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date: 24 July 2019

(p. 487) Index

(p. 487) Index

Aaker, D. A.102, 421
Abreu, D.126
Academy of Management Review49
Adams, N.11, 428
additive effects173–4
Administrative Science Quarterly49
adverse selection284
advertising17, 252, 347, 473
Apple Inc.426, 469, 473
effectiveness26, 44, 45
false371
of goals470–1
Novo Nordisk434
on–line292
affiliations, prestigious385, 388–9, 393–5
agency148, 152
definition147
agenda–setting theory96, 107
Agrawal, A.374
Ajzen, I.171
Albaek, M.94
Aldrich, H. E.184, 282
Alexander, C.371, 373
alliance formation170
Alloza, A.245, 249
Alm, J.129
Amazon391, 393
Ambos, B.249
analysis, unit of36, 43
analysis levels13
Anand, N.350
Anholt, S.244, 248, 251
Apéria, T.421
Apostolakou, A.307
Apple Inc.346, 413, 426, 427, 428
external antenna474–6
iPhone4 12, 468–79, 482
overview468–9
Argyris, C.453
Armbrüster, T.349, 350
Armour, J.375
Arnould, E. J.427
Arthaud–Day, M. L.368
Arthur Andersen173, 376
aspirin267
assets:
accumulation17–18, 26
breadth of appeal26–7
codification18, 27
intangible105
social approval3
specificity18, 25
Atanasov, V. A.364, 373
attitude42, 43–5
attitudinal judgements175
attribute–based approach37, 44
attribute–specific assessments143–4, 148
attribution theory230
attributions:
choice of37–8
salient21
Audia, P. G.283
audience–specific assessments144, 148
Australia44–5, 47
auto recalls151, 371, 456
aviation268
awareness21
Baldwin, R.324
Ballmer, S.403–4, 413
Balmer, J. M. T.343
Balvers, R.126
banking267–8, 270–1, 285, 287 see also investment bankers
bankruptcy202, 209, 213
(p. 488) Barber, B. M.371
Barclays407, 416
Barnard184
Barnett, M. L.9, 36, 51, 95, 99, 100, 142, 253, 283, 284, 285, 346
Barron, D.6, 8, 102
Barry, D.412
Bastedo, M. N.171, 172–3
Bayer267, 428
Bayes rule119–20
Bayesian theory118–19, 128 see also uncertainty
BBC Radio 4 Money Box330
Beatty, R. P.364, 373
Beatty, S. E.44
BeechNut362, 372
belief revision117, 118–19, 128
Belkin, L.243, 244, 249
Belt, J. A.347
Benabou, R.121
Beneish, M. D.368
Benoit–Smullyan, E.164
Bidwell, M.345
Biehl–Missal, B.412
Bielby, D. D.152
Bielby, W. T.152
Billingsley, K.41
Bitkentine, A.174
Bjerre, M.423
Black, J.322–3, 324
Blackberry478
blame avoidance323–5, 331–3, 336
bloggers75
Boeker, W.152
Boivie, S.232, 235
Bonacich, P.172
Booz Allen Hamilton231
Bothner, M. S.164, 165
Bowman, N. A.171, 172–3
boycotts76
Bozzolan, S.412
BP281, 407, 467, 483
Brammer, S.9
brand equity102
branding11, 420–39
co–creation426, 427–8, 430, 432, 437–8
compared to reputation424–6, 432–8
the literature440–2
a marketing function421, 424, 426–7, 432
organizational perspective426, 427, 432
origin of422–4
unit429
brands35, 99
definitions422, 426–8 see also symbols
Brandts, J.129
Brazil246
breadth of appeal18
brewers154
brewing industry280
Briscoe, F.345
Bromley, D.36
Brooks, M. E.347
Brown, B.46
Bruno, K.79
Buffet, W.457
Bunsis, H.364, 373
Burt, R.176
Business Council for Sustainable Development79
Business Week45, 46, 449, 473
Business Weekly151
Cabral, L. O.129
Cadbury Schweppes448
Callahan, A. L.209, 213, 448
Camerer, C.128, 129
Cannon, M. D.461
capital:
costs366–9
human and social386
reputational307–8
structure125
capitalism:
alliance307–8
institutional305
market305
capitalism studies (CC)305–9
Capraro, A. J.47
carbon emissions81
careers:
boundaryless345
life–changing431–2
(p. 489) Carley, K. M.457, 461
Carmeli, A.151
Carnegie, A.269
Carpenter, B.227, 232
Carpenter, D.321, 323
Carroll, C.448
Carroll, G. R.154, 283
Carson, R.77
Carter, S. M.448
Casamayou, M. H.457
Casilda–Bejar, R.245
categories72–3
celebrity35, 99, 100–1
burden of228, 229
executive224–8
firm214, 304
certification166, 291
contests227
