- The Oxford Handbook of Professional Service Firms
- List of Figures
- List of Tables
- List of Contributors
- Researching Professional Service Firms: An Introduction and Overview
- Theoretical Perspectives on the Professions
- Dynamics of Regulation of Professional Service Firms: National and Transnational Developments
- Internationalization of Professional Service Firms: Drivers, Forms, and Outcomes
- Organizations and Occupations: Towards Hybrid Professionalism in Professional Service Firms?
- Professional Ethics: Origins, Applications, and Developments
- Sources of Homogeneity and Heterogeneity across Professional Services
- Leadership and Professionals: Multiple Manifestations of Influence in Professional Service Firms
- Governance in Professional Service Firms: From Structural and Cultural to Legal Normative Views
- Strategy and Strategic Alignment in Professional Service Firms
- Service Innovation in Professional Service Firms: A Review and Future Research Directions
- Entrepreneurship and Professional Service Firms
- Marketing and Reputation within Professional Service Firms
- Client Relationships in Professional Service Firms
- Outsourcing and Offshoring of Professional Services
- Interplay of Professional, Bureaucratic, and Entrepreneurial Career Forms in Professional Service Firms
- Teamwork and Collaboration in Professional Service Firms: Evolution, Challenges, and Opportunities
- Professional Service Firms and Identity
- Knowledge and Learning in Professional Service Firms
- Diversity and Inclusion in Professional Service Firms
- Strategic Human Resource Management and Performance Management in Professional Service Firms
Abstract and Keywords
The chapter begins by examining the significance of Professional Service Firms (PSFs) in terms of their scale and significance from an economic and societal perspective, and the insights they offer for academic theory. The authors examine how PSFs have remained “in the shadows,” in terms of their visibility within the economy and within scholarly research, and how and why that situation is changing. The chapter discusses “what exactly is a Professional Service Firm?” and highlights four defining characteristics relating to: customization, knowledge, governance, and identity, which frame this definition. After presenting an overview of each of the twenty chapters in the Handbook, the authors conclude by proposing various key themes for future research and by developing an integrative framework for the analysis of PSFs.
Bob Hinings is a Professor Emeritus and Senior Research Fellow in the Department of Strategic Management and Organization, School of Business, University of Alberta. His research interests center on strategic change in professionally based organizations such as law firms, accounting firms, consulting firms, and health care organizations. In 1999 he was the recipient of the Distinguished Scholar Award from the Organization and Management Theory Division of the U.S. Academy of Management. In 2000 he was made a Fellow of the Royal Society of Canada in the Academy of Humanities and Social Sciences and a Fellow of the U.S. Academy of Management. In 2003 he became an Honorary Member of the European Group for Organizational Studies and a JMI Scholar of the Western Academy of Management.
Daniel Muzio is Professor of Leadership and Organization at the University of Manchester as well as a visiting professor at Luiss University, in Rome. His research interests include the sociology of the professions, organizational theory, and the management of professional services firms. He has published in several leading management, sociology, and law journals, and co-edited a book Redirections in the Study of Expert Labour: Established Professions and New Expert Occupations for Palgrave Macmillan (2008).
Joseph P Broschak is an Associate Professor in the Department of Management and Organizations and the Interim Executive Director of the McGuire Center for Entrepreneurship at the University of Arizona, Eller College of Management. He also holds a courtesy appointment in the School of Sociology. He has a Ph.D. in Management from the University of Texas at Austin. Joe’s research revolves around two topics in organization theory. One is the structure of organizations: the demographic composition of the workforce, the employment arrangements in which workers are employed, and the system of jobs and job titles that individuals hold. The other is the dynamics of markets; the dynamics of inter-firm relationships in markets for professional services, patterns of men’s and women’s mobility in managerial labor markets, evolution and change of labor markets for professionals, and technological change in product markets. Joe’s research has been published in a variety of management and sociology journals, including Administrative Science Quarterly, the Academy of Management Journal, the American Sociological Review, the Annual Review of Sociology, Decision Sciences, and Work and Occupations, and in academic volumes including Research in the Sociology of Organizations and Research in the Sociology of Work. He currently serves on the editorial boards of Administrative Science Quarterly and the Academy of Management Journal.
Laura Empson is Professor in the Management of Professional Service Firms at Cass Business School, London, and Director of the Cass Centre for Professional Service Firms. Her current research focuses on leadership dynamics in PSFs and is funded by a major grant from the ESRC. Her previous ESRC-funded study was of changing forms of governance in PSFs. Her research into PSFs has also covered themes such as: mergers and acquisitions, professionalisation of management, organizational and individual identity, knowledge and diversity management. In 2013 she was selected to be the Financial Times Professor of the Week. She has published numerous articles in leading international academic journals including Journal of Management Studies, Organisation Studies, Accounting Organizations and Society, and Human Relations, as well as the Oxford University Press book, Managing the Modern Law Firm (ed. 2007). She is a Member of the Editorial Boards of the Journal of Management Studies, Organization Studies, and the Journal of Professional Organizations. She is also a Member of the ESRC's Peer Review College. She is an Independent Non-Executive of KPMG LLP. She was previously a Reader at the University of Oxford's Said Business School and has had previous careers in investment banking and strategy consulting. She has a PhD and MBA from London Business School and a BSc(Econ) from University College, London.
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