, and the Wharton School. His teaching interests include strategic human resource management, organizational theory, business strategy, and research methods. He has been the recipient of six teaching awards during his years at the Haskayne School of Business, the University of Oregon, and the Wharton School. He was recognized in 2005 as one of the top MBA professors in Canada by Canadian Business. He has published a number of articles in leading journals and his work has appeared in major research volumes. Professor Sherer (along with K. Lee) was (p. xxiv) awarded the Best Paper of 2002 in the Academy of Management Journal by the Academy of Management for his paper on institutional change in law firms. The paper was also recognized by the editorial board of the Academy of Management Journal (February, 2006) as one of the most interesting academic journal articles in management over the last 100 years. Professor Sherer is on the editorial board of the Academy of Management Journal.

Deepak Somaya is the Steven and Christy King Faculty Fellow and Associate Professor of Strategy and Entrepreneurship at the College of Business, University of Illinois at Urbana Champaign. He also holds a courtesy appointment as Associate Professor in the College of Law and in the Institute for Genomic Biology, an interdisciplinary research center at the University of Illinois. Deepak received his PhD in Business Administration from the Walter A. Haas School of Business at the University of California at Berkeley, his MBA from the Indian Institute of Management (Calcutta), and his B.Tech. in mechanical engineering from the Indian Institute of Technology (Bombay). In his research, he studies how companies strategize about and derive competitive advantage from their knowledge assets, particularly their human capital, relational assets, and intellectual property. His research has been published in over 25 journal articles, book chapters, and conference proceedings, and he has received numerous awards including a best dissertation award (Technology and Innovation Division, Academy of Management), several conference best paper awards, and the 2012 California Management Review Best Article Award. He currently serves on the editorial boards of the Journal of Management, Organization Science, and Strategic Management Journal, and is the Associate Program Chair of the Strategic Human Capital interest group in the Strategic Management Society.

Hilary Sommerlad is Professor of Law and Research Director of the Centre for Professional Legal Education and Research at the University of Birmingham. Her research interests are access to justice, the cultural practices of the professional workplace, and diversity. Her writing on these topics includes the first full-length book on women solicitors in England and Wales and a report into the barriers to diversity in the legal profession (commissioned by the Legal Services Board). She is Articles Editor of Legal Ethics, and serves on the editorial boards of the Journal of Law and Society and the International Journal of the Legal Profession.

Roy Suddaby is the Winspear Professor of Management at the Peter B. Gustavson School of Business at the University of Victoria, Canada and is a Strategic Research Professor at Newcastle University Business School, United Kingdom. His research examines processes of profound change. He is the outgoing Editor of the Academy of Management Review. His current research examines the changing role of the corporation and the professionalization of management.

Kate Sullivan holds a PhD in Communication. She is a Lecturer in the Department of Business Administration at Lund University and a Visiting Scholar at the David Eccles School of Business at the University of Utah. Katie’s research centers on issues of (p. xxv) professionalization. Specifically, she explores how workers discursively and materially navigate (often) tense and contradictory topics such as professionalism, sexuality, and embodiment. Her work in this area is published in Organization Studies, Gender, Work and Organization, Ephemera, and Management Communication Quarterly.

Juani Swart is Professor in Human Capital Management and specializes in knowledge management and the management of knowledge workers. She is Head of the Organization Studies Group and Director of the Work and Employment Research Centre (WERC) which has centers of expertise in knowledge, change, and leadership. Her research is focused on the management of knowledge and knowledge workers, innovation, and employee attitudes and behaviors. This research aims to understand the transfer of human capital into intellectual capital, thereby linking the intellectual capital, HRM, and Performance debates. At the MBA level she teaches People Management and leads an MBA elective on Knowledge Leadership in a Global Economy where she works closely with the World Bank. Juani was Director of the MBA at Bath (2005–7) where she established the External Advisory Group of Companies and led the redesign and relaunch of the suite of MBA programmes. As a Chartered Psychologist, Juani’s executive development expertise is in the areas of strategic knowledge management, leadership styles, personal effectiveness in the context of people management, and the management of professionals. She has published widely in the area of people management in knowledge-intensive firms, intellectual capital structures, innovation and knowledge sharing.

Andrew von Nordenflycht is associate Professor of Strategy at Simon Fraser University’s Beedie School of Business. He received a BA in History from Stanford University and a PhD in Management from the MIT Sloan School of Management. He researches governance and management of human capital-intensive firms, especially professional services and airlines. He is the co-author of Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees (Cornell University Press 2013) and has published articles in leading management and industrial relations journals, including Organization Science, Academy of Management Journal, Academy of Management Review, and Industrial and Labor Relations Review.

Andreas Werr is a Professor at the Stockholm School of Economics and Head of the Center for HRM and knowledge work at the SSE Institute for Research. His research interests focus on the acquisition, application, and development of knowledge and expertise in organizations, including knowledge management and talent management. Andreas has also carried out extensive research on organizations’ use of management consultants and the management of professional service firms.

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