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date: 17 October 2019

(p. 626) Index

(p. 626) Index

Abbott, A. 329, 330, 334, 404, 407, 410, 412, 417, 430
Abbott, B. 289
Abbott, J. 535
Abel, J. 258
Abell, A. 248
Abo, T. 567, 609, 618
Abraham, K. 434, 435
Abrahamson, E. 186, 192, 407
Abrahamson, M. 379
absenteeism 61, 306, 311, 314
accountancy 407
Acemoglu, D. 96, 101
Acker, J. 78, 85
Ackers, P. 153
Ackroyd, S. 1–14, 172, 234, 250, 449–61, 609
on flexible firm 36, 471, 472, 473, 474
on resistance 172, 295, 305–26, 494
added value approach 360
Adib, A.S. 367
Adler, P. 191, 232, 342, 492, 567, 609, 618
on bureaucracy 486, 488, 500, 502
on knowledge management 170, 247, 488
on NUMMI 150, 179
on technology 118, 119
administrative principle 329, 330, 332, 336
Adorno, T.W. 312
aesthetic labor 358
Affiliated Computer Services 596
affirmative action 66, 77
agency work 44
Aglietta, M. 478
Aharoni, Y. 410, 412
Ahlstrand, B. 268
Ailon-Souday, G. 11, 12, 167, 169, 195, 200–19, 332, 457
Akehurst, G. 498
Akerlof, G.A. 57
Albanese, M. 146
Albert, M. 607
Alexander, E.R. 450
Alic, J. 360, 364, 370
alienation 212
Allen, T.J. 380, 392
Allison, G. 538
Almer, E.D. 60
Alos, R. 544
Altman, I. 141
Alvarez, J.L. 179
Alvesson, M. 10, 11, 215, 419, 453
on knowledge management 246, 247, 409
post-bureaucracy 451, 452, 474, 485–507
Amann, K. 388
Amin, A. 477, 524
Amis, J. 416
Amnesty International 297
Ancona, D.G. 141
Ancori, B. 518
Anderson, P. 523
Anderson, S. 455, 559
Andon system 351, 352
Andrews, F.M. 379, 380
Anner, M. 297
Ansoff, H. 222
anti-discrimination policies 12, 23, 85
anti-globalization movement 297, 299, 321, 559
antisocial behavior 306, 313
Antley, M.A. 384
Antley, R.M. 384
Appadurai, A. 412
Appelbaum, E. 19, 21, 22, 23, 28, 36, 43, 52–73, 169, 291, 360, 435
on families 13, 52–73
on HPWS 146, 147, 148, 154, 224, 293, 473
Applegate, L. 487, 490, 491
Appleyard, M.M. 146
apprenticeship systems 100, 101–2, 110, 112
Aragon-Sanchez, A. 230
Araki, T. 67
Archibugi, D. 595
Argote, L. 143
Argyris, C. 226, 486
Arias, M.E. 193
Armstrong, P. 83, 165, 166, 472, 495
Aronowitz, S. 210, 212
Arthur, J.B. 146, 230, 268
(p. 627) Arthur, M. 37, 210, 425
Aryee, S. 60
Arzbacher, S. 369
Asch, S. 312
Ashcroft, K.L. 502
Aspray, W. 384
Atkinson, J. 21, 34, 469, 470, 472
Attewell, P. 383, 389
Aucoin, P. 537
Auer, P. 34
Auerbach, J.D. 60
Australia 54, 66, 497, 533, 536
CAD/CAM systems 122–3
employment systems 270, 272, 273
technology 131–2
work–life policies 60, 66, 68
Austria 54, 476, 542
authority 497
of associations 101
and occupations 330–1
auto industry 150–1, 232–3, 272, 273
unions 438–9
automation 119
Autor, D.H. 434, 435
Babson, S. 151, 266, 339, 343, 352
Baccaro, L. 277
Bach, S. 531, 534, 539, 540, 541, 543, 545, 546
Backes-Gellner, U. 97, 102
Bacon, N. 153, 234
Badham, R. 11, 21, 26, 27, 28, 115–37, 141
Bailey, D. 142, 146, 147, 391
Bailey, T. 21, 22, 52–73
Baily, M.N. 515
Bailyn, L. 57, 62, 66, 380, 381
Bain, P. 294, 319, 361, 369, 473, 492
Baird, L. 227
Baker, G. 429, 437
Baldamus, W. 311
Bamforth, K. 467
bankruptcy 579
Barber, A.E. 62
Barbera, K. 62
Barker, J. 28, 151, 152, 233, 342, 348, 501
Barker, K. 212, 213
Barley, S.R. 12, 20, 116, 126, 167, 170, 192, 194, 214, 441
CT scanner study 124–5, 128
on managerial ideology 200–1, 204, 207, 214
on technical work 117, 119, 120, 126, 333, 334, 376–403
Barney, J. 222, 225, 228
Barocci, T. 227
Baron, J. 77, 85, 227, 429, 430, 439
Baron, R.A. 313
Bartlett, C. 412, 415, 564, 565
Bartlett, W. 539
Baru, S. 439
Batt, R. 43, 84, 138–61, 542
division of labor 138–61, 332
flexible firms 36, 85, 291
HR management 224, 234
service industry 84, 357, 361, 362
study of organizations 1–14, 19–30
Baugh, R. 353
Baum, J.A.C. 9
Baxter, J. 82
Beaudoin, V. 255
Bechky, B.A. 388, 391
Beck, J.P. 383
Beck, U. 6, 357
Becker, B. 230
Becker, G.S. 96, 97, 100, 101
Bedaux 308
Beduwe, C. 110
Beechler, S.L. 568
Beer, M. 223
Beers, M. 246
Behrend, H. 311
Beinecke, R. 59, 60
Belanger, J. 571
Belgium 54, 295, 296
Bell, D. 376
Bell, E. 78
Belous, R.S. 208, 212
Benders, J. 126, 467
Benetton 496
Bennett, D. 126
Bennett, R.J. 99, 313
Bennis, W. 486
Berg, P. 21, 22, 52–73
Berger, D.R. 436
Berger, L.A. 436
Berggren, C. 141, 148, 467
Berlant, J. 329
Bernhardt, A. 360, 370
Bernstein, J. 83
Bessant, J. 471
Besser, T. 343
Best, M. 595
Bethlehem Steel 585, 591
Bettio, F 46
Beynon, H. 117, 169, 314
Biddle, J. 381
Bielby, W.T. 77, 429
Bies, R.J. 313
Biggart, N.W. 178
Bijker, W.W. 27, 128
(p. 628) Bikoi, T. 338
Bircham, E. 297, 299
Bird, A. 568
Birkinshaw, J. 565
Black, S.E. 84
Blackler, F. 247
Blaschke, S. 542, 603, 604, 608
Blau, F. 81, 88, 287
Blau, J. 406
Blau, P.M. 378, 485
Blauner, R. 117, 123
Bluhm, K. 568
Blyton, P. 234
Boal, K.B. 417
Boeing 585
Bohl, D.L. 204
Boisot, M. 242
Boix, C. 298
Bolton, S. 493
Bond, J.T. 56
Bordogna, L. 541, 547
Borys, B. 118, 502
Bosch, G. 35, 62, 63, 276
Boston, M.J. 541, 547
Boukaert, G. 531, 532, 535, 536, 547
Bourgeois, D. 501
Bourke, J. 57, 60, 66
Boushey, H. 83
Boxall, P. 38, 221, 222, 223, 225, 226, 227, 229, 230
Boyer, R. 33, 98, 478, 607, 618
Boyne, G.A. 539
Bradley, L. 497
Brannen, J. 59, 60
Braverman, H. 149, 150, 180, 181, 314, 330, 340, 381, 383, 407, 466, 606, 614
Bresman, H. 568
Bresnahan, T.F. 146
Brewster, C. 469
Bridges, W. 78, 207, 213
Brinton, M. 78
Brock, D. 406, 407, 411, 412, 413, 414, 415, 417
Bronfenbrenner, K. 365
Brown, C. 146
Brown, G. 306
Brown, J. 226
Brown, J.L. 408
Brown, J.S. 250, 251, 393
Brown, P. 99, 105, 106
Brown, S. 416, 417
Browne, I. 83
Bruck, C. 587
Brunhes, B. 35
Brusco, S. 37
Brynjolfsson, E. 146, 208, 210
Bryson, A. 290, 291, 292
Bucciarelli, L.L. 121, 388
Buchanan, D. 148
Buchanan, R. 359
Bucher, R. 380, 406
Buchtemann, C.F. 99
Buckley, P.J. 555
Burawoy, M. 28, 29, 149, 151, 314, 340, 341
Burchell, B. 33, 36, 45, 169
Burcher, P. 471
bureaucracy 485–502
contingency theory 486
innovation 486
open systems theory 486
post-bureaucracy 487–8
professionals in 378–80
psychological dysfunctions of 486
public services 532
Bureth, A. 518
Burnham, P. 172, 535, 618
burnout 368
Burns, T. 119, 467, 486
Burrell, G. 315, 316, 317, 468, 490
Burris, B.H. 86
Burroni, L. 525
Burt, R.S. 392, 520
Burton, D. 11, 12, 335, 336, 425–45, 494
Burton, F. 568
Burton, M.D. 439
Byrne, J. 204, 594
Cain, P.J. 556
Cain, P.S. 389
Caldwell, D.F. 141
Calhoun, D. 380
call centers 139, 147, 168, 234, 333
control of 473
