- List of Figures
- List of Tables
- List of Contributors
- Introduction: Developments in Conflict Management
- Introduction to Part 1
- The Goals and Assumptions of Conflict Management in Organizations
- Labor-Managment conflict: Where it Comes From, Why it Varies, and What it Means for Conflict Management Systems
- Employment Rights and Workplace Conflict: A Governance Perspective
- HRM and Conflict Management
- Introduction to Part 2
- Collective Bargaining and Grievance Procedures
- Third-Party Processes in Employment Disputes
- Interest-Based Bargaining
- Grievance Procedures in Non-union Firms
- Workplace Mediation
- The Organizational Ombudsman
- Line Managers and Workplace Conflict
- Conflict Management Systems
- Introduction to Part 3
- Using Mediation to Manage Conflict at the United States Postal Service
- The Evolution of a Labor-Management Partnership: The Case of Kaiser Permanente and the Coalition of Kaiser Permanente Unions
- “MED+ARB” in the New Zealand Police
- Experiences of Judicial Mediation in Employment Tribunals
- Introduction to Part 4
- Conflict Resolution in Germany
- Conflict Resolution in Japan
- Conflict Resolution in the United States
- Conflict Management in Australia
- Conflict Resolution in New Zealand
- Conflict Resolution in the United Kingdom
- Conflict Resolution in China
Abstract and Keywords
This chapter traces the way in which the management of workplace conflict has developed and currently operates in Australia. Industrial relations tribunals (dispute-resolution agencies) have been involved in settling workplace disputes since Federation in 1901 but unntil the 1980s the tribunals dealt mainly with collective disputes. Subsequently there has been change that has been labelled “labour-market deregulation,” but in effect amounted to re-regulation. This has brought about an emphasis on settling disputes at the workplace level, while increasing the scope of federal-level jurisdiction. There has been a growth in legislation protecting individual rights; declining union membership; declining collective industrial action; and an increase in individual disputes and other individual expressions of conflict. In addition to explaining these developments, the chapter discusses contemporary trends in the management of workplace conflict and the implications of the individualization of disputes for employers and tribunals.
Bernadine Van Gramberg is Professor and Deputy Dean of the Faculty of Business and Enterprise at Swinburne University of Technology. Her research interests and publications span the areas of alternative dispute resolution, industrial relations law and policy, and public sector management.
Greg J. Bamber is a Professor at Monash University, Melbourne. His research includes HRM outsourcing/shared services, dispute settlement, and workplace change in healthcare. His (joint) publications include Up in the Air: How Airlines Can Improve Performance by Engaging their Employees (Cornell) and International and Comparative Employment Relations (Sage), which has been published in other languages. Before moving to Australia, he was educated in and worked in Britain. He researches with and advises international organizations, enterprises, and other organizations.
Julian Teicher is Professor of industrial relations in the Department of Management at Monash University. He has published eleven books and monographs and more than ninety refereed papers and book chapters on workplace relations, human resources, and public management. His research covers issues including employee voice and participation, bargaining and dispute resolution, occupational health and safety, skill formation, privatization, and e-government.
Brian Cooper is Senior Lecturer in the Department of Management, Monash University, Australia. He lectures in research methods and has extensive experience in quantitative business research methodology. His research interests include the relationship between human resource management and employee outcomes. He has published extensively in the area of employee voice and workplace participation.
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