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date: 26 January 2020

Abstract and Keywords

This article focuses on the topic of managing knowledge work. It introduces the core concepts of knowledge, organizational knowledge, knowledge management, and — importantly — innovation. It draws on theory developed in the organizational behaviour and strategy literatures and shows how these concepts have been — and can be — applied to the world of information systems through knowledge management systems. It then provides a brief overview and critique of different approaches to managing knowledge work, and looks at the way the ideas in the ‘field’ have developed and the implications of these approaches for the development of management information system (MIS). It presents three broad approaches — termed here as structuralist, process, and practice — that have been developed in organizational theory and strategy and which help inform our understanding of what it is that firms are trying to do when they claim to be managing knowledge.

Keywords: managing knowledge work, innovation, organizational behaviour, structuralist, organizational knowledge

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