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date: 18 January 2020

Abstract and Keywords

The main purpose of the Introduction to Part 4 of the Handbook is to highlight the key arguments in the seven country case-study chapters on conflict management. The introduction argues that two key points emerged from the country chapters. One is that each country has its own distinctive system for the resolution of workplace conflict that was traditionally connected in one way or another to a wider system of collective industrial relations. The other is that each system despite being idiosyncratic is experiencing similar developments in relation to workplace conflict—the most common being the shift from collective to individual-based employment disputes. Thus, workplace conflict resolution across countries displays both converging and diverging tendencies. The introduction highlights that most national systems for workplace conflict resolution are seeking to innovate their policies and practices.

Keywords: workplace conflict resolution, collective industrial relations, individual employment rights, converging divergences

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