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date: 18 January 2020

Abstract and Keywords

This chapter provides an international overview of mediation as a method for resolving workplace conflict, considering issues of definition and style, as well as of principle and practice. Trends in the diffusion of workplace mediation reveal substantial differences across economies and also raise questions in the UK context concerning the extent of uptake within organizations. Much of the interest in mediation revolves around the business case, and while there is evidence of high satisfaction and settlement rates, evaluation remains challenging. The resilience of settlements and wider cultural effects sometimes claimed for mediation also remain areas where the evidence base is underdeveloped. The chapter concludes by examining the last of these points more closely, raising questions around issues of efficiency, power, and justice, and the extent to which mediation challenges or reinforces managerial authority.

Keywords: mediation, conflict, resolution, satisfaction, efficiency, justice, organizations, workplace, culture

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