Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 23 January 2020

Abstract and Keywords

This chapter examines the structure, adoption, usage, and impact of non-union grievance procedures. Non-union grievance procedures vary widely in their structure from informal open door policies to elaborate peer review and arbitration based procedures. Adoption of these procedures is driven by a range of factors including union substation, litigation avoidance, and as part of human resource strategies focused on promoting high commitment from employees. Non-union grievance procedures tend to be used less frequently that their union counterparts, but usage levels vary based on the structure of the procedure with those incorporating non-managerial decision-makers exhibiting higher usage levels. Although non-union grievance procedures are often put in place with the goal of enhancing organizational justice, a common problem is retaliation within the organization against grievants who use the procedures.

Keywords: non-union grievance procedures, organizational justice, alternative dispute resolution, arbitration, human resource management, employment law

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.