employee resistance 319
job satisfaction 367
service workers 361, 362
tacit knowledge 244
work rules 492
Callaghan, G. 168, 170, 365, 497
Callaghan, J. 255
Callon, M. 129
camaraderie 366
Camerman, F. 455, 559
Cameron, K. 203, 208, 417
Campagna, A. 59
Campbell, N. 568
Campion, M.A. 141
Canada 19, 541, 547
(p. 629) Cancian, M. 81
Cannon-Bowers, J.A. 142
Cantwell, J. 595
capital markets 169
capitalism 478–9
de-skilling 614
globalization protests 297, 299, 321, 559
public policy differences 64
varieties of 607–8, 614
Cappelli, P. 208, 209, 213, 214, 433, 437, 470
job security 38, 39, 81, 169
market rationalism 208, 210, 211, 212
work groups 20, 36
Carberra, A. 249
Carberra, E. 249
Carchedi, G. 385
Cardon, D. 255
careers 37, 68, 335, 425, 430
and employer policy 33
and hierarchies 490
and internal labor markets 335–6
and market rationalism 207, 209
and network firms 37, 38
caregivers, family 41, 42, 43, 46, 47
replacement policies 59, 61
Carlson, V. 79
Carlsson, B. 464
Carr-Sanders, A.M. 380
Carre, F.J. 212, 214
Casey, B. 469
Casey, C. 118, 315, 319
Castells, M. 36, 37, 107, 450, 513, 525, 526
Castles, S. 29, 43
Cavanagh, J. 455, 559
Cazes, S. 34
cellular manufacturing 139, 471–2
Cerny, P.G. 608, 618
Chambers-Cook, K. 61
Champy, J. 202, 204, 205, 267
Chandler, A. 165, 580, 581, 582, 583, 584, 597
Chandler, T. 545
Charles, M. 76, 78, 87
Charlton, J. 297, 299
Charlwood, A. 293
Cheney, G. 151
Chiezza, V. 256
Child, J. 222, 412, 486, 568, 610
childcare 42, 59, 61, 88
on-site 59, 61, 62
subsidized 54, 55, 65, 66
Children's Defense Fund 65
China 557
Christensen, K. 60, 209, 212, 213
Christopher, K. 76
Chrysler Corporation 585, 591, 592
Cisco Systems 596
civil service reform 542, 543
Clark, D. 547
Clark, J. 115, 117
Clark, P. 286, 611
Clark, T. 407, 411
Clarke, J. 493, 532, 535, 547
Clarke, T. 536
class inequality 80, 86, 85, 90
class theories, new 385–6
Clawson, D. 339
Clegg, C. 128
Clegg, H. 309
Clegg, S. 8, 487, 490
Clement, W. 83, 87
Coates, D. 607
Cockburn, C. 85, 86, 121, 124, 316
Cohen, S. 141, 142, 392
Cohendet, P. 518
Cole, G.D.H. 308
Cole, R.E. 179, 182, 185, 186, 188, 189, 193, 194, 267
collective bargaining 263, 265, 309
concessions 265–6
coverage 283–4
Colling, T. 35, 539, 541, 544, 546, 547
Collins, J. 313
Collins, O. 310
Collinson, D. 13, 78, 124, 172, 305–26
Collinson, M. 316
Collis, D.J. 229
Colquitt, J. 61
Columbia studies 386–8
Colville, I.D. 8
Colvin, F.H. 181
commodity chains 516–17
Commons, J. 309
competitiveness and skills 104–11
computer programming 384–5
computer-aided design 117, 119, 122–3
computer-aided production planning 122
computer-integrated manufacturing 122
Conk, M.A. 389
Considine, M. 497, 501
consultancy firms 247–8, 249
consumerism 459
Conti, R. 473
contingency theory see bureaucracy
contingent work 12, 21–2, 212–14, 215
disadvantages 212–13
pay 273
Continuous Improvement 188, 195, 342, 343
continuous process technologies 117, 118
(p. 630) contract workers 342, 434–5
contracts, employment 31, 32, 33, 46
diversity of 44
and market rationalism 206
psychological 38, 235, 236
temporary 35
control 152, 233, 565
by empowerment 207
and counterculture 317
teamwork as 28, 150, 151–2, 153, 170, 233
convergence 178, 267
divergence debate 178–9
Converse, S.A. 142
Conway, N. 235
Cook, C.R. 492
Cooke, P. 513
Cooley, M. 118, 119, 123, 384
Coombs, R. 249
Cooper, D. 342, 408, 410, 414, 416, 417, 419
Corbett, J.M. 122
Corby, S. 543, 544
Cordery, J. 140, 142
core competencies 226
core/periphery employment 34, 35, 36, 469
Couchman, P. 131, 141
Courpasson, D. 501
Covaleski, M. 498
Cowan, R. 518
craft work 252, 253
de-skilling 118
Crane, D. 392
Crawford, S. 386, 387
Crawford, T.H. 129
Cressey, P. 5, 314
Crompton, R. 40, 382
Crook, S. 487
Crooker, K.J. 60, 62
Crosby, P. 189
Cross, M. 470
Crouch, C. 12, 25, 26, 32, 277, 510, 524, 525, 604, 615
training 12, 25, 26, 32, 95–114
Crouter, A.C. 57
Crozier, M. 427
CT scanner introduction 120, 124–5, 128
Cully, M. 20, 139, 230, 284, 469, 472, 542, 545
cultural industries 7, 8
cultural turn 7
culture, organizational 38, 393–4, 490
as control 565
Japanese-Style Management 342
masculinity of 85
NASA 393–4
replacing structure 498
Cunningham, R. 86
Cunnison, S. 310
customers
and market rationalism 205, 214
service representatives 361
and service workers 358, 368
supplier relations 514
cynicism, employee 13, 172, 318–20
Czarniawska, B. 7
Daday, G.K. 86
Dalton, D.R. 60
Dalton, H. 310
Dalton, M. 310
Damarin, A. 390
Danford, A. 148
Daniel, W. 470
Darbishire, O. 172, 268, 271, 272, 273, 604
Darr, A. 391
Dass, P. 58
D'Aunno, T. 412
Davenport, T. 202, 246, 248, 250, 488
David, P.A. 518
David, R. 190, 194
Davidow, W.H. 203, 205
Davies, J. 285, 295
Dawe, A. 127
Dawson, P. 115, 126
De Grauwe, P. 455, 559
De Haan, J. 126
De Vroom, B. 41
De Wit, D. 249
de-professionalization 384–5
de-skilling 118, 119, 150, 466
agents of 381–3
CAD/CAM systems 123
contingent workers 212
numerical control 122
Deakin, S. 45
Deal, T.E. 318
decision making involvement 230, 291, 292–3
Dedoussis, V. 619
Deery, S. 368
Deitch, C. 63
Delaney, J. 148
Delaney, L. 86
Delbridge, R. 150, 342, 352, 473, 478, 568, 611, 619
division of labor 149, 232, 348, 349, 353
HR management 147, 154, 224
Delery, J. 227, 229
Della Rocca, G. 531, 539, 540, 541, 543, 547
Dell'Arigna, C. 541, 547
(p. 631) DeMarr, B. 58
Deming, W.E. 184, 189, 194, 342
Den Dulk, L. 55, 56, 57, 64, 65, 68
Denmark 295, 510, 542
Derber, C. 384
deregulation 79–80
Despres, C. 170
Detzel, P. 41
Devanna, M.A. 223
Dewar, D. 185
Diaz, D.R. 83
Dicken, P. 296, 299, 562, 618
Dickson, M.W. 142
Dickson, W. 305
DiFazio, W. 210, 212
DiMaggio, P. 58, 228, 412, 413, 430, 616
DiNardo, J. 84
DiPrete, D. 429
Disney, R. 43
Disneyland 319
dissent 305, 306, 320
Ditton, J. 306, 311
divergence theories 178
Djelic, M.-L. 556
Dobbin, F. 178
Dodd, N. 610
Doellgast, V. 21, 27, 84, 85, 138–61, 332
Doeringer, P.B. 33, 145, 426, 427, 428, 429
Dohse, K. 141, 618
domestic work 26, 76
Donaghey, J. 276
Donaldson, L. 118, 119, 165, 449, 450, 468
Donnellon, A. 451
Donovan, A. 377
Dorado, S. 413
Dore, R. 178, 266, 267, 566, 598, 608
Doremus, P.N. 555
Dosi, G. 604
Doty, D. 229
Dougherty, D. 392
Downey, G.L. 377
downsizing 12, 34, 38, 147, 169, 579, 580, 597
and market rationalism 208, 209
and middle management 210–11
and older workers 41
Doz, Y. 564
Drago, R. 57, 66, 187
Dresser, L. 360, 370
Drucker 488
