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date: 16 May 2021

(p. x) List of Contributors

(p. x) List of Contributors

The Editors

Bob Galliers was appointed as Bentley University's inaugural University Distinguished Professor in July 2009. He served as Bentley's Provost and Vice President for Academic Affairs for seven years following his arrival in July 2002, during which time he lead Bentley's development to become the USA's first business university. Bentley is accredited by EQUIS and AACSB International, and has recently been elected as the USA's first full member of EDAMBA, the European doctoral consortium in Management and Business Administration. Previously Professor of Information Systems and Research Director in the Department of Information Systems at the London School of Economics (LSE), he retains his connection with the LSE as Visiting Professor. He is also Visiting Professor at the Australian School of Business, UNSW; King's College, London; the University of Witwatersrand, Johannesburg; and Brunel Business School, Brunel University. Before joining LSE, Galliers served as Lucas Professor of Business Management Systems and Dean of Warwick Business School, UK, and earlier as Foundation Professor and Head of the School of Information Systems at Curtin University, Australia. He holds an AB (honours) degree in Economics from Harvard University; a Master's with distinction in Management Systems from Lancaster University; a Ph.D. in Information Systems from the LSE, and an Honorary Doctor of Science degree from Turku School of Economics & Business Administration, Finland. He is the editor‐in‐chief of the Journal of Strategic Information Systems, and a fellow of the British Computer Society (FBCS); the Association for Information Systems (FAIS), and the Royal Society of Arts (FRSA). He was President of the AIS in 1999. Galliers has had published over seventy articles in many leading international journals, three of which have received best paper awards. He also has eleven books to his name, including the fourth edition of the best seller, Strategic Information Management: Challenges and Strategies in Managing Information Systems (Routledge, 2009); Exploring Information Systems Research Approaches: Readings and Reflections (Routledge, 2007); Rethinking Management Information Systems (Oxford University Press, 1999), and IT and Organizational Transformation (Wiley, 1998). His work has been cited over 3,000 times. His research is transdisciplinary in nature, focusing primarily on information systems strategizing and organizational innovation; knowledge management, and intra‐ and extra‐organizational impacts of ICT.

Wendy L. Currie combines academic, business, and charity (not-for-profit) roles. She currently holds a professorial post at the University of Greenwich Business School and was formerly Professor at Warwick Business School. She holds a Ph.D in Management and a B.Sc. in Sociology. Her research focuses on the intersection between international policy and technology with particular emphasis on cross‐national comparisons on the adoption and diffusion of information and communications technology. Her current research projects include a large‐scale study of eHealth across the twenty‐seven European Union member states supported by Microsoft and a coalition of partners including Accenture, GE, and Phillips. Other projects are looking at regulation, compliance, and auditing using ICT in the financial services sector. Another study has focused on an eight‐year (longitudinal) analysis of the National Programme for Information Technology (NPfIT) in the UK National Health Service. She has obtained research funding from the European Union, EPSRC, ESRC, and from industry. In 2005, she set up the M.Sc. Information Systems and Management course at Warwick Business School, which aims to promote the ‘university apprentice’ scheme by placing students in organizations as interns. The course is now a leader in this market and is currently expanding each year. Currie is on the editorial board of ten academic journals and regularly publishes her research work. She currently serves as Hon Treasurer for the Fellowship of Postgraduate Medicine charity and is a Trustee of the Cardiovascular Research Trust. She regularly consults on the interface between business, management and technology and has recently completed assignments with Microsoft, Mouchel, 7 Layer, Deloitte, the Church of England, and Barclays Capital.


Chrisanthi Avgerou is Professor of Information Systems at the London School of Economics and Political Science. Her main research interests concern the relationship of ICT to organizational change and the role of ICT in socio‐economic development. She is chairperson of the IFIP Technical Committee 9 on Social Implications of Information Technology and she chaired the IFIP WG 9.4 group on computers in developing countries from 1996 till 2003. Among her recent publications are Information Systems and Global Diversity, The Social Study of Information and Communication Technology: Innovation, Actors, and Contexts, and The Oxford Handbook of Information and Communication Technologies all published by Oxford University Press.

