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date: 18 January 2020

Abstract and Keywords

Employers have numerous options when choosing how to design and implement their dispute policies and procedures. In this chapter we examine a range of non-union forms of voice with an emphasis on the resolution disputes arising from the employment relationship. In particular, we compare mechanisms of voice along four dimensions: reliance on informal versus formal procedures; reliance on internal versus external decision-makers; non-binding versus binding outcomes; and consideration of interest- versus rights-based claims. We further focus on how the management of voice processes might affect the willingness of employees to use voice and managerial reactions to voice when it is used. Several implications and directions for future research are discussed.

Keywords: alternative dispute resolution, employee voice, managers

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