- The Oxford Handbook of Classics In Public Policy and Administration
- List of Figures
- List of Tables
- List of Contributors
- What Makes a Classic?: Identifying and Revisiting the Classics of Public Policy and Administration
- Herbert A. Simon, <i>Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization</i>
- David B. Truman, <i>The Governmental Process: Political Interests and Public Opinion</i>
- Robert K. Merton et al., <i>A Reader in Bureaucracy</i>
- Harold D. Lasswell, <i>The Decision Process: Seven Categories of Functional Analysis</i>
- C. Wright Mills, <i>The Power Elite</i>
- Charles E. Lindblom, “The Science of Muddling Through”
- Thomas R. Dye, <i>Politics, Economics and the Public: Policy Outcomes in the American States</i>
- Herbert Kaufman, <i>The Forest Ranger: A Study in Administrative Behavior</i>
- E. E. Schattschneider, <i>The Semi-Sovereign People: A Realist’s View of Democracy in America</i>
- V. O. Key, Jr., <i>Public Opinion and American Democracy</i>
- Michel Crozier, <i>The Bureaucratic Phenomenon</i>
- Theodore J. Lowi, “American Business, Public Policy, Case Studies and Political Theory”
- Aaron Wildavsky, <i>The Politics of the Budgetary Process</i>
- Mancur Olson, <i>The Logic of Collective Action: Public Goods and the Theory of Groups</i>
- Theodore J. Lowi, <i>The End of Liberalism: The Second Republic of the United States</i>
- Jack L. Walker, “The Diffusion of Innovations among the American States”
- Albert O. Hirschman, <i>Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States</i>
- Graham T. Allison, <i>The Essence of Decision: Explaining the Cuban Missile Crisis</i>
- George J. Stigler, “The Theory of Economic Regulation”
- Michael D. Cohen, James G. March, and Johan P. Olsen, “A Garbage Can Model of Organizational Choice”
- Anthony Downs, “Up and Down with Ecology: The ‘Issue-Attention’ Cycle”
- Carol H. Weiss, <i>Evaluation Research: Methods for Studying Programs and Policies</i>
- Jeffrey L. Pressman and Aaron B. Wildavsky, <i>Implementation</i>
- Oliver E. Williamson, <i>Markets and Hierarchies: Analysis and Antitrust Implications</i>
- Hugh Heclo, “Issue Networks and the Executive Establishment”
- Michael Lipsky, <i>Street-Level Bureaucracy: Dilemmas of the Individual in Public Service</i>
- Richard Rose, <i>Do Parties Make a Difference?</i>
- John W. Kingdon, <i>Agendas, Alternatives, and Public Policies</i>
- Mathew D. McCubbins and Thomas Schwartz, “Congressional Oversight Overlooked: Police Patrols versus Fire Alarms”
- Terry M. Moe, “The New Economics of Organization”
- Mathew D. McCubbins, Roger G. Noll, and Barry R. Weingast, “Administrative Procedures as Instruments of Political Control”
- Paul A. Sabatier, “An Advocacy Coalition Framework of Policy Change and the Role of Policy-Oriented Learning Therein”
- Fritz W. Scharpf, “The Joint-Decision Trap: Lessons from German Federalism and European Integration”
- James Q. Wilson, <i>Bureaucracy: What Government Agencies Do and Why they Do it</i>
- Elinor Ostrom, <i>Governing the Commons: The Evolution of Institutions for Collective Action</i>
- Christopher Hood, “A Public Management for All Seasons?”
- Ian Ayres and John Braithwaite, <i>Responsive Regulation: Transcending the Deregulation Debate</i>
- Frank R. Baumgartner and Bryan D. Jones, <i>Agendas and Instability in American Politics</i>
- Robert D. Putnam, Bowling Alone: The Collapse and Revival of American Community: Empirical Foundations, Causal Mechanisms, and Policy Implications
- Peter A. Hall and David Soskice, <i>Varieties of Capitalism: The Institutional Foundations of Comparative Advantage</i>
- Index
Abstract and Keywords
This chapter discusses Albert Hirschman’s Exit, Voice and Loyalty, a classic known for its relatively simple argument that has found many applications in fields ranging from personal relationships and workplace relations to emigration, political parties, and more importantly, public policy. Published in 1970, the book argues how exit and voice can be used by consumers of a product or service to let producers know their satisfaction (or dissatisfaction) with that good. This chapter first examines the influence of Exit, Voice and Loyalty in various fields before turning to some criticisms and extensions of Hirschman’s framework. It then assesses how exit and voice relate to loyalty and social investment as well as the evidence for Hirschman’s claim of the exit–voice trade-off. Finally, it analyses evidence on the efficiency of different exit mechanisms.