Pierre Berthon holds the Clifford F. Youse Chair of Marketing and Strategy at Bentley University. Berthon has held academic positions at Columbia University in the USA, Henley Management College, Cardiff University, and University of Bath in the UK. He has also taught or held visiting positions at Rotterdam School of Management, Copenhagen Business School, Norwegian School of Economics and Management, Cape (p. xii) Town Business School, University of Cape Town, and Athens Laboratory of Business Administration. His research focuses on the interaction of technology, corporate strategy, and consumer behaviour, and has appeared in journals such as Sloan Management Review, California Management Review, Information Systems Research, Technological Forecasting and Social Change, Journal of the Academy of Marketing Science, Journal of Business Research, Journal of International Marketing, Long Range Planning, Business Horizons, European Management Journal, Journal of Interactive Marketing, Journal of Information Technology, Information Systems Review, Journal of Business Ethics, Marketing Theory, and others.

Yolande E. Chan is Professor, MIS, and Director, The Monieson Centre at the School of Business at Queen's University in Canada. She holds a Ph.D. from the Richard Ivey School of Business, an M.Phil. in Management Studies from Oxford University, and SM and SB degrees in Electrical Engineering and Computer Science from MIT. She is a Rhodes Scholar. Prior to joining Queen's, she worked with Andersen Consulting (now Accenture). Dr Chan conducts research on strategic alignment, knowledge management, and information privacy. She serves on editorial boards and has published findings in several leading MIS journals.

Peter Checkland is Emeritus Professor of Systems at Lancaster University. After fifteen years in industry he started teaching and researching at Lancaster. Seeking a better approach to complex management problems, he led the thirty‐year programme of action research which yielded Soft‐Systems Methodology and the distinction between ‘hard’ and ‘soft’ systems thinking. His work has received many honours, including four honorary doctorates, the Beale Medal of the OR Society, the gold medal of the UK Systems Society, the ‘Pioneer’ award of the International Council on Systems Engineering, and a Fellowship from the American Systems Engineering Honor Society.

Philip DesAutels is a researcher at Bentley University and Director of Academic Evangelism at Microsoft. He holds M.S. and B.S. degrees in Industrial and Management Engineering from Rensselaer Polytechnic Institute. Prior to Microsoft, Philip was founder and CTO of Ereo, an image retrieval search company. He worked as Chief Scientist for Excite@Home and as a researcher on the staff of the World Wide Web consortium as well as with IBM, Anderson Consulting, and John Hancock. As a Peace Corps volunteer, he served in Uzbekistan, where he lectured, established a micro‐lending programme, and installed part of the country's first email infrastructure. Philip serves as the Chair of the Globe Award for Sustainable Innovation. In addition, he serves as a board member and adviser to numerous NGOs. His research interests lie in the areas of sustainability, the future of sustainable business, and society and technology and he has published research in the areas of operations research, marketing, and information systems.

(p. xiii) Brian Donnellan is a lecturer in Information Systems at NUI Galway. His Ph.D. was entitled ‘Knowledge Management Systems for New Product Development’. His research interests lie primarily in the area of knowledge management systems, a broad area which encompasses the use of information systems to support knowledge management, innovation, new product development, and technology management. He has been successful in a number of research funding proposals from the Irish government and the EU. He has been actively involved in a two‐year (2004–5) STREP project under the EU FP6 programme. The consortium aims at introducing, analysing, and supporting the use of Open Data Standards (ODS) and Open Source (OS) software for personal productivity and document management in European Public Administrations and comprises universities and public administrations in Ireland, Italy, UK, Denmark, Belgium, and Hungary. He has spent twenty years working in industry. His most recent position was in Analog Devices Inc. (ADI), the European R&D centre of a US electronics company with headquarters in Boston. While at ADI his responsibilities included management of the Knowledge Management Business Process and management of engineering computer services for New Product Development Teams.

Rudy Hirschheim is the Ourso Family Distinguished Professor of Information Systems in the E. J. Ourso College of Business, Louisiana State University. He has previously been on the faculties of the University of Houston, Templeton College Oxford (UK), London School of Economics (UK), and McMaster University (Canada). He has held visiting appointments at Monash University (Australia), University of New South Wales (Australia), University of Bayreuth (Germany), University of Jyvaskyla (Finland), University of Warwick (UK), University of Linz (Austria), and University of Paris‐Dauphine (France). He is past Senior Editor for the Journal of the Association for Information Systems and on the editorial boards of the journals: Information and Organization; Information Systems Journal; Journal of Strategic Information Systems; Journal of MIS; and Journal of Information Technology; and has previously been on the boards of: European Journal of Information Systems and MIS Quarterly. He was VP for Publications for the Association for Information Systems. In 2006, he was awarded an honorary doctorate from the University of Oulu (Finland). And in 2007, he was made ‘Fellow’ of the Association for Information Systems. His research interests relate to IT management, especially outsourcing.