Chang, C.345
Chen, J.470, 471, 472, 478
Chile246
China242, 246, 249, 429
guanxi310
Chinese National Oil Corporation416
Chock, J. I.5
Chrysler311
citizenship304
Clark, T.413
class action369
Clegg, J.242
cognitive embedding75
Coke26
Colyvas, J.71
common ground76–7, 80–6
commons:
physical285
reputational9, 279, 282–5, 290, 293, 299
Commonwealth of Nations249
communications11, 97
linguistic and thematic411–12
situational crisis theory467
strategic103, 416, 482
in young firms391, 393 see also strategy communication
competition76, 386, 409
competitive advantage306
concept networks75, 80
configurational models28
construct validity13
Consumer Reports476, 478
contexts40
social6, 407 see also country of origin (COO)
Cool, K.17, 26
Coombs, W. T.455, 467
Cooper, T.374
cooperation283–4, 336
coordinated market economies (CMEs)305, 306, 307, 308, 309
Cornell School of Hotel Administration282
corporate organization264
emergence of265–6 see also organizations
corporate reputation see reputation
Corporate Reputation Review1
corporate social responsibility (CSR)243, 252–3, 281, 304, 309, 429
country:
development level250, 252–3
historical relationships between249
the literature255
country of origin (COO)7–8, 240–54, 306
the literature242–3
longitudinal research253
multilevel analysis253
and product perceptions242–3
as signal243
country reputation:
and corporate reputations246–50
dimensions of251
CountryRepTM245, 246, 248, 250, 251
credit–rating agencies268
critics75
cultural sociology74–5
culture162
macro96
organizational457
customer–based reputation (CBR) instrument44
customers:
blamed475, 477
defrauded371
loyalty of104
satisfaction103, 105
(p. 490) Cyert, R. M.452
Czarniawska, B.105
Czinkota, M. R.242
Dacin, T.311
Dai, Y.14
Daily Mail328
Daimler311
Darrough, M. N.371
data:
field129
firm unit48–51
individual unit43–8
primary and secondary42–3
Davies, G.350
De Sassure, F.73
debt125
repayment126
sovereign126
Dechow, P. M.368
Deephouse, D. L.49
deference164
Dejong, D. V.129
DeLong, J. B.272
demographic effect252
demography, organizational457–8
Denton, N.471
Desai, H.368, 374
DeutscheBank407
Devers, C. E.7, 118, 213
Devinney, T.50
Dewally, M.374
diabetes428–30, 430–2
Diamond, D. W.126
diamond industry281
Dichev, I. D.27
Dierickx, I.26
Dimov, D.170, 172, 174
disciplinary force, reputation as375
discourse analysis482
Disney309
distributional justice284
diversification408
Dollinger, M. J.149
Dow Jones Sustainability Index429
Dowling, G. R.4, 44, 47, 50, 102, 149, 350, 364
Dukerich, J. M.170, 172, 174, 230, 231, 448
Durand, R.154
dynamism13–14
Earth Summits79
eBay129–30, 364
Eckel, C.131
economic model5
application126–7
with two stakeholders127, 131
validity127–30
economic rent97, 122, 124, 125, 126
economic theory114–34
Eden, L.244
Ederington, L.374
Edmondson, A. C.452, 461
education163, 171–2
Ehrenfeld, J.284
Ehrlich, S. B.230, 231
El Monte283
Elango, B.242
Eli–Lilly428
elite groups269
Elmes, M.412
Elop, S.403–4, 411, 413, 415
Elsbach, K. D.12, 376, 412, 449
Ely, J. C.214
embeddedness148, 150
empirical studies151
of reputations28, 170–1
of status171–3
of stigma212 see also experiments
employees343–4, 431–2, 436
employers, best346
employment practices242
energy81
enforcement:
mechanisms262–3
private and government375–6 see also Financial Ombudsman Service (FOS)
Enron376
environmental management system (EMS)79
environmental responsibility429
environmental violations309, 363, 371–2, 374–5
(p. 491) environmentalism77–84
equilibria115, 118, 120–6
evaluation11
evaluative judgements21
event labeling470
event study analysis50
events, valence479
executive:
celebrity224–8
certification contests227
compensation224, 226–7, 229–30
hubris228–9