Keywords: Albert Hirschman, Exit, Voice and Loyalty, public policy, exit, voice, consumers, producers, loyalty, social investment
Keith Dowding is Professor and Head of the Program in Political Science in the Research School of Social Sciences at the Australian National University, Canberra. He has published widely in social and political philosophy, political science, public administration and urban politics recently with a jindyworobak slant. His recent research interests include the measurement of freedom and rights, satisfaction with public services and the career paths of senior politicians.
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- The Oxford Handbook of Classics In Public Policy and Administration
- List of Figures
- List of Tables
- List of Contributors
- What Makes a Classic?: Identifying and Revisiting the Classics of Public Policy and Administration
- Herbert A. Simon, <i>Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization</i>
- David B. Truman, <i>The Governmental Process: Political Interests and Public Opinion</i>
- Robert K. Merton et al., <i>A Reader in Bureaucracy</i>
- Harold D. Lasswell, <i>The Decision Process: Seven Categories of Functional Analysis</i>
- C. Wright Mills, <i>The Power Elite</i>
- Charles E. Lindblom, “The Science of Muddling Through”
- Thomas R. Dye, <i>Politics, Economics and the Public: Policy Outcomes in the American States</i>
- Herbert Kaufman, <i>The Forest Ranger: A Study in Administrative Behavior</i>
- E. E. Schattschneider, <i>The Semi-Sovereign People: A Realist’s View of Democracy in America</i>
- V. O. Key, Jr., <i>Public Opinion and American Democracy</i>
- Michel Crozier, <i>The Bureaucratic Phenomenon</i>
- Theodore J. Lowi, “American Business, Public Policy, Case Studies and Political Theory”
- Aaron Wildavsky, <i>The Politics of the Budgetary Process</i>
- Mancur Olson, <i>The Logic of Collective Action: Public Goods and the Theory of Groups</i>
- Theodore J. Lowi, <i>The End of Liberalism: The Second Republic of the United States</i>
- Jack L. Walker, “The Diffusion of Innovations among the American States”
- Albert O. Hirschman, <i>Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States</i>
- Graham T. Allison, <i>The Essence of Decision: Explaining the Cuban Missile Crisis</i>
- George J. Stigler, “The Theory of Economic Regulation”
- Michael D. Cohen, James G. March, and Johan P. Olsen, “A Garbage Can Model of Organizational Choice”
- Anthony Downs, “Up and Down with Ecology: The ‘Issue-Attention’ Cycle”
- Carol H. Weiss, <i>Evaluation Research: Methods for Studying Programs and Policies</i>
- Jeffrey L. Pressman and Aaron B. Wildavsky, <i>Implementation</i>
- Oliver E. Williamson, <i>Markets and Hierarchies: Analysis and Antitrust Implications</i>
- Hugh Heclo, “Issue Networks and the Executive Establishment”
- Michael Lipsky, <i>Street-Level Bureaucracy: Dilemmas of the Individual in Public Service</i>
- Richard Rose, <i>Do Parties Make a Difference?</i>
- John W. Kingdon, <i>Agendas, Alternatives, and Public Policies</i>
- Mathew D. McCubbins and Thomas Schwartz, “Congressional Oversight Overlooked: Police Patrols versus Fire Alarms”
- Terry M. Moe, “The New Economics of Organization”
- Mathew D. McCubbins, Roger G. Noll, and Barry R. Weingast, “Administrative Procedures as Instruments of Political Control”
- Paul A. Sabatier, “An Advocacy Coalition Framework of Policy Change and the Role of Policy-Oriented Learning Therein”
- Fritz W. Scharpf, “The Joint-Decision Trap: Lessons from German Federalism and European Integration”
- James Q. Wilson, <i>Bureaucracy: What Government Agencies Do and Why they Do it</i>
- Elinor Ostrom, <i>Governing the Commons: The Evolution of Institutions for Collective Action</i>
- Christopher Hood, “A Public Management for All Seasons?”
- Ian Ayres and John Braithwaite, <i>Responsive Regulation: Transcending the Deregulation Debate</i>
- Frank R. Baumgartner and Bryan D. Jones, <i>Agendas and Instability in American Politics</i>
- Robert D. Putnam, Bowling Alone: The Collapse and Revival of American Community: Empirical Foundations, Causal Mechanisms, and Policy Implications
- Peter A. Hall and David Soskice, <i>Varieties of Capitalism: The Institutional Foundations of Comparative Advantage</i>
- Index