Debra Howcroft is Professor of Technology and Organizations at Manchester Business School and a member of the ESRC‐funded Centre for Research on Socio‐Cultural Change (CRESC). Broadly, her research interests are concerned with the drivers and consequences of socio‐economic restructuring in a global context.

Fernando Ilharco is Assistant Professor of the Catholic University of Portugal, Lisbon, where he is Director of the Ph.D. in Communication Sciences Programme. He holds a Ph.D. from the London School of Economics and Political Science (LSE), Department of Information Systems, 2002, and an M.B.A. from the business school of the Catholic (p. xiv) University of Portugal (1993). Since his Ph.D., Ilharco has been publishing regularly in academic journals and books. His areas of interest are (i) ICT and Society and (ii) Leadership and Organizational Theory, both informed by phenomenological lenses. For ten years he kept a regular column on societal issues on Público, a leading Portuguese reference newspaper.

Lucas D. Introna is Professor of Technology, Organization, and Ethics at Lancaster University. His research interest is the social study of information technology and its consequences for society. In particular he is concerned with the ethics and politics of technology. He also has an active interest in business and research ethics. He is co‐editor of Ethics and Information Technology, associate editor of Information Systems Research, and a founding member of the International Society for Ethics and Information Technology (INSEIT) 〈〉.

Blake Ives holds the C. T. Bauer Chair in Business Leadership at the Bauer College of Business at the University of Houston. He is the past Director of Research for the Society for Information Management's Advanced Practice Council and a former Director of the Information Systems Research Center at the University of Houston. Blake is a past president of the Association for Information Systems, a fellow of the Association for Information Systems, and a past editor‐in‐chief of the MIS Quarterly. He currently serves on a number of editorial boards including as Senior Editor of MISQ Executive and a member of the board of the Communications of the Association for Computing Machinery (CACM). He has held distinguished fellowships at the Harvard Business School, Oxford University, and IBM. According to Google Scholar, his scholarly research has been cited close to 5,000 times. His work includes publications in, among others, Management Science, MIS Quarterly, Information Systems Research, Communications of the ACM, MISQ Executive, Decision Sciences, Organization Science, and the Sloan Management Review.

Matthew Jones is a university lecturer in Information Management at the Judge Business School and the Department of Engineering at the University of Cambridge. He previously held postdoctoral positions at the University of Reading and the University of Cambridge where he was involved in the development of computer‐based models for public policy decision‐making. His current research interests are concerned with the social and organizational aspects of the design and use of information systems, especially in healthcare settings, the relationship between technology and organizational and social change, and theoretical and methodological issues in Information Systems research.

Shaji Khan is a Ph.D. candidate in business administration with information systems emphasis at the University of Missouri‐St Louis. His research interests include collective mindfulness and its impact on IS performance, outsourcing, knowledge sharing and transfer, user involvement and IS success, user innovativeness, agent‐based (p. xv) modelling, and entrepreneurship. He has published in the International Journal of Entrepreneurship and Innovation, as well as in the conference proceedings of AMCIS, Academy of Management Annual Meetings (AOM), and Babson‐Nankai International Entrepreneurship Research Conference. He also has extensive IS related industry experience working in positions such as senior systems analyst, web developer, and IS manager and still maintains an active interest in his entrepreneurial IT venture.

Heinz Karl Klein (1940–2008) was a professor and scholar who made fundamental contributions to the philosophical foundations of the field of Information Systems, and the subfields of systems development, data modelling, and interpretive research in information systems. He is a widely cited scholar in these areas 〈〉. Dr Klein earned his Dipl.Kfm. (equivalent of an MBA) and Ph.D. from the Faculty of Business Administration, University of Munich. In 1998, he received an honorary doctorate from the University of Oulu for his academic contributions to the development of information systems research in Finland. He received the Paper of the Year award for 1999 from MIS Quarterly. From 2001 to 2004 he was a doctoral programme director at Temple University. In his last years he was Invited Chair at Salford University, and Adjunct Professor at the School of Management of the State University of New York at Binghamton. He also held a variety of research and teaching appointments at major research universities in Germany, Canada, Finland, Denmark, New Zealand, and South Africa. His mentoring of doctoral students and junior faculty produced several nationally and internationally renowned university professors.