presentations412–13
succession232–4
executive reputation7, 221–36, 345
compared to organizational reputation231–5
cross–country comparisons235
internal235
the literature236
and organizational performance223, 227–8, 229, 230–1
portable231
quality over time223 see also under firms
expectations195, 470
conflicting151
mutual269
and perceptions189–90
regulators’322
sources of187
stakeholders’190, 194, 299 see also role
experiments:
laboratory128, 131, 149 see also empirical studies
expressive practices424
externalities78, 290
Exxon299
Exxon Valdez372
Exxon Mobil410
Facebook168
failure recognition461
fame21
Fanelli, A.405, 412
Fang, L.129
favourability21–2
FDI242
Feather, N. T.211
Fehlmann, R.245
Felin, T.181
Feroz, E. H.368
Figueras, N.129
financial markets, short–termism415–16
financial misrepresentation364–8, 373
Financial Ombudsman Service (FOS)321, 325–33
complaint–handling technologies331–3
complaints statistics326–7
internal constitution329–31, 335
media exposure327–8
performance and reward scheme330–1
financial performance248
financial statements362, 364–6, 374
Financial Times23, 46, 50
Fiol, C. M.184, 282
firms:
advertising goals470–1
celebrity214
family270
founders’ reputation387–9, 393, 394, 395
headquarters241, 242
new383–96;
evaluation389, 392–3;
generating attention389, 390–2;
geographical location395–6;
the literature397–9
payoff–relevant characteristics115–16
upright116
Fiss, P. C.405
Fombrun, C. J.1, 5, 18, 38, 52, 100, 141–2, 226, 230, 234, 298, 344, 404–5, 421, 426, 448, 456–7
Foreman, P. O.6, 104, 189, 245
formative index38–9
Forsythe, R.129
Fortune23, 271, 361
America's Most Admired Companies (AMAC)37–8, 42, 43, 45, 46–7
Global Top99, 407, 409, 410
Most Admired Companies (FMAC)144, 149, 168, 171, 353
Four Seasons21
framing72, 96–8, 105–8, 301
(p. 492) France, Champagne282
Francis, J.368
fraud371
free–rider problem284, 287
Freedman, S.479
French chefs154, 282
Fryxell, G. E.144
Gabbioneta, C.412
game theory4, 18, 19–20, 29–31
games:
bargaining126
coordination131–3
experimental128–9
meaning of72–3
gamma change4, 41, 51, 52
Gande, A.368
Ganguly, A. R.128
Gap282, 309
Gardberg, N. A.4, 100, 102, 243, 244, 249, 252, 364
Gardner, H. K.350
Gates, B.269
gay men's bathhouses212
gender395
Georgson, M.421
Germany47, 249, 267, 308–9, 311, 429
Gilad, S.9, 376
Gillette233
Gizmodo469–70, 471, 472
Glassdoor.com168
GlaxoSmithKlein415
globalization292
Glückler, J.349, 350
Godard, F. C.164, 165
Goffman, E.202, 205, 413
gold hallmark166
Goldberg, M. E.45
Golden, P. A.149
Golembiewski, R. T.41
Goodman, R. S.448, 455, 460
goods:
experience349
positional164
Google261, 416
Gorton, G.130, 287
government regulations375
Graffin, S. D.7, 213, 225, 226, 232, 344
Graham, J. R.367, 373
Granovetter, M.268
Gray, E. R.343
Greatbach, D.413
green116
common ground80–4, 85, 86
meme79 see also environmentalism
Greening, D. W.347
greenwashing78
Greenwood, R.149, 348, 350, 351
Greer, J.79
Greig, A.262–3
Grosse, R.242
Grossman, H. I.126
guilds264
Gul, F.126
Gulati, R.389, 390–1
Gupta, A. K.387
Hadwick, R.449–50
Håkanson, L.249
Hall, P.305
halo effect47, 249, 344, 434
Hambrick, D. C.227, 228
Hamel, G.413
Hand, J. R. M.364, 373
Hannan, M. T.283
Hannon, J. M.343
Harrald, J. R.457, 461
Harris Interactive47
Hartwick, J.45
Harvey, W. S.9–10
Hatch, M. J.11, 105, 427, 432, 435
Haunschild, P. R.151, 214, 456, 458–9, 461
Hayward, M. L. A.152, 225, 227, 228, 230, 231
Heding, T.423
Helm, S.104
Heugens, P. P. M. R.448, 453, 454
Highhouse, S.347
Hill, M. W.213, 344
Hirsch, F.164
historical perspective8, 260–74, 458
Ho, T.–H.128, 129
(p. 493) Hobbes, T.162
Hoffman, A. J.253, 283, 299
Hogan, C. E.368, 374
Hohn, D.84–5
Holmstrom, B.223
Hood, C.321, 323, 324
