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date: 12 May 2021

Abstract and Keywords

This article turns our attention to enterprise systems (ES). It shows that this competitiveness can be gained through enabling leaner production as a result of streamlining work flow with a view to increase productivity, reducing costs, and improving decision quality and resource control. It notes that this perceived ability to streamline and integrate business operations lead to enterprise systems becoming the most popular business software of the twentieth century. This article sees an ES in terms of an iterative experience life cycle where phases of configuration/customization and implementation/use will alternate cyclically, gradually helping to exploit the functionality of the software. The practical implications of rethinking analysis are discussed. The findings indicate that customization to a system is sometimes necessary to achieving a working information system.

Keywords: enterprise systems, streamline, life cycle, implications, customization

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