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date: 02 July 2020

Abstract and Keywords

Service innovation in Professional Service Firms involves the development and use of new practices by professionals. In the face of increasing competition and the rapid pace of technology development service innovation is of increasing importance for these firms. Despite these developments, there has been little discussion of innovation in the Professional Service Firm (PSF) literature. The emphasis has been on change and knowledge management with little recognition as to how these are related to innovation. In this chapter, the authors review the PSF literature and recent developments on service innovation and propose future research directions around a practice perspective for exploring service innovation in professional service firms.

Keywords: innovation, change, knowledge management, professional, service innovation, professional service firms, practice

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