Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 12 May 2021

Abstract and Keywords

This article focuses on the topic of managing knowledge work. It introduces the core concepts of knowledge, organizational knowledge, knowledge management, and — importantly — innovation. It draws on theory developed in the organizational behaviour and strategy literatures and shows how these concepts have been — and can be — applied to the world of information systems through knowledge management systems. It then provides a brief overview and critique of different approaches to managing knowledge work, and looks at the way the ideas in the ‘field’ have developed and the implications of these approaches for the development of management information system (MIS). It presents three broad approaches — termed here as structuralist, process, and practice — that have been developed in organizational theory and strategy and which help inform our understanding of what it is that firms are trying to do when they claim to be managing knowledge.

Keywords: managing knowledge work, innovation, organizational behaviour, structuralist, organizational knowledge

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.