Du Gay, P. 502, 532
Du Pont 585, 591
Dubin, R. 3, 5
Due Billing, Y. 502
Duguid, P. 226, 393
Duguid, S. 250, 251
Dundon, T. 245
Dunford, R. 248
Dunning, J. 450, 455, 560, 561, 563, 582
duRivage, V.L. 212, 214
Duvas, K. 541, 546
Eagleson, G. 361
Earle, J. 66
Easterby-Smith, M. 252
Easton, G. 189
Eaton, S. 357
Ebbinghaus, B. 284
Eccles, R.G. 37, 167
Edgerton, S.Y., Jr. 388
Edquist, C. 471
education 32, 41, 42, 96, 112
Edwards, C. 86
Edwards, P. 6, 148, 230, 306, 310, 311, 314, 569, 603
Edwards, R. 150, 151, 314, 340
Edwards, T. 610
Ehrenreich, B. 24, 365
Einjatten, F. van 126
Eisenhardt, K. 416, 417
Ekstedt, E. 249
Eldridge, J. 5
electronic surveillance 233
Elfring, T. 248
Elger, T. 172, 270, 470, 603, 605, 611, 612, 618
on Japanese transplants 269, 567, 568, 609, 610
on lean production 37, 477, 478
Elliot, T.J. 377
Elliott, R. 541, 546
Ely, R. 85
Emerson, H. 181
Emmott, M. 469
emotional labor 364, 493
service worker 358
employability 207
employees see workers
employment
changing rules of 431
complaints about 287–9
conditions 264–5
contract workers 342, 434–5
and families 52–68
flexible 35
schedules 55, 56, 59–60
and industrial relations 263–80
job security 431–4
layoffs 431
low-wage 108–9, 268, 271
non-standard 44–5, 47
(p. 632)
practices 12, 13
post-bureaucratic 494–5
production approach 35
protection 31, 44
regulation 32
routinization of 492
rules 494, 495
stability of 431–4
and technological change 115–33
tenure over time 432
training approach 35
employment relationship 31, 32, 33
changes in 43–5, 46
and commitment 39
Fordist 43–4
and HPWS 169
Italy 267
Japanese practices 266
and network firms 37
post-Fordist 44–5
research 5
and strategic HRM 223, 224
employment systems
diversity of 32, 438–9
elements of 33
Fordist to post-Fordist 19
unions 438–9
empowerment 192, 232, 233, 351
control by 207
Japanese-Style Management System 351
and market rationalism 205, 206, 214, 215
and strategic HRM 224
strategies 361, 362
Empson, L. 419, 498
Engardio, P. 595
Engels, F. 301
engineers 380–1, 387
England, P. 76
English-Lueck, J.A. 245
Engwall, L. 193, 609
Enron 169, 211, 319
Ensmenger, N. 384, 385
Epstein, E. 186
Epstein, K.A. 380
Erickcek, G. 434, 435
Erickson, C.L. 367
Erler, W. 59, 60
Espinasse, J.-M. 110
Esping-Andersen, G. 32, 41, 42, 43, 64, 109, 110, 533, 607
Estes, S.B. 55, 58, 59, 60, 63, 68
European Union 47
employment protection 31, 45
feminization of labor force 40
workplace participation 19
Evans, J. 441
expectancy theory 234–5
Ezzamel, M. 37, 151, 152, 315
Fagan, C. 40, 42, 44, 82, 84
Fagnani, J. 64, 65
Fairchild, G. 186
Fairris, D. 494
Falcone, S. 497
families 13, 22–4, 32, 41
care provision for older people 55, 56, 59
income inequality 81
institutional support for 22, 23
new pressures on 52–5
and work 52–68
family-friendly policies 54, 55–63
access by class of employee 56
employer benefits 57–8
outcomes for employers 58–63
prevalence of 56–7
and process efficiency 62–3
and productivity 61, 62
reasons for 57–8
and recruitment and retention 60–1
types of 55
Fantasia, R. 339
Farber, H. 431, 590
Farnham, D. 531, 540
Farrell, H. 510
Faught, L. 66
Faulkner, D. 568
Faunce, W.A 3
Fayol, H. 606
Feigenbaum, A.V. 189, 194
Felstead, A. 293, 416, 450
feminism 78
and employee resistance 316–17
Fennell, M.L. 329
Ferguson, K. 502
Ferlie, E. 416, 537, 538
Fernandez, J.P. 61
Fernandez-Mateo, I. 441
Ferner, A. 269, 494, 542, 568, 569, 604, 619
Fernie, S. 473
Ferrera, M. 533, 536
Fierman, J. 206
Figart, D. 63
Fincham, R. 407, 411
Findlay, P. 153, 492
(p. 633) Finegold, D. 32, 35, 95, 97, 99, 101, 102, 103, 105, 370, 604
Fineman, S. 363, 369
Finland 54, 296, 540
Firestone 591
Fitzgerald, J. 79
Flanders, A. 310, 319
Fleck, J. 122, 131
Fleischer, M. 377
flexibility, functional 469, 491
flexible
labor markets 31–47, 266–7
manufacturing systems (FMS) 122
organizations 463–5
and gender equity 85–6, 87
production 471–2
specialization 37, 476
systems 475
work schedules 55, 56, 59–60, 63
flexible firm 21–2, 34–6, 468, 469–71
Fligstein, N. 412
Flood, J. 411, 419
Florida, R. 231, 609, 618
Flynn, N. 531, 532, 533, 535, 537, 547
Folbre, N. 43, 46
Folger, R. 313
Fombrun, C. 223
Foner, N. 368
Foray, D. 518
Ford Motor 585, 591, 592
Ford Foundation 556
Ford, H. 341, 463
Fordist systems 19, 31, 181, 458, 478
characteristics of 21
employment relationship 43–4
to post-Fordist 19, 32
Form, W.H. 3, 4
Forrant, R. 169
Forth, J. 291
Fortin, N.M. 84
Foster, C. 534
Foster, D. 542
Foster, J. 521
Foucault, M. 151–3, 155, 315
Fowler, A. 223
Fox, S. 312, 313
Fox-Wolfgram, S.J. 417
fragmentation of organizations 39, 46
France 35, 123, 290, 510, 542
education 110
FDI 557
female employment 54
mothers' employment 65
pensions 42
public services 532, 539, 540, 547
unions 284, 285, 295
vocational training 99
welfare capitalism 533–4
Franz, M. 254
Fredman, S. 541
Freeman, J. 222
Freeman, R. 43, 79, 80, 292, 293, 438
Freeman, S.J. 203, 208
Freidson, E. 329, 330, 380, 532
French, E.B. 379
Frenkel, S. 12, 20, 118, 332, 333, 334, 356–75, 492, 501
Freund, W.C. 186
Freyssenet, M. 618
Friedman, A. 314, 466
Friedson, E. 407
Frobel, F. 561, 606
Frost, A. 148
Froud, J. 169
Fruin, W.M. 342, 567, 609, 618
Fujimoto, T. 56, 63
Fuller, L. 368, 492
Gabriel, Y. 245, 306
Gaebler, T. 530, 538
Gainsburg, J. 391
Galanter, M. 409, 419
Galinsky, E. 56, 57, 63, 66
Gall, G. 294
Gallagher, D. 38
Gallie, D. 287, 293, 383
Gallie, L.D. 117, 123
Gantt, H. 181, 308
Garan, J.C. 61
Gardener, T.M. 230
Gardner, T.M. 230
Garrahan, P. 150, 153, 232, 342, 348
Garrety, K. 122, 129, 131
Garud, R. 413
Gash, D.C. 125
Gates, B. 116
Gaughan, P. 587
Geary, J. 35
Geertz, C. 234
Geis, G. 307
gender
inequality 23–4, 75–6, 79–87, 124
cross-national comparisons 87–9
relations 13, 32
General Electric (GE) 585, 591
General Motors (GM) 585, 591
Gereffi, G. 516, 517, 618
(p. 634) Gerey, G. 562, 563
Gerhart, B. 230
Germany 41, 63, 264, 290, 476
apprenticeship system 25, 100, 102, 110
civil service reform 542
employment systems 270, 271, 272, 274
FDI 556
female employment 54, 65
inequality 87, 88
interfirm relation 510
labor markets 35
mothers' employment 65
prestige of professions 605
privatization 536
public sector 539, 540, 541, 547
skills training 25, 106
unions 284, 285, 295, 300
wage differentials 78
welfare capitalism 533
Gersick, C. 417
Gerson, E.M. 390
Gerstl, J.E. 380
Gerstner, L. 592
Ghauri, P. 555
Ghoshal, N. 563
