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date: 23 January 2020

Abstract and Keywords

This chapter analyzes grievance procedures that operate under collective bargaining agreements to settle rights disputes between unionized employees and management. It focuses on the grievance procedure as a reactive employment dispute resolution mechanism; issues over which grievances are filed and the influence of demographic factors on grievance filing; dynamics of the grievance resolution process, including grievance arbitration, expedited arbitration and grievance mediation; the scope of grievance procedures and the doctrine of management’s reserved rights; grievance procedures and collective bargaining power; post-grievance dispute resolution outcomes; and comparisons between unionized and non-union grievance procedures. Brief attention is also given to the settlement of contract disputes through mediation, arbitration, and fact-finding. Main conclusions are drawn at the end of the chapter.

Keywords: grievance, procedures, arbitration, mediation, post-dispute resolution, dispute resolution, contract, settlement

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