Horta, A.129
hostile takeovers70
Howard, J.284
Howell, R. D.376
Hribar, P.373
HTC477
Hudson, B. A.202, 212
Hurst, J. W.266
Huy, Q. N.412
Huyck, J. B. V.126
Hymer, S. H.243
identity35, 99, 101, 105, 185
bases of187
central, enduring and distinctive (CED)181–2, 184, 192
expected189
the literature196–7
multiple194
organizational179–95
identity theory97, 99, 107, 131
image8
Apple413, 471
construct confusion13, 35, 95, 99, 101, 105, 108, 143, 179, 180
country244–5, 252, 306, 311
definition6, 183
the literature196–7
product–country242
projected and perceived191, 192
use of71, 73, 79 see also branding; brands
impression management413, 447, 448
impression theory97, 99, 107
impressions21
Ind, N.421
India246
industry:
analysts386, 394, 395, 411
effect252
regional clusters282
reputation280–2, 293
influence behaviour131–2
information23, 119
asymmetry166–7, 281
excess271
fact271
incomplete121–5
predictive117 see also knowledge; signaling
information technology292
Ingram, P.9, 76, 286, 482
Initial Public Offerings (IPO)50, 235, 373, 405–6, 411
Institutional Investor152
institutional perspective298–300
institutional theory18, 22–4, 96, 107
institutional voids303, 309–11
institutions, regulatory297–314
interest groups, multiple273–4
International Diabetes Federation431
Internet52, 74, 168
investment386
investment bankers126, 373 see also initial public offering (IPO)
investors426
Italy47, 262–3
Ivanov, V. I.364, 373
J. P. Morgan270, 272
Jackson, G.9, 307
James, H.270
Japan47, 303
External Trade Organization (JETRO)251
Jarrell, G.371, 376
Jayaraman, N.374
Jenkins, N. T.373
Jennings, D.405, 412
Jennings, J.405, 412
Jensen, M.6, 7, 8, 143, 149, 170, 173, 212
Jermier, J. M.36, 51, 142, 346
Jin, K.50
Jo, M.–S.243
Jobs, S.345, 412–13, 415, 426, 469, 472–3, 475–7, 483
Johansson, J. K.242
(p. 494) Johnson and Johnson376
Jones, K.371, 372
Jonssson, S.71
journalists44–5, 75 see also media
judges, private263
Kafouros, M.242
Kagel, J. H.128
Kang, M.245, 246
Karpoff, J. M.10, 50, 130, 363, 365, 367, 368, 369, 370, 371, 372, 373, 374, 375, 376, 377
Keller, K. L.421
Kennedy, M. T.5, 74, 80, 391
Khurana, R.223
Kilts, J.233
Kim, B. K.6, 8
Kim, H.6, 8
Kim, M.11–12, 132, 376
Kim, T.458
Kindleberger, C.243
King, A.284, 285, 288
King, B. G.9, 76, 85, 101, 180, 181, 300
Kitchen, P. J.346
Kitsuse, J. I.206
Klein, B.121–2, 123–5, 126, 362, 363, 376
Kluger, B. D.128
knowledge250
collective180 see also information
Knudtzen, C.423
Koh, K.228, 229
Kornberger, M.423
Kostova, T.244, 311
Kotha, S.389
Kraatz, M.299
Kramer, R. M.449
Kravet, T.373
Kreps, D. M.121, 123
La Porta, R.375
labeling203, 213, 470
labor:
practices281
quality352
standards309
labor markets9–10
corporate reputation in341–54, 354–5
external and internal344–6, 353
primary and secondary342–3
Lafferty, B. A.36, 51, 142, 346
Laird, P. W.269
Lamoreaux, N.269
Lampel, J.456
language74
Laurence, A.346
leadership, visionary70
learning:
organizational458
single– and double–loop453
Lee, D. S.50, 365, 367–70, 374, 377
Lee, P. M.14
Lee, W.164, 165
Leffler, K. B.121–6, 362–3, 376
legislative standards300
legitimacy6–7, 71, 283, 387
and country of origin243, 244
definition184, 188–9
distinct from reputation99, 101, 102, 180
institutional perspective298–300
the literature196–7
measure of appropriateness188
of new firms392
reputation enhanced by281–2
and stigma212
Lego427
Leichtenstein245
Lenox, M. J.284, 288
Leone, A. J.368
Lester, R. H.283
leverage22
Lévi–Strauss, C.73
Levy, S. J.423
Lewis, C. M.368
Li, S.304, 367, 373
Li, W. K.243
liability:
of foreignness (LOF)243–4, 250
individual304
liberal market economies (LMEs)305, 306, 307, 309
Lim, C.473
(p. 495) Litvak, K.364, 373
Liu, J.5