Ghoshal, S. 225, 412, 415, 419, 554, 563, 564
Giacalone, R.A. 306, 312, 313
Gibbons, R. 430
Gibbs, M. 429, 437
Gilbreth 308
Gilbreth, F. 181, 194
Gilbreth, L. 181, 194
Gilpin, R. 560
Gittell, J.H. 146, 147, 363
Gittleman, M. 230
Glaser, B.G. 379
Glaser, J. 250
Glass, J.L. 55, 56, 58, 59, 60, 63, 68
Glenn, E.N. 83
Glimstedt, H. 556
globalization 14, 45
anti-globalization movement 297, 299, 321, 559
of brands 606–7
of capital 615
and convergence 606–7
implications of 524–6
and industrial relations 277–9
managers 171, 172
and labor movements 298–9, 300
pressures of 11
and public services 535
services 412
and skill formation 105, 108
and teams 156
Godard, J. 148
Goff, S.J. 61
Goffman, E. 306, 310–11
Golden, L. 56, 63, 65, 435
Golden, M. 284
Goldner, F.H. 379, 380
Goldthorpe, J.T. 117
Golembiewski, R.T. 59
Goode, W.J. 380
Gooderham, P.N. 178
Goodman, P.S. 141
Goodstein, J.D. 58
Goodyear 585, 591
Gordon, A. 182, 183
Gordon, M. 284
Gornick, J. 64, 87, 88
Gorz, A. 6, 385
Gospel, H. 466
Gottfried, H. 342
Gould, E. 440
Gouldner, A. 250, 310, 329, 426, 427
Grabher, G. 258, 525
Graham, G. 339
Graham, L. 11, 12, 13, 20, 28, 318, 331, 332–3, 334, 338–55, 568, 619
Graham, M. 592
Grandori, A. 509
Granovetter, M. 222, 520, 523
Grant, D. 223
Gray, J. 411, 414, 415
Greece 54
Green, A. 99, 105, 106
Green, F. 36, 289, 290
Greenbaum, J. 384
Greenberg, J. 306, 312, 313
Greenwood, E. 380, 405
Greenwood, R. 182, 406, 413, 416, 417, 521
on P2 form 407–8, 409
professional services 410, 411, 412, 414, 419
Grey, C. 245
grievance procedures 353, 354
union contracts 346–7
Grimshaw, D. 33, 533, 539, 546, 610
Grint, K. 119, 120, 122, 125, 130, 165
Griyn, R.W. 313
groups 28, 139
effectiveness theory 140
industrial relations approach 144–5, 154
information sharing theory 142, 143
mental models theory 142
psychological approaches 140–4, 154
research and STS theory 140–2
transactive memory theory 142, 143
see also teams
(p. 635) Grove, A.S. 207
Grover, S.L. 60, 62
Grugulis, I. 245
Guerrier, Y. 367
Guest, D. 38, 229, 230, 234, 235, 294
Guest, R.H. 117
Guillen, M. 181, 182, 193, 194, 195, 427
Guler, I. 195
Gunnell, B. 297
Guo, Y. 595
Gustafsson, S. 65
Gutek, B. 364
Guzzo, R.A. 142
Haas, M. 248
Hackman, J. 27, 140, 141, 188, 466
Hagedoorn, J. 514
Hagstrom, W.O. 392
Hakim, C. 34, 469
Halal, W.E. 205
Hales, C. 165, 497, 500
Hall 231
Hall, B. 588
Hall, P. 33, 36, 172, 298, 566
Hall, R.H. 381, 404, 405
Hallock, K.F. 431
Hamel, G. 203, 225, 226, 488
Hamilton, G.G. 178
Hamm, S. 595
Hammer, L. 62
Hammer, M. 202, 204, 267
Hamper, B. 341
Hampson, I. 165
Handel, M. 154
Handy, C. 490
Hannan, M. 222, 439
Hansen, M. 248, 493
Harbison, F. 178
Hardy, C. 8, 487
Hargadon, A. 388
Hargens, L.L. 392
Harley, B. 149, 154, 230
Harris, J. 534
Harris, M. 495, 500
Harrison, B. 31, 37, 496, 524
Hartz, P. 63
Hastings, A. 418
Hatton, E. 360, 370
Haug, M.R. 384
Hawes, W.R. 288
Hazama, H. 183
Hebdon, R. 11, 454, 456, 475, 478, 530–53
Hecker, D. 356, 357
Heckscher, C. 285, 451, 487, 490, 491
Hedlund, G. 565
Heery, E. 34, 43, 44, 294
Hegewisch, A. 469
Heilbroner, R. 119, 120
Heinrichs, J. 606
Heisig, P. 249
Hemerijck, A. 536
Henderson, J. 516
Henderson, K. 384, 388
Hendry, C. 223, 228
Henry, S. 306
Henson, K.D. 212
Heppenheimer, T. 582
Herrigel, G. 511, 556
Hertz, N. 459
Herzberg, F. 466
Herzenberg, S. 360, 364, 370
Heskett, J.L. 362
Heydebrand, W. 487, 488, 489, 490, 500
Hickson, D. 449, 467
hierarchies 495, 565
authority 496, 497
and culture 498
public services 532
Higgs, A.C. 141
high commitment strategies 361
High Performance Work Systems 28, 146–9, 168, 169, 291
characteristics of 146
and HRM 224, 225, 227, 228
Hill, C.W.L. 39
Hill, E. 62
Hill, S. 495, 500
Hilmer, F.G. 165, 203
Hiltrop, J.M. 170, 540
Hinings, C.R. 11, 12, 20, 332, 334, 335, 404–24, 449, 467
Hinrichs, J.K. 379
Hirst, P. 476, 524, 563, 567
Hitt, L.M. 146
Hobijn, B. 594
Hobsbawm, E. 308
Hochschild, A. 24, 118, 218, 364, 493
Hodson, R. 173, 295, 314, 318, 366
Hofstede, G. 178
Hoggett, P. 493, 532, 539, 542
Hohl, L. 59
Holcomb, J.M. 307
Hollingsworth, J.R. 33, 98, 566, 605, 606, 614
Hollway, W. 313
Holman, D. 234, 368
Holmstrom, B. 429, 437
Holtgrewe, U. 361, 369
Hondagneu-Sotelo, P. 76
(p. 636) Hong Kong, FDI 557
Hood, C. 531, 532, 535, 537, 538, 539, 542, 547
Hood, N. 565
Hopkins, A.G. 556
Horrigan, M. 230
Horton, S. 531, 540
Houlihan, M. 361, 362
hours of work 289–90, 299
households 46
and female employment 41, 42, 43
restructuring 22, 24
Houseman, S. 434, 435
Hu, Y.S. 566
Huffman, M. 63
Hughes, E.C. 378
Hull, R. 249, 257
human capital 75–6
and HPWS 169
human resource management 168–9, 170
best fit approach 38, 230
best practice 38, 227, 229, 230–1
and competitive advantage 221, 222, 226
contingency approach 228–9, 230
critical perspectives on 231–4
employment pattern 269, 271
external fit 169, 227, 228
hard and soft models 168–9
HPWS model 224, 225, 227, 228, 231
internal fit 168, 169, 227, 228
and JIT/TQM production 231
and lean production 231–2
and personnel management 220–1, 223
universalistic model 228, 229, 230
humor, workplace 13, 173
Humphries, J. 40
Hunt, J.G. 417
Hunter, L. 20, 34, 361, 362, 470
Hurd, R. 296
Huselid, M. 146, 169, 230
Hutchinson, D. 234
Hutchinson, S. 469
Hutton, W. 457, 471
Huxley, C. 150, 232, 339
Huysman, M. 249
hybridization 567–8
Hyman, R. 5, 117, 178, 225, 268, 306, 310, 314, 542, 604
Hymer, S.H. 561
IBM 591
Ichniowski, C. 146, 438
Ietto-Gillies, G. 526
income inequality 81, 589–90
industrial anthropology 310–11
industrial districts 524–6
industrial relations 6
convergence thesis 267
and globalization 277–9, 298–9, 300
localized 278
managers 172
and misbehavior 309–10
research agenda 279–80
and restructuring 278–9
tripartite activities 172, 264, 276–7, 279
variations in 263
and work 263–80
see also unions
industrial sociology 5, 7, 310–11
inequality 12, 24–5
class 24, 80, 81, 85, 90
gender and race 74–6
cross-national comparisons 87–9
factors shaping 77–8
intrafirm patterns 77–8
and restructuring 79–87, 89
policies to counter 78–9
and union decline 290, 291
informal controls
Japanese-Style Management 350–2
mass production 350
Information Communication Technology companies 596
information processing theories 140, 142
information technology 80, 120, 208, 488
interfirm relations 514–15
internal labor markets 440
and knowledge management 248
managerial power 496
mass customization 360
organizational control 452
