- List of Contributors
- Historical Reflections on the Practice of Information Management and Implications for the Field of MIS
- Tracing the History of the Information Systems Field
- The Truth, the Whole Truth, and Nothing but the Truth: High‐Quality Research in Information Systems
- Systems Thinking and Soft Systems Methodology
- Structuration Theory
- Institutional Theory of Information Technology
- ‘Everything is Dangerous’: Rethinking Michel Foucault and the Social Study of ICT
- Critical Social Information Systems Research
- Hermeneutics and Meaning‐Making in Information Systems
- Phenomenology, Screens, and <i>Screenness</i>: Returning to the World Itself
- Post‐structuralism, Social Shaping of Technology, and Actor‐Network Theory: What Can They Bring to IS Research?
- Further Developments in Information Systems Strategizing: Unpacking the Concept
- Rethinking Business–IT Alignment
- IT‐Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review, Synthesis, and an Extension of the Literature
- Changing the Story Surrounding Enterprise Systems to Improve our Understanding of What Makes ERP Work in Organizations
- A Multi‐theoretic Approach to IT Governance: The Need for Commitment as well as Alignment
- Rethinking Information Systems Security
- Mobile IT
- A Review of the IT Outsourcing Literature: Insights for Practice
- Managing Knowledge Work
- Rethinking Gender and MIS for the Twenty‐First Century
- Green Digits: Towards an Ecology of IT Thinking
- Ethics and ICT
- IT, Globalization, and Human Development: A Personal View
- Discourses on Innovation and Development in Information Systems in Developing Countries Research
- From Instrumentality to Emergence in Information Systems
Abstract and Keywords
This article turns our attention to enterprise systems (ES). It shows that this competitiveness can be gained through enabling leaner production as a result of streamlining work flow with a view to increase productivity, reducing costs, and improving decision quality and resource control. It notes that this perceived ability to streamline and integrate business operations lead to enterprise systems becoming the most popular business software of the twentieth century. This article sees an ES in terms of an iterative experience life cycle where phases of configuration/customization and implementation/use will alternate cyclically, gradually helping to exploit the functionality of the software. The practical implications of rethinking analysis are discussed. The findings indicate that customization to a system is sometimes necessary to achieving a working information system.
Erica Wagner is an associate professor in the Department of Management at Portland State University's School of Business. She earned her Ph.D. from the London School of Economics and has an undergraduate degree in accounting. She has previously taught at Cornell University and the London School of Economics. Her research interests focus on the ways software is ‘made to work’ within different organizational contexts, with particular emphasis on how work practices are designed into artefacts, standard processes, and methods of accounting. Her research has been published in a variety of outlets including The Journal of the Association for Information Systems, Information and Organization, Communications of the ACM, and the Journal of Strategic Information Systems. Dr Wagner's paper entitled ‘The Creation of “Best practice” Software: Myth, Reality and Ethics’, was awarded ‘Best Research Paper 2006’ by leading scholars in her field. In addition, she was one of four faculty members across Cornell University to receive a three‐year grant from the National Science Foundation's (NSF) Digital Government project (2005) on Natural Language Processing Support for eRulemaking. While at Cornell University she also won two awards related to her teaching: The Merrill Presidential Scholar award for Outstanding Educator and the Faculty Innovation in Teaching Grant.
Sue Newell is the Cammarata Professor of Management, Bentley University, USA, and a part-time Professor of Information Management at Warwick University, UK. She has a B.Sc. and Ph.D. from Cardiff University, UK. Sue's research focuses on understanding the relationships between innovation, knowledge, and organizational networking (ikon), primarily from an organizational theory perspective. She was one of the founding members of ikon, a research centre based at Warwick University. Her research emphasizes a critical, practice-based understanding of the social aspects of innovation, change, knowledge management, and inter-firm networked relations. Sue has published over eighty-five journal articles in the areas of organization studies, management, and information systems, as well as numerous books and book chapters. Administratively, Sue is the Director of the Ph.D. at Bentley and led the effort to design, develop, and implement two new Ph.D.s, one in Business and one in Accountancy. In terms of teaching Sue has taught at all levels--undergraduate, graduate, post-graduate, and executive--and focuses on designing innovative courses that emphasize the practical of solid theoretical foundations.
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