- The Oxford Handbook of Professional Service Firms
- List of Figures
- List of Tables
- List of Contributors
- Researching Professional Service Firms: An Introduction and Overview
- Theoretical Perspectives on the Professions
- Dynamics of Regulation of Professional Service Firms: National and Transnational Developments
- Internationalization of Professional Service Firms: Drivers, Forms, and Outcomes
- Organizations and Occupations: Towards Hybrid Professionalism in Professional Service Firms?
- Professional Ethics: Origins, Applications, and Developments
- Sources of Homogeneity and Heterogeneity across Professional Services
- Leadership and Professionals: Multiple Manifestations of Influence in Professional Service Firms
- Governance in Professional Service Firms: From Structural and Cultural to Legal Normative Views
- Strategy and Strategic Alignment in Professional Service Firms
- Service Innovation in Professional Service Firms: A Review and Future Research Directions
- Entrepreneurship and Professional Service Firms
- Marketing and Reputation within Professional Service Firms
- Client Relationships in Professional Service Firms
- Outsourcing and Offshoring of Professional Services
- Interplay of Professional, Bureaucratic, and Entrepreneurial Career Forms in Professional Service Firms
- Teamwork and Collaboration in Professional Service Firms: Evolution, Challenges, and Opportunities
- Professional Service Firms and Identity
- Knowledge and Learning in Professional Service Firms
- Diversity and Inclusion in Professional Service Firms
- Strategic Human Resource Management and Performance Management in Professional Service Firms
Abstract and Keywords
This chapter poses a challenge to deep-rooted assumptions about the mutual exclusive nature of professions and organizations. It argues that while different traditions of research, from the sociology of professions and theories of professional organization, have frequently emphasized conflict, much of it also highlights the inter-dependency and co-evolution of occupations and organizations. In the second half of the chapter, the authors illustrate this perspective and explore how, in recent years, professionalism itself has become increasingly hybridized. This is due not only to the encroaching demands of organizations on professionals, but also to the way professionals themselves have sought to reorganize to ensure continued legitimacy and sustainability.
Ian Kirkpatrick is Professor in Work and Organization at Leeds University Business School and Director of the Leeds Social Science Institute. His research interests are in the effects of new management and employment practices on the role of professionals in public and private services. Ian has published widely in leading journals including, most recently, Public Administration, Work, Employment and Society, and the British Journal of Industrial Relations. He is currently Chair of a Framework 7 European COST Action, focusing on the relationship between medicine and management, and also sub-editor of the British Sociological Association journal, Work, Employment and Society.
Mirko Noordegraaf is full Professor of Public Management at the Utrecht School of Governance (USG), Utrecht University, The Netherlands, and vice-head of department of the Utrecht School of Governance. He studies organization and management issues, with a particular emphasis on public organizations, public services and professionals. He especially focuses on the reconfiguration of professionalism, inside and outside professional service organizations such as hospitals, schools and law courts. He has published in journals such as Organization Studies, Public Administration, Administration & Society, Public Management Review, Current Sociology and Comparative Sociology. He published/publishes books such as Public Management: Performance, Professionalism, Politics (Palgrave, 2014), Professionals under Pressure (with Bram Steijn, 2013) and Public Professions and Professionalism: A Routledge Research Handbook (with Justin Waring, 2016). He is editor for Public Administration Review (PAR), and member of the editorial board of the Journal of Professions & Organization.
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