skill development 107, 111
Innes, P. 170
innovation
bureaucracy 486
diffusion 192–5
interfirm relations 520
knowledge management as 242
as sociotechnical practice 131–2
insecurity, employment 11, 290, 291
Intel 596
intelligent manufacturing system (IMS) 131–2
interfirm relations 463, 508–26
by region 510
cross-licensing 514
customer-supplier relations 514
and Darwin 521–2
direct investments 514
(p. 637)
and diversification 510
embeddedness 520–1
evolutionary population ecology 522–3
growth 513
hierarchy form 508–9
information technology 514–15
as institutions 517–20
joint ventures 514
Just In Time 515
knowledge 510
combinations 517–19
economies 512–13
network 513–14
learning and innovation 520
longevity 517
market form 508–9
method of organization 508–9
network form 509, 520
research pacts 514
self organization 521–3
subcontractors and suppliers 510
technological development 510
types of 514
vertical integration 511–12
internal labor markets 33, 34, 426–7
competition among professions 430
core ideas 427–8
EEO 430
information technology 440
isomorphism 430
non-blue-collar 429
occupational labor markets 441
public services 540–1
relevance of 441
retreat of 432–3
rules governing work 429
shaping of 427–8
training of workers 428
unions 428
work rules 437–8
Ireland 54, 264, 289, 290, 296
Ishida, H. 567
Ishikawa, K. 188
Ishmael, A. 306
ISO 9000, 188, 195, 343
isomorphism, institutional 228, 430
and on-site childcare 58, 62
IT help desks 139
Itagaki, H. 618
Italy 54, 264, 290
employment relations 267
employment systems 270, 272, 273, 274
interfirm relation 510
privatization 536
skill provision 103
unions 284, 285, 295, 296
ITT 585
Iverson, R. 368
Jabil Circuit 596
Jackall, R. 429, 501
Jackson, B.G. 204
Jackson, M. 532
Jackson, P. 490
Jackson, S.E. 78, 86, 227
Jacobsson, S. 471
Jacoby, S. 34, 180, 181, 427, 428, 433
Jacques, E. 501
Jaikumar, R. 471
Jain, S. 413
Jamieson, R.L. 61
Jany-Catrice, F. 41
Japan 19, 178, 290, 597, 605
child care leave 67
Company Wide Quality Control 187–92, 193
competitive advantage of 586–7
employment practices 265, 268–70, 271, 274
employment relations 266
family-friendly policies 60, 67
FDI 557
female employment 53, 54, 67
inequality 87
labor markets 35
privatization 536
quality circles 183–7, 192
training 100–1
unions 284, 285
wage differentials 78
Japanese-Style Management System 339, 342–4
acceptance of 343
company rhetoric 342
consensus process 348–50
Continuous Improvement 342
contract workers 342
corporate culture 342
discipline 348
doubling up 351
effect on worker 339
empowerment 351
grievance procedures 346–7
informal controls 350–2
ISO certification 343
job security 343
Just In Time 150, 231, 342, 473, 515
making out 351
monitoring workers 351
negative effects of 339
(p. 638)
peer pressure 348
resistance 352–3
suggestion program 342, 351–2
team concept 342
temporary workers 342
Total Quality Management 342
Toyota Production System 342
training 342
union contracts 344–8
union representation 349
work rules 345–6
work standardization 342
worker control 341
Jarrell, S. 189
Jarvenpaa, S. 246
Javeline, D. 286
Jehn, K.A. 154
Jensen, M. 587
Jermier, J. 305, 306, 316, 320
Jessop, B. 535
Jessop, D. 284
Jessop, R. 478
Jewson, N. 44
job design 466
job rotation 28, 230, 291
job satisfaction 235, 293, 379
call centers 367
service workers 367
and work groups 142
and work–family policies 62
job security 215, 343, 431–4
Japanese-Style Management 343
United States 470
job tenure 34
Jodar, P. 544
Johal, S. 169
Johnson, J. 595
Johnson, P. 109
Johnson, T. 407
Johnston, R. 511, 516
joint team-based systems 270–1, 272
joint ventures 44, 179
interfirm relations 514
Jones, P.T. 609, 618
Jones, B. 471
Jones, D. 36, 231, 266, 342, 477, 478
Jones, G. 582
Jonsson, P. 471
Jordana, J. 544
Jordon, K. 388
Joshi, A. 78, 86
Jovanovic, B. 594
Jowell, R. 290, 292
Joyce, M. 230
Jung, D. 192
Juppe, A. 42
Juran, J.M. 184, 189, 194
Jurgens, U. 117, 127, 141, 608, 618
Just In Time 150, 231, 342, 473
interfirm relations 515
Justice for Janitors 367, 371
Kahn, L. 81, 88, 287
Kahn, P. 86
Kalleberg, A. 21, 22, 52–73, 87, 178, 434, 435, 470
Kamoche, K. 226
Kanigel, R. 466
Kano, N. 184, 185
Kanter, R.M. 78, 429
Kao, J. 204
Kaplan, S. 60
Kaplinski, R. 516
Karreman, D. 493, 498, 499, 501
Katz, H.C. 11, 13, 172, 178, 263–82, 320, 543, 604
Katz, R. 380, 392
Kawada, H. 183
Kaysen, C. 580
Keller, B.K. 542
Kelly, J. 13, 172, 283–304, 320
Kenjoh, E. 65
Kennedy, A.A. 318
Kenney, M. 231, 242, 609, 618
Kern, H. 118, 511
Kerr, C. 178, 267, 606
Kerst, C. 361, 369
Kickert, W. 531, 538, 547
Kidder, D. 38
Kidder, T. 392, 393
Kieser, A. 167
Kiggundu, M. 141
Kim, J. 59
Kim, Young-Mi 11, 166, 172, 177–99, 331, 615
Kinnie, N. 234
Kinzley, W.D. 182, 183
Kipping, M. 609
Kirkpatrick, I. 11, 454, 456, 475, 479, 530–53
Kirn, S.P. 362
Kirsch, C. 131
Kitchener, M. 416, 417
Kittel, B. 542, 603, 604, 608
Klandermans, B. 286
Klein, N. 297, 299, 321
Klier, T.H. 515
Kling, R. 390
Kluge, J. 249
Knights, D. 124, 130, 152, 233, 305, 306, 316
(p. 639) Knoke, D. 425, 492
Knorr-Cetina, K. 377, 388
knowledge
codified 243
combinations 517–19
defined 518–19
economies 512–13
of mass production worker 351
network defined 513–14
transmission of 518
workers 118, 334
knowledge management 170–1, 179, 224, 242–59
case studies 253–6
codified knowledge 243
communities of practice 250–3
control 245
employee participation 249, 255
hard systems 247–50
implications for employees 256–7
management skills 251
and scientific management 244
tacit knowledge 243–4, 246, 331
transfer of knowledge 249
value-adding as symbolic 244–5
WorldDrug 253–4, 256
knowledge-intensive firms 409, 413, 497–500, 518
Knudsen, C. 9
Kochan, T. 227, 268, 269, 272, 285, 543
Kogut, B. 181, 182, 604, 617
Kolodny, H. 141
Kondo, D.K. 316, 317, 321
Kondra, A. 411
Konrad, A. 57, 58
Konzelmann, S. 169
Koppelman, R. 62
Korczynski, M. 360, 365, 492
Korea 100, 557
Kornhauser, W. 379, 380
Korzeniewicz, M. 516, 618
Kossek, E.E. 58, 60, 61, 62
Kostova, T. 179
Kraft, P. 384
Kramer, R.M. 313
Krebs, D. 227
Kreye, O. 606
Kripalani, M. 595
Kristensen, P.H. 569, 571, 609
Kristensen, P.K. 604
Krohn, W. 522
Krugman, P. 267, 608
Kuhn, S. 384
Kujawa, D. 278
Kumaraswamy, A. 413
Kunda, G. 11, 116, 167, 169, 319, 332, 393, 441, 457, 493, 498
on market rationalism 195, 200–19
on performance gaps 192
on Taylorism 194
Kuppers, G. 522
Kuruvilla, S. 299
La, Nuez, D. 320