loan certificate286, 287, 288, 289
Loeb & Co272
long–term connections269
Lopez de Silanes, F.375
Lott, J. R.130, 363, 371, 372, 373, 375, 376
Love, E. G.299
loyalty, customer104
Lukoil407, 410
Lundholm, R. J.129
Luo, J.286
McDonald, B.126
McDonald's79
MacKay, A.245
McKenna, C.8, 301, 375, 376
Mackenzie, S. B.38
Mackey, A.6, 102, 180
McQuail, D.347
macro–culture96
Maghribi262–3
Mahler, J. G.457
Maignan, I.243
Maksimovic, V.123, 125
Malmendier, U.226–9
Maloney, M. T.371
management, top226–7, 435
managers98
Maor, M.323
Marathon410
March, J. G.452
Marcus, A. A.448, 455, 460
market power122
Martin, G. S.50, 363, 365, 367–70, 374, 377
Martins, L. L.4, 9, 23, 27, 105, 151, 271, 273, 312, 405, 412, 449
Marx, K.162
Matthew Effect169
Maughan, D.457
Mazzola, P.412
measurement4, 28, 34–55, 117, 203, 387
attitude42, 43–5
breadth of37
choice of51, 211–12, 363–4
confusion35–6
definition36
gamma change4, 41, 51, 52
the literature53–5
methods of144, 149, 193
model38–9
qualitative measure42, 48–9
ranking22–4, 27, 28, 42, 45–8, 271
reflective39
reputation changes40–1
sample frame39–40
summary59–68
surrogate42, 49–51
timing of36
unit of36, 43
media96, 386, 406, 426, 460
content analysis49–50
coverage71, 74, 85, 103, 391, 394, 395
endorsement131
exposure327–8, 347
press releases81–4, 411
relations429
reputation49
web75 see also journalists
Meindl, J. R.230, 231
Melnik, M. I.129
memes73, 74–5, 77
currency86
green79
MemeStat80
Merck267
Merton, R. K.169, 228
Mexico, textiles263
Meyer, S.243
Mezias, J. M.244
Microsoft391, 403–4, 416
Milbourn, T. T.223, 226
Miles, L.350
Milgrom, P. R.121, 123, 263
Milkovich, G. T.343
Miller, R. E.126, 368
MIMIC48
Misangyi, V.405, 412
misconduct361–77, 378–9
Mishina, Y.7, 118
Mitchell, M. L.371
Mitsubishi308
(p. 496) Monin, P.154, 406
Montgomery, J. B.147
Moody, J.272
Moody's50
moral hazard287
Morgan, J. P.269
Morris, T.9–10, 350
Moser, D. V.128
movie industry281
Mulford, C.374
Mullineaux, D.287
multinational companies (MNCs)310–11
multiperiod imperfect revelation117
multiple selves190
Muñiz, A. M.427
Murphy, D. L.371, 373
mutual protection societies263
mutual trust283
Nachum, L.244
name recognition347
NASA457
Nash, J.284
Nation Brands Index (NBI)244, 246, 251
nationalism250
Netherlands, food firms448, 453
networks172, 269, 350
alumni348–9
concept75, 80
social458–9, 467
New York Clearing House Association9, 263–4, 279–80, 285–90
Newburry, W.7–8, 243, 244, 249, 252, 253, 375
news stories81–4
Newsweek, The World's Best Countries245–6
NGOs291, 426
Nike282, 309
Noe, T.5, 7, 11, 126–7, 131, 363
Nokia403–4, 406–7, 414
normative standards310
North, D.261
Novo Nordisk11, 421
Changing Diabetes430–2, 434, 435, 438
Marketing and Corporate Branding unit433
Way of Management428
Okhuysen, G. A.212
Olegario, R.8, 301, 375, 376
Olson, M.284
online auctions374
online feedback mechanisms262
organizations:
centralized authority456
culture457
decision making193–4
demography457–8
emergence265–6
and executive reputation223, 227–8, 229, 230–1, 231–5
forms of212
history458
position458–9
positively deviant214
structure456–7
Orwell, G.353
Ostrom, E.284–5
ownership408
Pälla411–12
Palmrose, Z.368
Paolillo, J. G. P.347
Park, K. J.368
Passow, T.225
Pastena, V. S.368
patent medicines267
payoffs128
Peltzman, S.371
perceptions and expectations189–90
Perez–batres, L. A.244
performance104, 105, 184–6, 188, 222, 248
Perm–Ajchariyawong, N.50
Perrow, C.456
Peters, T.413
Petkova, A. P.10–11, 19, 21, 26, 175, 387, 389
Pfarrer, M. D.2, 3, 7, 22–3, 26, 99, 213, 344
Pfizer428
pharmaceuticals267, 323
Philbrick, D.368
Pliniussen, J.476
Podolny, J. M.163, 164, 165, 169, 176
(p. 497) Poland246
political contestation76
political mediation85
