Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE (www.oxfordhandbooks.com). © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 18 January 2020

Abstract and Keywords

Employers have numerous options when choosing how to design and implement their dispute policies and procedures. In this chapter we examine a range of non-union forms of voice with an emphasis on the resolution disputes arising from the employment relationship. In particular, we compare mechanisms of voice along four dimensions: reliance on informal versus formal procedures; reliance on internal versus external decision-makers; non-binding versus binding outcomes; and consideration of interest- versus rights-based claims. We further focus on how the management of voice processes might affect the willingness of employees to use voice and managerial reactions to voice when it is used. Several implications and directions for future research are discussed.

Keywords: alternative dispute resolution, employee voice, managers

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.