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date: 26 November 2020

Abstract and Keywords

This chapter addresses the research on governmental use of Internet and related digital information and communication technologies, a domain known as ‘e-Government’, and reviews the key concepts of e-Government. Next, it deals with the prehistory and evolution of Internet government, stressing the idea of developmental stages of online government and associated rankings. There is a progressive increase in e-Government sophistication. E-Government research in developing countries emphasises the very different economic, technological, and socio-cultural settings in which government operates, and has variously impacted public administration. Successful use of Web 2.0 technologies in e-participation in service delivery is apparent in the use of citizen feedback on local government services. In general, e-Government is a growing multidisciplinary field of study, with a distinct history to the broader church of Internet Studies. However, there are clear connections, overlaps, and similarities.

Keywords: e-Government, Internet, digital information, Web 2.0, Internet Studies, online government

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