Mary C. Lacity is Professor of Information Systems and an International Business Fellow at the University of Missouri‐St Louis. Her current research focuses on global outsourcing of business and IT services. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published twelve books, most recently China's Emerging Outsourcing Capabilities (Palgrave, 2010, co‐editors Leslie Willcocks and Yingqin Zheng) and Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Leslie P. Willcocks). She is Senior Editor of the Journal of Information Technology, Co‐editor of the Palgrave Series: Work, Technology, and Globalization, and on the editorial boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems (JAIS).

Eleni Lioliou is currently pursuing her Ph.D. research at LSE. Her research has been funded by the Karelia Foundation, Leventis Foundation, and the LSE. She holds a B.Sc., a B.A., an M.Litt., an M.Sc., and an M.Phil. She has worked as a research assistant for the LSE, University of Warwick and the University of Loughborough, as well as a teaching assistant at the LSE, London Business School, University College London, and the Cass (p. xvi) Business School. Her research interest revolves around IT outsourcing and offshoring, governance, control as well as the Foucauldian approach into the study of ICTs.

M. Lynne Markus is the John W. Poduska, Sr., Professor of Information and Process Management at Bentley University. Professor Markus's research interests include IT governance, the organizational architectures of multinational enterprises, data and process standardization, and interorganizational information sharing and systems. She is the author or editor of five books and over 100 other scholarly publications, two of which have received the Association for Information Systems (AIS) Publication of the Year award. She was named a fellow of the AIS in 2004 and received the AIS LEO Award for Exceptional Lifetime Achievement in Information Systems in 2008.

John Mingers is Professor of Operational Research and Information Systems at Kent Business School, and Director of Research. Prior to this, he was at Warwick Business School. His research interests include the development of theory concerning the nature of information, meaning and knowledge; the use of systems methodologies in problem situations, particularly the mixing of different methods within an intervention (multimethodology); the development of critical realism as an underpinning philosophy for information systems; research metrics and autopoiesis and its applications. He has published the only comprehensive study of autopoiesis, Self‐Producing Systems: Implications and Applications of Autopoiesis, and has also edited Information Systems: An Emerging Discipline? (with Prof. Frank Stowell), Social Theory and Philosophy for Information Systems (with Prof. Leslie Willcocks), Multimethodology: The Theory and Practice of Combining Management Science Methodologies (with Tony Gill), and Rational Analysis for a Problematic World (with Prof. Jonathan Rosenhead). His latest monograph is Realizing Systems Thinking: Knowledge and Action in Management Science. He has published widely in journals including Information Systems Research, Information Systems Journal, JORS, Information and Organization, and The Sociological Review. He is an academician of the Academy of the Social Sciences. He joined the Editorial Board of MIS Quarterly in 2010.

Nathalie Mitev is a senior lecturer at the London School of Economics, held previous positions at Salford University and City University, and has been teaching information systems (IS) for the last twenty years. She holds several French postgraduate degrees, an M.B.A. and a Ph.D. Her research interests focus on IS and organizational change, and she has researched IS in the travel, health, small business, and construction industries. She has applied theories from the sociology of technology to analysing IS failures.

Sue Newell is the Cammarata Professor of Management, Bentley University, USA, and a part‐time Professor of Information Management at Warwick University, UK. She has a B.Sc. and Ph.D. from Cardiff University, UK. Sue's research focuses on understanding the relationships between innovation, knowledge, and organizational networking (ikon), primarily from an organizational theory perspective. She was one of the (p. xvii) founding members of ikon, a research centre based at Warwick University. Her research emphasizes a critical, practice‐based understanding of the social aspects of innovation, change, knowledge management, and inter‐firm networked relations. Sue has published over eighty‐five journal articles in the areas of organization studies, management, and information systems, as well as numerous books and book chapters. Administratively, Sue is the Director of the Ph.D. at Bentley and led the effort to design, develop, and implement two new Ph.D.s, one in Business and one in Accountancy. In terms of teaching Sue has taught at all levels—undergraduate, graduate, post‐graduate, and executive—and focuses on designing innovative courses that emphasize the practical relevance of solid theoretical foundations.

