Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 09 May 2021

Abstract and Keywords

The increasing complexity associated with management information system (MIS) in this day and age is reflected in the subject matter: outsourcing. This article aims to extract the insights academics identified for information technology outsourcing (ITO) practice. It provides an overview of the many contributions that MIS research has made to practice. It examines ITO strategies and how IT outsourcing strategies either affect or are affected by firm strategies and firm performance. Researchers have addressed various questions that deal with the strategic intent behind IT outsourcing decisions and its strategic effects. It addresses various aspects of IT outsourcing, namely: determinants of IT outsourcing, IT outsourcing strategy, determinants of ITO success, client capabilities, relationship management, global IT workforce issues, and the future of global sourcing. There remain five persistent prickly issues that continue to plague ITO practice that still need our attention.

Keywords: management information system, outsourcing, strategies, relationship management, global IT

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.