Pollock, T. G.2, 3, 21–3, 26, 50, 99, 225, 228, 230–1, 389–91
pollution84–5
Polman, P.415
Polos, L.283
Ponzi, L. J.102
Porter, M.25
Powell, W. W.20
Pozner, J. E.3
Prahalad, C. K.427
Pratt, M. G.104
predicted behaviour120
press releases81–4, 411
PricewaterhouseCooper362
private orderings262
process research14
Procter & Gamble233, 410
product failures474–6
product–country image242
products, new386, 392, 393
professional service organizations342, 348–53, 354–5
opaque quality349, 353
prominence21, 22, 26
proximity, geographical287–8
Pruzan, P.343
psychometric approaches28
public policy415
Qiu, J.367, 373
quality:
judgement71
opaque349, 353
perceived21
signaling349
uncertainty about350
Qwest Communications International368
Ralston, D. A.243
Ramaswamy, V.427
ranking22–4, 27, 28, 42, 45–8, 271
Rao, H.17, 18, 22, 23, 154, 299, 387, 409
rational choice115
Ravasi, D.412
Rebello, M.126–7, 131
Red Cross457
regulation243, 320–37
definition261
hybrid291–2
institutional perspective298–300
the literature274–5, 337
professionalization264
reputation framing301
a reputation substitute301
standards300
state264–5
styles of303–4
task boundaries333, 334
regulators9
blame avoidance323–5, 331–3, 336
cross–country comparison9, 297–314
forging reputations322–3, 325–33
multitask336
operation of333, 334
public expectations322
public perception336–7
self–perception322–3
regulatory capture303
regulatory communications333, 334, 336
regulatory regimes303–4
relational approach74–5, 80, 86–7
reliability39
RepTrak47–8, 52
RepTrak Pulse48
RepTrakTMPulse433
reputation35
assumed power of272
bad/negative201–14
getting rid of213–14 see also misconduct
building11, 299;
new firms386–8, 394
by endowment11, 387–9
conceptualization of3–6
control systems and redemption132
damaging events454–5
definitions5, 19, 21, 71, 98–102, 108–9, 115–17, 140–2, 142–5, 185, 211, 222, 230, 280, 299, 363, 387
dimensions of456
as a disciplinary force375
durability86
in economic theory5, 114–34
evolutionary process446–7
and fact271
failure to maintain122–3, 124–5
formation135–7
fragility207–8
framing96–8, 105–8, 301, 310–11, 312
function of145
a group phenomenon36
intermediaries273
and judgement formation166
loss: definition364;
measurement of364–7, 368–70, 376–7
matrix116
multidimensional4, 16–31, 148–50, 204–5, 446, 449, 467
organization and industry280–2
and performance184–6, 188, 222
with someone185, 189–90, 192–3
for something185, 186–7, 192
sources of102–3
stickiness351
structural model37–8
theoretical framework17
tracking tool433
unintended consequences214
word–of–mouth262 see also executive reputation
reputation commons9, 279, 282–5, 290, 299
Reputation Institute46–7, 100, 244–5, 248, 428, 433
Global Pulse250
reputation management14, 194
blaming the victim475, 477
event–based467–83, 483
excuses474–5, 476–7, 481
justifications474
strategic re–categorization472–3
Reputation Quotient (RQ)47, 52
reputation repair11–12, 132–3, 446–61, 462
integrated model449–50
as problem solving447, 459–60
superficial452;
vs. substantive450–1, 453
three steps451–4
reputational penalties10
Resnick, P.364, 374
resource depletion336
resource space458–9
resource–based theory97–8, 107
Responsible Care284, 288
Rhee, M.11–12, 18, 132, 151, 213, 214, 376, 449–50, 456, 458–9, 460, 461, 467
Ricelands Habitat Partnership79
Richardson, V.368
Rietz, T.126–7, 131
Rindova, V. P.4, 9, 29, 99, 102, 105, 142, 185, 211, 213–14, 225, 228, 230–1, 271, 273, 312, 345, 363, 387, 389, 391, 404–6
Roberts, J.121, 123
Roberts, P. W.47, 149
Roe, M. J.376
Rogers, P.411
role:
conflicts149–50
definition146, 151
expectations146–7, 150–2, 153–4
multiple147–8
role identity theory (RIT)182, 183, 187, 190
role theory144, 145–54, 155
