- The Oxford Handbook of Classics In Public Policy and Administration
- List of Figures
- List of Tables
- List of Contributors
- What Makes a Classic?: Identifying and Revisiting the Classics of Public Policy and Administration
- Herbert A. Simon, Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization
- David B. Truman, The Governmental Process: Political Interests and Public Opinion
- Robert K. Merton et al., A Reader in Bureaucracy
- Harold D. Lasswell, The Decision Process: Seven Categories of Functional Analysis
- C. Wright Mills, The Power Elite
- Charles E. Lindblom, “The Science of Muddling Through”
- Thomas R. Dye, Politics, Economics and the Public: Policy Outcomes in the American States
- Herbert Kaufman, The Forest Ranger: A Study in Administrative Behavior
- E. E. Schattschneider, The Semi-Sovereign People: A Realist’s View of Democracy in America
- V. O. Key, Jr., Public Opinion and American Democracy
- Michel Crozier, The Bureaucratic Phenomenon
- Theodore J. Lowi, “American Business, Public Policy, Case Studies and Political Theory”
- Aaron Wildavsky, The Politics of the Budgetary Process
- Mancur Olson, The Logic of Collective Action: Public Goods and the Theory of Groups
- Theodore J. Lowi, The End of Liberalism: The Second Republic of the United States
- Jack L. Walker, “The Diffusion of Innovations among the American States”
- Albert O. Hirschman, Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States
- Graham T. Allison, The Essence of Decision: Explaining the Cuban Missile Crisis
- George J. Stigler, “The Theory of Economic Regulation”
- Michael D. Cohen, James G. March, and Johan P. Olsen, “A Garbage Can Model of Organizational Choice”
- Anthony Downs, “Up and Down with Ecology: The ‘Issue-Attention’ Cycle”
- Carol H. Weiss, Evaluation Research: Methods for Studying Programs and Policies
- Jeffrey L. Pressman and Aaron B. Wildavsky, Implementation
- Oliver E. Williamson, Markets and Hierarchies: Analysis and Antitrust Implications
- Hugh Heclo, “Issue Networks and the Executive Establishment”
- Michael Lipsky, Street-Level Bureaucracy: Dilemmas of the Individual in Public Service
- Richard Rose, Do Parties Make a Difference?
- John W. Kingdon, Agendas, Alternatives, and Public Policies
- Mathew D. McCubbins and Thomas Schwartz, “Congressional Oversight Overlooked: Police Patrols versus Fire Alarms”
- Terry M. Moe, “The New Economics of Organization”
- Mathew D. McCubbins, Roger G. Noll, and Barry R. Weingast, “Administrative Procedures as Instruments of Political Control”
- Paul A. Sabatier, “An Advocacy Coalition Framework of Policy Change and the Role of Policy-Oriented Learning Therein”
- Fritz W. Scharpf, “The Joint-Decision Trap: Lessons from German Federalism and European Integration”
- James Q. Wilson, Bureaucracy: What Government Agencies Do and Why they Do it
- Elinor Ostrom, Governing the Commons: The Evolution of Institutions for Collective Action
- Christopher Hood, “A Public Management for All Seasons?”
- Ian Ayres and John Braithwaite, Responsive Regulation: Transcending the Deregulation Debate
- Frank R. Baumgartner and Bryan D. Jones, Agendas and Instability in American Politics
- Robert D. Putnam, Bowling Alone: The Collapse and Revival of American Community: Empirical Foundations, Causal Mechanisms, and Policy Implications
- Peter A. Hall and David Soskice, Varieties of Capitalism: The Institutional Foundations of Comparative Advantage
- Index
Abstract and Keywords
This chapter examines Street-Level Bureaucracy: Dilemmas of the Individual in Public Services, a classic work by Michael Lipsky that describes what the street-level bureaucrats (SLBs) in charge of delivering public services actually do in terms of policy implementation and how their actions differ from the policy pronouncements of central-level planners. Lipsky identifies the limits of central control over SLBs’ behavior and proposes alternative strategies for holding them accountable for their actions. Before illuminating the analytic and practice relevance of street-level bureaucracy, the chapter outlines the core features of the theory of SLBs and considers its key contributions to the field of public policy analysis. In particular, it discusses how Lipsky’s book linked public administration work to public policy and political science. Finally, the chapter analyzes the nature of administrative discretion and its political consequences, as well as how SLBs can be better supported to offer public value.