labor 561–2
Andon system 351, 352
control of 341
core workers 469
cost reduction 358
de-professionalization 384
dispute resolution 544
division of 466
doubling up 341
emotional 493
forced niceness 493
hiring 340–1
labor–management relations 274–5
law 365
making out 28, 341, 351
manual 338–54
occupational jurisdiction 383
output 340–1, 351
peripheral workers 469
power of 339
production wages 338
production workers 338
repetitive stress injuries 343
role of 171–3
service workers 356–72
standardization of processes 358
technical job satisfaction 379
training 340–1
unions 340–1
US service industry 359
value added 358
worker resistance 352–3
labor markets
age changes 40–1
changing 22, 32–3, 36–9, 53, 84–5
flexible 21–2, 31–47
future 47
influence of organizations 33–4
institutionalized 35
internal 33, 34, 335–6, 426–7
international 210
and lean production 36–9
(p. 640)
nature of 425–42
participation
and family support 41
women 40, 53, 65, 67, 85
reinstitutionalizing 47
restructuring 34
secondary 34
technical practice 393
labor process theory 5, 339
and misbehavior 313–15
and shop-floor conflict 340–1
teams 149–51
labor supply 32, 33
changes in structure 40–3
diversity of 45
Lachman, R. 414
Ladipo, D. 36, 45
Lambert, S.J. 62
Lammers, C.J. 5
Landes, D. 117
Lane, C. 457, 568, 605, 610, 611, 614
Lane, J.E. 531, 534, 538
Lange, P. 284
Lankau, M.J. 62
LaPointe, E. 363
LaPorte, T.R. 379
Larner, W. 83
Larson, J.K. 439
Larson, M.S. 329, 380, 407
Lash, S. 7, 258
Latin America, FDI 557
Latino employment 82–3
Latouche, S. 412
Latour, B. 27, 129, 377, 388
Lauder, H. 99, 105, 109
Lauder, R.S. 537
Laurila, J. 116, 117, 126
Lave, J. 250, 388
Law, J. 128
Lawler, E.E. 186, 189
Lawrence, P.R. 3, 119, 511, 516
Lawrence, R.Z. 515
Lawrence, T.B. 7, 8, 411
lawyers 407
layoffs, effect of 209, 210
Layton, E. 380
Lazaric, N. 519
Lazonick, W. 11, 12, 167, 456, 457, 566, 577–601
Le Gales, P. 103
Le Grand, J. 539
Leamer, E. 515
lean production 45, 491
as democratic Taylorism 150
and labor markets 36–9
and market rationalism 203
and teams 138–9
and union power 150, 151
Leana, C. 28
Leborgne, D.A. 478
Lebow, D. 437
Ledford, G.E. 141
Lee, G. 471
Lee, J. 277
Lee, S.M. 379
Lee, W. 277
Legge, K. 11, 12, 38, 146, 167, 169, 220–41
legislation
discrimination 66, 67
on work–life policies 66
Lehndorff, S. 63, 64
Lehndorv, S. 41
Leibman, J. 588
Leicht, K.T. 329
Leidner, R. 319, 358, 360, 364, 365, 366
Lemieux, T. 84
Leonard, D. 225, 226
Leonard-Barton, D. 123, 126, 131
Leoncini, R. 512
Lepak, D.P. 37, 39
Levine, D. 154, 436, 437
Levine, S.B. 183
Levy, F. 265
Levy-Leboyer, M. 555
Lewellen, W. 588
Lewin, K. 312
Lewis, J. 32
Lewis, K. 143, 154
Lewis, S. 57, 59, 60, 63, 65, 66
Liang, D.W. 143
Licht, T. 249
Lichter, M.I. 29
Lievrouw, L.A. 392
Liker, J. 342, 377, 567, 609, 618
Lillrank, P. 184, 185
Lincoln, J.R. 178
Lipietz, A. 478
Litterer, J.A. 180
Littler, C. 118, 170, 182, 305, 466
Lobel, S.A. 57, 66
Locke, R.M. 267, 268, 525
Lockheed Aeronautics 184
Long, W. 587
Lopez-de-Silanes, A. 537
Lopez-Garza, M. 83
Lord, A. 86
Lorenz, E. 604
Lorsch, J.W. 119
(p. 641) Lotus Notes case study 125–6, 128
Lovas, B. 225
Loveridge, R. 33
Lowe, J. 224, 478
Lowendahl, B. 407
Lucking-Reiley, D. 515
Ludlam, S. 296
Luk, V. 60
Lund, J. 492
Lund, R. 122
Lupton, T. 310
Lury, C. 258
Luxembourg 54
Lynch, J.T. 381
Lynch, M.E. 377, 388
Lynn, L. 531, 538
McAllister, J. 212
McBrier, D.B. 77
McCabe, D. 152, 233, 306
McCall, L. 12, 21, 23, 24, 74–94
McCalman, J. 148
McClean Parks, J. 38
McCoshan, A. 99
McDermott, R. 248
McDonald, C. 534
McDonalds 321, 333, 525
McDowell, L. 83, 85
MacDuffie, J.P. 146, 228, 230, 231, 232, 266, 270
Macduye, J.P. 231
McGrath, J.E. 141
McGrath, R. 486
McGregor, D. 486
Machin, S. 290
McHugh, D. 451, 610
MacInnes, J. 5, 314
McIntosh, S. 289
McIvor, A. 466
McKay, S. 290, 292
McKelvey, W.W. 379
Mackenzie, D. 121, 124
McKersie, R. 268, 544
McKinlay, A. 11, 12, 153, 171, 246, 248, 253, 256, 352, 496, 499
McKinlay, J.B. 384
McLaughlin, K. 538
McLoughlin, I. 115, 117, 126, 131
MacPherson, J.M. 195
Macy, M.W. 186, 192
Maddison, A. 580
Maister, D. 419
Malaysia 321–2
Malhotra, N. 407, 418
Mallard, A. 255
Mallet, S. 385
Malone, M.S. 203, 205
Malsch, T. 141, 618
management
conflict with 363–5
control strategies 150, 152
enrichment of top 169
international flows 166
labor output 351
lean production systems 232
mass service model 358, 359
misbehavior of 306–7
nature of 165
organization
and product markets 581–2
transforming technology 581–2
power 339, 496
professional service firms 414–18
project managers 166
responsibility 497
service industry 359–63
transfer of practice 179
and domestication 192–5
Japan and US 179–95
US corporate over time 580–1
and worker supervision 581
managerial capital 165, 170
managerial ideology 200–1
managerial regime 165, 166, 173
managerialism 12
Mangel, R. 57, 58
Mannheim, K. 3
manual workers 331–2, 338–54
Manzini, R. 256
March, J. 3, 4
Marchington, M. 148, 149, 155
Marcson, S. 379
Marginson, P. 34, 469, 562
Marglin, S. 117, 121, 583
market rationalism 201, 202–16
and middle managers 204–5
required restructuring 202–5
and senior management 205–6, 211
markets, internationalization of 606
Mars, G. 306, 311, 367
Marsden, D. 32, 35, 97
Marsden, P.V. 492
Marsh, D. 546
Marshall, A./Plan 463, 556
Martin, B. 383, 386
Martin, P.Y. 78
Martin, R. 495, 500
(p. 642) Marx, Karl/Marxism 130, 131, 301, 381–3
on convergence 178
and Labor Process Theory 5
Mason, G. 110, 370
mass customization 333, 360
service work 367–9
mass production
assembly line work 117
flexible manufacturing systems 471
food 466
informal controls 350
lean production 477
reorganization of 476
worker knowledge 351
mass service model 333, 358, 359, 360, 365–7
maternity leave 22, 65, 66, 68
Mathews, J. 115, 118
Matusik, S.F. 39
Maurice, M. 32, 97, 100, 178, 603, 605, 609, 611, 613
Maxtor 596
Mayer, M.C.J. 611
Mayne, L. 469
Mayo, E. 305, 308, 427, 606
Medsker, G.J. 141
Meier, R.F. 307
Meiksins, P. 33, 380, 603, 605, 610, 616, 617
Melman, S. 581
Mendel, P. 195
Mertins, K. 249
Merton, R. 378, 379, 467, 485
Mesch, D.J. 60
Meshoulam, I. 227
Metcalf, D. 473
Metcalf, L. 538
Meyer, C.S. 57
Meyer, J. 178, 413, 430, 501
Meyers, M. 64, 87, 88
Meyerson, D. 85
Miceli, M.P. 320
Michie, J. 595
Microsoft 596
middle management 204–5, 210–11
Miethe, T.D. 288, 320
migration flows 43
Miles, R. 37, 222, 227, 489
Milgram, S. 312
