Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 04 December 2020

Abstract and Keywords

This article presents the seminal work on systems thinking and soft systems methodology (SSM), which has greatly influenced the development of the information system (IS) field. It examines basic systems ideas and what it means to do ‘systems thinking’ and marks a distinction between ‘hard’ and ‘soft’ systems thinking, both of which are relevant in the creation of an information system in a real-life situation. This is done through an account of the development of the approach, which led to recognition of the ‘hard/soft’ distinction between these two linked, but different ways of using systems ideas, namely SSM. It shows how these ideas are relevant to the IS field. Finally it summarizes the implications of these ideas for illuminating and making sense of the field of IS as a whole.

Keywords: systems thinking, soft systems methodology, information system, systems ideas, hard system

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.