Keywords: Street-Level Bureaucracy, Michael Lipsky, public services, public policy, public administration, political science, administrative discretion
Lucy L. Gilson is an Associate Professor, a Coordinator in the Management PhD Program, and Women's MBA Association Faculty Advisor at the University of Connecticut.
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- The Oxford Handbook of Classics In Public Policy and Administration
- List of Figures
- List of Tables
- List of Contributors
- What Makes a Classic?: Identifying and Revisiting the Classics of Public Policy and Administration
- Herbert A. Simon, Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization
- David B. Truman, The Governmental Process: Political Interests and Public Opinion
- Robert K. Merton et al., A Reader in Bureaucracy
- Harold D. Lasswell, The Decision Process: Seven Categories of Functional Analysis
- C. Wright Mills, The Power Elite
- Charles E. Lindblom, “The Science of Muddling Through”
- Thomas R. Dye, Politics, Economics and the Public: Policy Outcomes in the American States
- Herbert Kaufman, The Forest Ranger: A Study in Administrative Behavior
- E. E. Schattschneider, The Semi-Sovereign People: A Realist’s View of Democracy in America
- V. O. Key, Jr., Public Opinion and American Democracy
- Michel Crozier, The Bureaucratic Phenomenon
- Theodore J. Lowi, “American Business, Public Policy, Case Studies and Political Theory”
- Aaron Wildavsky, The Politics of the Budgetary Process
- Mancur Olson, The Logic of Collective Action: Public Goods and the Theory of Groups
- Theodore J. Lowi, The End of Liberalism: The Second Republic of the United States
- Jack L. Walker, “The Diffusion of Innovations among the American States”
- Albert O. Hirschman, Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States
- Graham T. Allison, The Essence of Decision: Explaining the Cuban Missile Crisis
- George J. Stigler, “The Theory of Economic Regulation”
- Michael D. Cohen, James G. March, and Johan P. Olsen, “A Garbage Can Model of Organizational Choice”
- Anthony Downs, “Up and Down with Ecology: The ‘Issue-Attention’ Cycle”
- Carol H. Weiss, Evaluation Research: Methods for Studying Programs and Policies
- Jeffrey L. Pressman and Aaron B. Wildavsky, Implementation
- Oliver E. Williamson, Markets and Hierarchies: Analysis and Antitrust Implications
- Hugh Heclo, “Issue Networks and the Executive Establishment”
- Michael Lipsky, Street-Level Bureaucracy: Dilemmas of the Individual in Public Service
- Richard Rose, Do Parties Make a Difference?
- John W. Kingdon, Agendas, Alternatives, and Public Policies
- Mathew D. McCubbins and Thomas Schwartz, “Congressional Oversight Overlooked: Police Patrols versus Fire Alarms”
- Terry M. Moe, “The New Economics of Organization”
- Mathew D. McCubbins, Roger G. Noll, and Barry R. Weingast, “Administrative Procedures as Instruments of Political Control”
- Paul A. Sabatier, “An Advocacy Coalition Framework of Policy Change and the Role of Policy-Oriented Learning Therein”
- Fritz W. Scharpf, “The Joint-Decision Trap: Lessons from German Federalism and European Integration”
- James Q. Wilson, Bureaucracy: What Government Agencies Do and Why they Do it
- Elinor Ostrom, Governing the Commons: The Evolution of Institutions for Collective Action
- Christopher Hood, “A Public Management for All Seasons?”
- Ian Ayres and John Braithwaite, Responsive Regulation: Transcending the Deregulation Debate
- Frank R. Baumgartner and Bryan D. Jones, Agendas and Instability in American Politics
- Robert D. Putnam, Bowling Alone: The Collapse and Revival of American Community: Empirical Foundations, Causal Mechanisms, and Policy Implications
- Peter A. Hall and David Soskice, Varieties of Capitalism: The Institutional Foundations of Comparative Advantage
- Index