Milkman, R. 76, 77, 270, 294, 296, 341, 609, 619
Miller, A. 389
Miller, G.A. 379, 380
Miller, M. 29, 43
Mills, C.W. 3
Millward, N. 291
Mink, G. 89
Mintzberg, H. 222, 404, 406, 414, 449, 450, 467, 468, 486, 497
Miozzo, M. 558, 562
misbehavior 306
applied psychology on 311–12
corporate 319–20
effort bargain 311
industrial anthropology on 310–11
industrial relations on 309–10
labor process theory 313–15
management 306–7
management identification of 314–15
obedience and compliance 312–13
and oppression 321
time-wasting 173, 311
Mishel, L. 83
Mishra, A.K. 203
Misra, J. 83
Mittman, B.S. 77
mobilization theory 172–3
Moglia, L. 338
Mohrman, S.A. 186, 189
Mok, A.L. 33
Monroe, P.A. 61
Montagna, P. 406
Montgomery, C.A. 229
Montgomery, D. 340
Montresor, S. 512
Moore, J. 83
Moore, W.B. 309
Moore, W.E. 116
Morehead, A. 20
Moreland, R. 143
Morgan, D. 165
Morgan, G. 454, 456, 468, 475, 554–76, 608, 609
Morgan, K. 513
Morita, H. 515
Morris, G. 541
Morris, M. 516
Morris, T. 249, 407, 414, 416, 498
Morrison, D. 515
Mosesdottir, L. 42
Moss, P. 77
Mosse, P. 534
mothers' employment 53, 54, 87, 109
and public policies 64–5
motivation 148, 234–5
coercion as 152
and market rationalism 207
and work groups 142
Mount, M.K. 61
Mowery, D. 581, 583
Moynihan, L. 362
Mueller, C.W. 364
(p. 643) Mueller, F. 148, 226, 611
Mukerjee, S. 57
Mulkay, M.E. 377
Mullins, N.C. 392
multi-skilling 150
multinational corporations 10, 179, 554–72
best practices 570
cheap labor 561–2
contingency logic 563
defined 555
dominance effects 615–16
employment by largest 585
expansion of 582–6
and governments 562–3
hierarchies 565
history of 555–7
hybridization 567–8
importance by region 558–9
internal tensions 565
Japanese 567–8
management careers 570
national divergence 613–15
and national origin 605, 608, 619
neocontingency writing 564
organizational structure 569
performance measures 569–70
political significance of 559, 561–3
services 557–8
social embeddedness 569
societal effects of 610–16
sources of growth 597, 598
standardization 569, 570
study of 566–7
theories of 560–1, 563–5
univeralism 612–13
US revenue reallocation 586–7
Mumford, L. 118
Munday, M. 477
Murname, R.J. 265
Murray, G. 473
Murray, H. 140, 467
Mutari, E. 63
Myles, J. 83
Mytelka, L. 595
Naesman, E. 57, 65, 68
Nakahara, H. 515
Nakamura, K. 191
NASA 393–4
Naschold, F. 41
National Business Systems 604–6
national divergence 613–15
Naumann, K. 608
Near, J.P. 320
Nelson, B. 388, 391
Nelson, D. 382
Nelson, R. 78, 407, 409, 419, 604
Netherlands 264, 290, 296, 300
civil service reform 543
female employment 53, 54, 65
inequality 88
public services 532
unions 542
welfare capitalism 533
workplace participation 19
network firms 32, 525–6
and careers 37, 38
and flexible specialization 37
Neuman, J.H. 313
Neumark, D. 20, 371
New Public Management 539
New Zealand 80, 290
public sector 539, 540, 541
reform 547, 548
Newell, S. 255
Newman, A.E. 77, 430
Newman, J. 493, 532, 535, 538, 547
Newman, K.S. 366, 370
Nextel 596
Nichol, V. 60, 61
Nicod, M. 367
Nike 297, 321
Nitta, M. 191
Nkomo, S. 78
Nobel, R. 565
Noble, D. 119, 120, 122, 382, 383, 466, 581
Noe, R. 61
Noer, D.M. 209
Nohria, N. 37, 167, 415, 419, 489, 563
Nolan, J. 289
Nonaka, I. 188
Nord, W.R. 8, 305, 306, 316
Nordhaug, O. 178
Norway 54, 65, 88
Nosow, S. 3, 4
Nowotny, H. 522
numerical control 117, 119, 122
numerical flexibility 469–70
Nussbaum, H. 555
Nystrom, P. 4
Oakes, L. 342
occupational
labor markets 441
principle 329, 330–1, 332, 334
(p. 644)
segregation 76, 77, 83, 87, 88–9
and family-friendly policies 65
taxonomies 389–91
O'Connell Davidson, J. 167
O'Connor, J. 534
Ogburn, W. 117
older people in workforce 41, 42, 43
Oldham, G. 27, 466
O'Leary-Kelly, A. 313
Oliva, R. 358
Oliver, C. 412, 413, 416
Oliver, N. 224, 231, 474, 478, 609
Ollilainen, M. 86
Olsen, T. 542
open systems theory 486
Oracle 596
O'Reilly, J. 40, 474
organizational behavior 3–5
European studies 4–5
research focus 7–8, 9
organizational commitment 38–9, 62, 213–14, 363
service workers 361, 371
organizational learning 586–7
organizations 464
change in state sector 453–5
control 490
core workers 469
current restructuring 10
flexible firm 463–5, 468, 469–71
types of 474
flexible specialization 476–7
hierarchies 495
high-surveillance firm 472–4
information technology 452
interdependancy of 450–1
interorganizational relationships 463
knowledge intensive firm 474
levels of 462
numerical flexibility 469–70
and organized systems 462–80
priorities of 463–4
reversing centralization 489
size over time 449
specialization of 449
structure 499
transformation of 451–3
variations in practice 602
work groups 462
organized systems 462–80
historical context of 465–8
regulation theory 478–9
Orlikowski, W.J. 27, 117, 124, 125, 126, 127, 128, 384
Orloff, A.S. 88
Orr, J.E. 252, 388, 392
Osborne, D. 530, 538
Osborne, S.P. 538
oscillation strategies 361–2
O'Shaughnessy, K.C. 437
Osinsky, P.I. 364
Osterman, P. 11, 12, 20, 44, 56, 57, 58, 61, 63, 139, 145, 154, 191, 230, 285, 291, 293, 335, 336, 367, 371, 425–45, 494
O'Sullivan, M. 456, 566, 579, 584, 586, 587, 593, 598
Oswick, C. 223
Ouchi, W. 406
Oughton, C. 595
output, labor 340–1
outsourcing 12, 39, 80, 147, 335, 579, 597
Benetton 496
company rhetoric 342, 343
and core workers 36
and employment relationship 44, 46
and market rationalism 203
public sector 545–6
and standardization of processes 343–4
Oxbrow, M. 248
P2 form 407–9, 416, 417
Pahl, R.H. 5
paid leave 22, 23, 55, 88
Palan, R. 535
Palay, T. 409, 419
Palloix, C. 478
Pallot, J. 541, 547
Palmer, G. 619
Palmer, I. 487
Paluski, J. 487
panopticon 124
society as 152
Parker, M. 150, 191, 232, 266
Parker, R. 497
Parker, S. 119, 466
Parkinson, D. 181, 182, 617
Parsons, T. 378
part-time working 40, 41
partnerships 179
Patterson, M. 230, 235
Paules, G.F. 366, 367
Pearce, J.L. 142
Pearlstein, S. 593
Peccei, R. 294
Peck, J. 212, 478
Peel, M. 477
peer (p. 645)
pressure 348
review 230
surveillance 232–3
Pelz, D.C. 379, 380
Penn, R. 469
Pennar, K. 202
pension systems 42
Pentland, B.T. 388
performance, employee
appraisal 224
and childcare 61–2
and commitment 39
and work groups 142
performance, organizational
contribution of teams 147
and strategic HRM 234
peripheral workers 469
Perlow, L. 392
Perrow, C. 118, 119, 122, 489
Perrucci, R. 380, 381
Perry-Jenkins, M. 57
personnel management and human resource management 220–1, 223
public services 541