Amy Ray currently serves as Trustee Chair in the Information Process and Management Department at Bentley University. Dr. Ray teaches, consults, and conducts research in information security, with special interests in interorganizational systems and processes, particularly in healthcare. Dr. Ray has worked extensively with leaders in the healthcare and consumer packaged goods industries and has taught a variety of information security courses in executive and university education programmes. She has received numerous grants, including grants from Symantec and NSF to complete security and other practice‐oriented research. Her research appears in numerous scholarly MIS journals including the Journal of Management Information Systems, Information and Management, the Journal of Information Systems, and the Journal of Strategic Information Systems as well as several scholarly accounting journals.

Blaize Horner Reich worked for many years in the IT industry as a practitioner, project manager, and consultant before developing an academic career. She is currently a board member for several academic journals and a corporate director. Dr. Reich has been published in many journals, including MIS Quarterly, Journal of Information Technology, Journal of Management Information Systems, and the Journal of Strategic Information Systems. Her current IT project research focuses on knowledge management and modelling performance. Her IT governance work focuses on managing risk and attaining business‐IT alignment.

Simon Rogerson is Professor and Director of the Centre for Computing and Social Responsibility at De Montfort University. He researches into the ethical issues of new technologies. He is Europe's first Professor in Computer Ethics. He received the 2000 IFIP Namur Award and 2005 was awarded the SIGCAS Making‐a‐Difference Award by the ACM. He conceived and co‐directs the ETHICOMP conference series. He is Chair of Council and VP of IMIS and a member of the Ethics Strategic Panel of BCS.

Gabriele Piccoli is Professor of Information Systems in the Management of Technology and Strategy department at the Grenoble École de Management. Prior to moving to Grenoble, Prof. Piccoli was Associate Professor of Information Systems at Cornell University (USA) and subsequently Associate Professor of Applied Economics at the (p. xviii) University of Sassari. Prof. Piccoli began his career as an Assistant Professor at Cornell in 2000, receiving indefinite tenure at the School of Hotel Administration and Hospitality Management upon his promotion to Associate Professor in 2006. Prof. Piccoli is the author of the book Information Systems for Managers: Text and Cases, published by John Wiley & Sons. His recent research interests span strategic information systems and the use of information systems to enable customer service. This work has appeared in leading Information Systems and applied journals, including MIS Quarterly, Decision Sciences Journal, Communications of the ACM, Harvard Business Review, and MIS Quarterly Executive.

Leyland F. Pitt is Professor of Marketing, Segal Graduate School of Business, Simon Fraser University, Vancouver, Canada, and is Senior Research Fellow of the Leeds University Business School in the United Kingdom. He has also taught on executive and M.B.A. programmes at major international business schools such as the University of Chicago, Columbia University, and London Business School. His work has been accepted for publication by such journals as Information Systems Research, Journal of the Academy of Marketing Science, Sloan Management Review, California Management Review, Communications of the ACM, and MIS Quarterly (for which he also served as Associate Editor).

Dr Carsten Sørensen lectures on Information Systems and Innovation in the Department of Management at the London School of Economics and Political Science, United Kingdom. He studies how ICT shapes and is shaped by emerging working practices and organizational forms and has, since 2001, studied enterprise mobility (〈〉). Carsten has since 1990 worked on and managed a range of large EU, Swedish, and UK research projects. He has published broadly within Information Systems and is Senior Editor for the Information Systems Journal. Carsten is actively engaged with executive education and has consulted for a range of organizations. He can be reached at 〈〉.

Bernd Carsten Stahl is Professor of Critical Research in Technology in the Centre for Computing and Social Responsibility at De Montfort University, Leicester, UK. His interests cover philosophical issues arising from the intersections of business, technology, and information. This includes the ethics of computing and critical approaches to information systems.

Jacky Swan is Professor in Organizational Behaviour at Warwick Business School, University of Warwick, Associate Dean (Ph.D. Programme) and Director of the Innovation Knowledge and Organizational Networks (IKON) research centre. Her research interests are in linking innovation and networking to processes of managing knowledge across different industry sectors and national contexts. Of late she has been Principal Investigator on research projects looking at the translation of knowledge into (p. xix) medical practice via clinical trials and commissioning decisions. She is co‐author of Managing Knowledge Work and Innovation (Palgrave, 2009).

Eileen M. Trauth is Professor of Information Sciences & Technology at the Pennsylvania State University. She has affiliate professorships in Women's Studies, Labor Studies & Employee Relations, International Affairs, and Management & Organization. Dr. Trauth's research is concerned with societal, cultural, and organizational influences on information technology and the information technology professions with a special focus on the role of diversity and social inclusion. She has published nine books and over 150 scholarly papers on her work on gender and social inclusion, the information economy, qualitative research methods, critical theory, global informatics, information policy, information management, telecommunications policy, and information systems skills.