Rolfe, M.6, 8, 102
Ronkainen, I. A.242
Rosa, J. A.76
Rosenfeld, C.430–1
Rossiter, J. R.38
Rossman, J.472
Roth, K.311
Rothschilds270
Rothstein, H.324
Roush, W.478
Roy, A.143, 149, 170, 173, 212
Royal Dutch/Shell Group368
Rubin, P.371, 372
Russia246
blat310
(p. 499) safety disasters371
Safón, V.36, 48, 51
Samsell, D. P.304
Samsung477
Sanders, W. G.227, 235
Sanofi–Aventis428
Sants, H.415
Saxon, M. S.280
Saxton, T.149
Schau, H. J.427
Schepers, D. H.244
Schippe, K. R.368
Scholz, S.368
Schön, D. A.453
Schultz, M.11, 427, 432, 435
scientific credentials170
Scott, W. R.184
self–assessment246
self–enforcement263
self–interest283–5
self–perception180, 181, 190, 245
of regulators322–3
self–regulation9, 264–5, 278–92
criticism of284
historical perspective261–5
iron fist291
and self–interest283–5
Sethi, S. P.242
Shamsie, J.456
Shapira, Z.456
Shapiro, C.126, 146, 362, 363
share prices367–70
shareholder value409–10, 415
Sharma, P.243
Shell407
Shepherd, D.170, 172, 174
Sherman, R.211
Shevlin, T.373
Shih, M.214
Shiu, E. M. K.44
Shleifer, A.375
short–termism, financial markets415–16
Shrieves, R. E.371, 373
signaling18–20, 117–18, 167–70
as country of origin (COO)243
game–theoretic view29–31
investment as146
quality349
theory97, 99, 107, 167–8, 203, 407 see also information
Sivakumar, K.409
Sloan, R.368
Snowbrand308
social actors180–2, 186, 187, 192–3
social approval3
social capital268
collective or competitive306–9
social class162
social constructivism5, 18, 20–2, 98
social contract162
social control209
social exchange145–6
social hierarchies458–9
social identity theory (SIT)182, 187, 190
social mobility163
social movement theory71–2, 74
social networks345, 458–9, 467 see also affiliations
social preferences134
social relations268
social responsibility243, 252–3, 281, 304, 309, 429
Solomon Brothers448, 456, 457
Sorensen, O.283
Sorsa, V.411
Soskice, D.305
Soule, S. A.76
South Korea245, 303
gwangye310
Soviet Union242
Spain245
Spence, M.167–8, 169
Speyers270
spillover effects20, 279, 283, 286, 352
Squibb Co.368
Srivastava, R. K.47
stakeholder theory96–7, 107, 193, 273, 344–5, 346
stakeholders98
belief revision117, 118–19, 128
characteristics459–60
defined115
expectations190, 194, 299
(p. 500) experience103
internal and external346, 353, 421, 424, 433, 436
in local host country242
perceptions447, 453, 461
stigma206–7
welfare121
Standard & Poors50
Starbucks282
start–ups235
states:
capacity302–3
corporatist304
developmental303–4
interventionist303
regulation264–5, 266–8, 300–1
status6, 35, 99, 101–2, 160–76
the concept161–5
and education163
effects131
empirical evidence171–3
and family163
and judgement formation166–7
link with reputation165–6
the literature176
measurement172
mobility151, 152–3
organizational163
as signal169
social147, 148, 150
zero–sum164
Steenkamp, J.–B. E. M.243
Stern, I.170, 172, 174
Stewart471
Stiglitz, J. E.126
stigma7, 117–18, 133, 201–14
acquisition and removal207–8, 213
antecedents206–7
compared to reputation204–6
definition202–3
dichotomous evaluation205
empirical studies212
event and core202
and legitimacy212
level of analysis205–6
the literature216–16
one–dimensional205
and organizational forms212
removing213–14
as social control209
spread of210–11
stakeholders206–7
susceptibility to209–10
unintended consequences214
Stinchcombe, A. L.74
strategic discourse447
strategic projections404
strategy communication402–16, 482
dramaturgical analysis413–14
international differences410
reasons for406–10 see also communications
Suchman, M. C.184, 299
Sulitzeanu–Kenan, R.323
Sullivan, B. N.459
surrogate measure42, 49–51
sustainable development78
Sutcliffe, K.170, 172, 174
Sutton, R. I.209, 213, 448
Swaminathan, A.154, 280
