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date: 17 June 2019

Abstract and Keywords

Although the benefits of diversity are promising, research findings on its direct effect at various levels of the organization have been mixed. This chapter reviews existing research and documents how, when, and under what conditions diversity enhances performance at the individual, team, and organizational levels. We suggest that the positive effects of diversity on performance at all levels are present, but they are established only under the appropriate conditions. We identify several policies and practices which are effective at promoting a more diverse workforce as well as enhance the benefit of diversity. We conclude with suggestions for future research to extend our knowledge on the benefits that can be derived from a diverse workforce.

Keywords: diversity, individual performance, team performance, organizational performance

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