Mike Wade is Associate Professor of Management Information Systems at the Schulich School of Business, York University, Toronto, where he also holds the position of Academic Director of the Kellogg‐Schulich Executive M.B.A. Programme. He received a Ph.D. from the Ivey Business School at the University of Western Ontario. Professor Wade has worked extensively with public and private sector organizations to further an understanding of the strategic use of information systems for sustainable competitive advantage. He has lived and worked in seven countries across four continents and consulted for top international organizations including Cisco Systems, Microsoft, and IBM. His research has appeared in journals such as MIS Quarterly, Strategic Management Journal, and the Communications of the ACM. He is Senior Editor at the Journal of the AIS and Associate Editor at ISR. Professor Wade has co‐authored four books in the areas of Information Systems, eCommerce, and Management Theory.

Erica Wagner is an associate professor in the Department of Management at Portland State University's School of Business. She earned her Ph.D. from the London School of Economics and has an undergraduate degree in accounting. She has previously taught at Cornell University and the London School of Economics. Her research interests focus on the ways software is ‘made to work’ within different organizational contexts, with particular emphasis on how work practices are designed into artefacts, standard processes, and methods of accounting. Her research has been published in a variety of outlets including The Journal of the Association for Information Systems, Information and Organization, Communications of the ACM, and the Journal of Strategic Information Systems. Dr Wagner's paper entitled ‘The Creation of “Best practice” Software: Myth, Reality and Ethics’, was awarded ‘Best Research Paper 2006’ by leading scholars in her field. In addition, she was one of four faculty members across Cornell University to receive a three‐year grant from the National Science Foundation's (NSF) Digital Government project (2005) on Natural Language Processing Support for eRulemaking. While at Cornell University she also won two awards related to her (p. xx) teaching: The Merrill Presidential Scholar award for Outstanding Educator and the Faculty Innovation in Teaching Grant.

Geoff Walsham is Professor of Management Studies (Information Systems) at Judge Business School, University of Cambridge. In addition to Cambridge, he has held academic posts at the University of Lancaster in the UK where he was Professor of Information Management, the University of Nairobi in Kenya, and Mindanao State University in the Philippines. His teaching and research is focused on the question: are we making a better world with information and communication technologies? He was one the early pioneers of interpretive approaches to research on information systems.

Richard Watson is the J. Rex Fuqua Distinguished Chair for Internet Strategy in the Terry College of Business at the University of Georgia. He has published nearly 150 journal articles and given invited presentations in more than thirty countries. His current research focuses on Energy Informatics. He is a consulting editor for John Wiley & Sons, a former President of AIS, a visiting professor at the University of Agder in Norway, and co‐leads the Global Text Project.

Cynthia Clark Williams is the Director of the Harold S. Geneen Institute of Corporate Governance at Bentley University and an assistant professor of management. She holds a Ph.D. from the honours programme at Boston University and an M.A. from Northwestern University. Her research interests are primarily in the areas of ethics, corporate disclosures, and governance. Her research has been published in MIS Quarterly, Business Ethics Quarterly, Business & Society, and the Case Research Journal to name a few. She teaches courses in strategy and social issues in management.

Leslie Willcocks is Professor of Technology Work and Globalization at the London School of Economics and Political Science, head of the Information Systems and Innovation group, and director of The Outsourcing Unit there. He is known for his work on global sourcing, information management, IT evaluation, e‐business, organizational transformation, as well as for his practitioner contributions to many corporations and government agencies. He holds visiting chairs at Erasmus, Melbourne, and Sydney universities and is Associate Fellow at Templeton, University of Oxford. He has been Editor‐in‐Chief of the Journal of Information Technology for the last twenty years, and is Joint Series Editor, with Mary C. Lacity, of the Palgrave book series Technology Work and Globalization. He has co‐authored thirty‐one books, including most recently Major Currents in Information Systems (Sage, 2008, with Allen Lee), and Global Sourcing of Business and IT Services (Palgrave, 2006, with Mary C. Lacity). He has published over 180 refereed papers in journals such as Harvard Business Review,Sloan Management Review, MIS Quarterly, MISQ Executive, Journal of Management Studies,Communications of the ACM, and Journal of Strategic Information Systems.