Sweden304
Sweeney, A.368
symbols405–6, 412–13, 423 see also branding; brands
Tate, G.226–9
Taves, A. R.52
Taylor, J.266
technology, effect on measurement52
technology advances4, 386, 392, 393
temporality12, 13–14
Thailand246
The Times361
Tibbs, S. L.371, 373
time horizon, unlimited123
Tirole, J.121
Tishler, A.151
Titman, S.123, 125
Toms, E. G.52
top management team (TMT)226–7
Toshiba407
Tosi, H.405, 412
(p. 501) Toyota, Lexus152
trademarks422
tradition162
Trevino, L. J.242
trust303
trust companies288
trustworthiness36
Tucker, A. L.452
Turban, D. B.347
Turner, B. S.162
Twitter168
type uncertainty123
uncertainty145, 208
about quality350
reduction11, 392
type123 see also Bayesian theory
unemployment126
Unilever415
Union Carbide78
United Kingdom47, 249, 267, 375, 429
Clyde River282
deposit insurance268
East India Company265–6
Financial Ombudsman Service (FOS)321, 325–33
Financial Services Authority (FSA)322–3, 325–7, 415
Society of Guardians263
South Sea Company265–6
United Nations437
diabetes policy430–1
United States47, 242, 249, 311, 375, 429
antitrust law292
bank note issue130
business schools345, 449, 473
California Rice Industry Association79
chartered companies266
Clean Air Act78
Clean Water Act78
Consumer Financial Protection Bureau268
diamond industry264
Dodd–Frank Act361
Earth Day78
Environmental Defense Fund78, 79
Environmental Protection Agency (EPA)78, 79
Federal Deposit Insurance Corporation (FDIC)268
Federal Drug Administration (FDA)267
Federal Reserve289
Federal Trade commission371
Food and Drug Administration323
Government Accountability Office (GAO)368
hurricanes457–8
individual liability304
Motion Picture Association of America (MPAA)291
National Banking Act289
National Collegiate Athletic Association (NCAA)170, 173
National Environmental Policy Act (NEPA)78
National Resources Defense Council (NRDC)78
New York Clearing House Association9, 263–4, 279–80, 285–90
nuclear industry291–2
Rapid Enforcement Allied Computer Team (REACT)471
Sarbanes–Oxley Act361
Securities and Exchange Commission (SEC)149, 365, 367–8, 372–3
Silicon Valley282, 307, 396, 448
Superfund law78
wheat industry261–2
University of Oxford347
US News172
US News and World Report171
US Today153
Vaara, E.406, 411
Valdez, M. E.213, 449, 458, 460, 467
valence205
validity39, 127–30
Välimäki, J.214
values, corporate428
(p. 502) van den Bosch, F. A. J.448, 453, 454
van den Broek, S.371
van Riel, C. B. M.38, 142, 347, 421, 448, 453, 454
Varieties of Capitalism (VoC)305
Vaughan, D.457
Vault346
venture capital (VC)50, 170, 172
venture capitalists388, 392, 394
Verlegh, P. W.243
visibility21, 22, 26
Vodafone407
voluntary disclosure403, 407–9, 414
von Nordenflycht, A.349
Wade, J. B.226, 227, 228, 229, 280
Wagenhofer, A.409
Wal–Mart76
Walker, K.99, 143, 144
Wang, C.242
Wang, J.144
Wang, T.130
Wang, Y.345
Warburgs (Kuhn Loeb)270
Ward, A. J.225
Washington, M.165, 170, 172, 173
watchdog agencies460
Weber, M.161–2, 163, 169, 184
Wedge, L.374
Weeks, W.50
Wehrly, E. W.372
Weigelt, K.128, 129
Welcome267
welfare:
maximization120
stakeholders121
Whetten, D. A.6, 101, 102, 180, 181, 189, 245, 300
White, C. A.75
White, H. C.75
white, M. D.94
Whitley, R.303–4
Whittington, R.11, 393, 467, 482
Wilkins, M. S.368, 374
Williamson, O. E.362
Wilson, R.121, 123, 131
winner–takes–most226
Winton, A.130
World Business Council79
WorldCom368
write–downs369
Wulf, J.131
Wyatt, S. B.128
Wyer, R. S.243
Xerox364–6
Yakis–Douglas, B.11, 393, 467, 482
Yang, S.245, 246
Yasuda, A.129
Yeager, S.41
Yogev, T.9, 376
Yu, T.283
Yu, X.130
Yue, L. Q.9, 76, 286, 482
Zaheer, S.243, 244
Zajac, E. J.165, 170, 172, 173, 174, 405
Zhang, Y.242
Zorn, D.410
Zott, C.412
Zuckerman, E. W.72