- List of Figures
- List of Tables
- List of Contributors
- List of Abbreviations
- The challenges of ICTs
- The ICT paradigm
- Markets and policies in new knowledge economies
- Globalization of the ICT labour force
- Productivity and ICTs: A review of the evidence
- Economic policy analysis and the internet: Coming to terms with a telecommunications anomaly
- Internet diffusion and the geography of the digital divide in the United States
- The economics of ICTs: Building blocks and implications
- On confronting some common myths of is strategy discourse
- Information technology sourcing: Fifteen years of learning
- ICT, organizations, and networks
- Information technology and the dynamics of organizational change
- Making sense of ICT, new media, and ethics
- Electronic networks, power, and democracy
- E‐democracy: The history and future of an idea
- Communicative entitlements and democracy: The future of the digital divide debate
- Governance and state organization in the digital era
- Privacy protection and ICT: Issues, instruments, and concepts
- Surveillance, power, and everyday life
- New media literacies: At the intersection of technical, cultural, and discursive knowledges
- Youthful experts? A critical appraisal of children's emerging internet literacy
- The interrelations between online and offline: Questions, issues, and implications
- ICTs and political movements
- ICTs and communities in the twentyfirst century: Challenges and perspectives
- ICTs and inequality: Net gains for women?
Abstract and Keywords
The information technology outsourcing (ITO) and business process outsourcing (BPO) services markets, together with more recent offshore variants, have been dynamically expanding revenues, capabilities, and associated rhetoric, in equal measure, for over a decade. Outsourcing makes up a substantial and rapidly rising part of expenditure across corporations and government agencies alike. According to one estimate, ITO global revenues exceeded $US200 bn per year at the end of 2005. For many organizations, outsourcing is well above the parapet in sheer expenditure terms. However, much of this increase has been happening incrementally, as a response to immediate market conditions and specific opportunities to cut costs, rather than through long-term strategic thinking. Moreover, despite the accumulated experience, learning has been painfully slow; there has been mixed success, and much conflicting advice.
Leslie P. Willcocks is Professor of Technology, Work and Globalization at the Information Systems Group, Department of Management, London School of Economics and Political Science.
Mary C. Lacity is Professor of Information Systems and an International Business Fellow at the University of Missouri‐St Louis. Her current research focuses on global outsourcing of business and IT services. She was the recipient of the 2008 Gateway to Innovation Award sponsored by the IT Coalition and Society for Information Management and the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates. She has published twelve books, most recently China's Emerging Outsourcing Capabilities (Palgrave, 2010, co‐editors Leslie Willcocks and Yingqin Zheng) and Information Systems Outsourcing: Theory and Practice (Palgrave, 2009; coauthor: Leslie P. Willcocks). She is Senior Editor of the Journal of Information Technology, Co‐editor of the Palgrave Series: Work, Technology, and Globalization, and on the editorial boards for MIS Quarterly Executive, Journal of Strategic Information Systems, Strategic Outsourcing: An International Journal, and Journal of the Association for Information Systems (JAIS).
Sara Cullen is a Ph.D. student at the Department of Information Systems, University of Melbourne.
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