Peters, G. 532, 539
Peters, T. 202, 204, 206, 409, 488, 490
Peters, T.J. 615
Pettigrew, A. 223, 228, 417
Pfeffer, J. 168, 224, 228, 230
Pfever, R.H. 5
Philips, N. 7, 8
Phillimore, A.J. 476
Pianta, M. 595
piecework 181, 310–11, 352
Pierce, B. 357
Pil, F. 146, 231, 232
pilferage 306, 314
Pinderhughes, R. 83
Pinnington, A. 407, 414, 416
Piore, M. 33, 36, 53, 80, 145, 478
on flexible specialization 476, 477
on internal labor market 426, 427, 428, 429
on networks 451, 510
Pisano, G. 256
Pischke, J.S. 96, 101
Pitelis, C. 536
Pitkethley, R. 568
Plowden, F. 534
poaching workers 96–7
Poland 54
Pollert, A. 34, 317, 469, 470
Pollitt, C. 531, 532, 535, 536, 547
Pollock, A. 467
Poole, M. 148
Porter, M. 95, 222, 516
Portugal 19, 44, 54
post-bureaucracy 451, 452, 474, 485–507
characteristics 487–8
employment practices 494–5
growth 500
work practices 491–3
post-Fordist systems 19
characteristics of 21, 32
control by teams 150
employment relationship 44–5
postmodernist research focus 7
Poulantzas, N. 385
Powell, M. 406, 407, 411, 412, 413, 414, 415
Powell, W. 58, 228, 412, 413, 430, 616
Prahalad, C. 203, 225, 226, 488, 564
Prasad, A. 306
Prasad, P. 306
Pratt, A. 258
Preece, D. 116, 117, 126
Prennushi, G. 146
Press, J. 83
Preuss, G. 146
Prevezer, M. 103
Price, R. 412
Pries, L. 258
Pringle, R. 87, 317
privatization
by region 536–7
public sector 536–7
and unions 545–6
United States 536–7
and women 545–6
problem-solving groups 19, 139, 291
Procter, S. 10, 36, 148, 234, 451, 462–84, 494
product innovation 488
production
agile production 478
Andon system 351, 352
functional flexibility 491
globalization of 488
lean 477, 491
modular 496
Proehl, C.W. 59
professional business, managed 334, 414–15, 416, 417, 419
professional organizations
accountants 407
changing of 404–20
lawyers 407
management of 405–9
P2 form 408–9, 416, 417
(p. 646)
sedimentation 416, 417
study of 405
professional service firms 413
emerging management structures 414–18
professionals 334–5
contingent 212–13
prestige by region 604–5
project managers 166
and market rationalism 206
protectionism 556
Prusak, L. 248, 488
public policies
and differing capitalist regimes 64
family-friendly 64–7, 68
and firms' behavior 65–7
and mothers' employment 64–5
public services 538–9
bureaucracy 532
effect on employment relations 530–48
employment 540–2
France 532
and globalization 535
hierarchies 532
internal labor market 540–1
joint regulation of 542–5
labor dispute resolution 544
management reform 537–8
Netherlands 532
New Public Management 539
organization of 531–4
outsourcing 545–6
personnel management 541
privatization 536–7
reform in developed countries 546–8
restructuring 534–5
consequences of 540–6
nature of 536–40
social expenditure 534–5
unions 542–3
United Kingdom 532
United States 535
welfare regimes 533–4
Pugh, D. 449, 467
Pulignano, V. 496
Punch, M. 307, 319
Purcell, J. 35, 38, 228, 229, 234, 266, 268
on competitive advantage 222, 223, 226
on HRM 38, 225
on RBV approach 226, 235
Purcell, K. 35
Quack, S. 566
Qualcomm 596
quality circles 149, 150
history of 184
Japan to US 183–7, 192, 193
quality management, Japan to US 187–92, 193, 194, 195
Quinn, J.B. 203
Quinn, R.T. 362
Quintanilla, J. 568
Raabe, P.H. 60
racial inequality 74–5, 76, 89
and restructuring 79–87, 89
Raikes, P. 516
Ramsay, H. 149, 154, 230
Rapoport, A. 595
Rapoport, R. 57, 62, 86
Rasmussen, B. 86
Rault, C. 99
Ravenscraft, D. 587
Ravlin, E. 142
recruitment and retention, and work–family policies 60–1
recruitment and selection 224
Redding, S.G. 604
Reed, D. 81
Reed, M. 7
Reed, R. 109
Reese, E. 76
Regalia, I 274, 276
Regini, M. 103, 274, 276
regional agreements and industrial relations 277–8
Regrets, M. 595
Reich, R. 244–5, 252
Reichheld, F.F. 213
Reid, L. 76
Reid, S. 382
Reitz, J.G. 87
repetitive stress injuries 343
Repetti, R.L. 57
research, work organization 440–2
research literature, recent focus 6–7
resistance, employee 13, 172, 255, 295, 305–22, 352–3, 473
counterculture 317
current 318–20
cynicism 318–20
and feminism 316–17
history 308–9
and internet 321
and misbehavior 315, 316, 320
strengthening control 315
and surveillance 315–16
systematic soldiering 307, 308
(p. 647)
women 316–17
see also misbehavior
Reskin, B.F. 40, 77, 78, 85
resource-based value theory 222, 225–6
restructuring 10, 13, 89, 202–5, 577–99
analysis of 578–80
bankruptcy 579
beneficiaries of 459
buyout 579
corporate perspective of 597–9
divestiture 579
downsizing 579
of economy 456–9
financial yields of 588–9
forms of 579
and gender and race inequality 79–87, 89
and industrial relations 278–9
and inequality 24
Japan 598
and market rationalism 208, 209
in new economy 593–7
old economy corporations 590–3
outsourcing 579
relocation 579
role of finance 587–8
societal effects of 458–60
United States 579
US corporations 586–7
wealth redistribution 458–60
retirement, early 40, 41, 42
Rhodes, M. 536
Rhodes, R.A.W. 533
Richards, S. 538
Ridgeway, C. 78
Ridley, F. 532
Rieker, W. 185
Rifkin, J. 116, 209, 210, 211, 212
Riles, A. 519
Rinehart, J. 150, 232, 339
Ringdal, K. 178
Ritti, R.R. 379, 380, 391, 393
Ritzer, G. 118, 329, 358, 406, 450, 492, 607
Rober, M. 541, 547
Roberts, B.C. 386
Roberts, K. 381
Robertson, D. 150, 232, 339
Robertson, M. 245, 500
Robins, K. 524
Robinson, S.L. 313
Rodrigues, S.B. 306
Roethlisberger, F. 305
Rogers, E.M. 122, 439
Rogers, J. 292, 293, 438
Rohot, J. 35
Romanelli, E. 417
Romer, P.M. 105
Roos, D. 36, 231, 266, 342, 477, 478, 609, 618
Roos, P. 40, 77, 85
Rose, J. 541
Rose, N. 118
Rosenbaum, J. 429
Rosenberg, S. 34
Rosenfeld, R. 87
Ross, K.E. 64
Ross, R.H. 182
Roth, B. 76
Roth, K. 179
Rothschild, J. 86, 288, 320
Rothstein, W.G. 380
Rousseau, D. 37, 210, 425
routinization 365–6
Rowan, B. 430, 501
Rowley, C. 477
Rowley, T.J. 14
Roy, D. 28, 306, 310, 427
Rubenstein, S. 146, 269
Rubery, J. 11, 12, 82, 331, 546, 610
on employment practices 85, 494
on families 13
on flexible labor markets 21, 22, 31–47
on wage differentials 78, 84
on welfare regimes 533
Rucci, A.J. 362
Rude, G. 308
Ruggles, R. 248
Ruhm, C.J. 88, 210
Ruigrok, W. 495
Rupp, J. 608
Rush, H. 471
Rynes, S.L. 381
Sabater-Sanchez, R. 230
Sabel, C. 36, 80, 450, 476, 477, 478, 510, 511, 512
sabotage 13, 173, 314
Sakamoto, A. 99, 106
Sako, M. 32, 101, 604
Salas, E. 142
Salinger, L.M. 307
Salmon, J. 34, 43, 44
Salzman, H. 383
Sanderson, K. 40
Sanmina-SCI 596
Sanz-Valle, R. 230
Sassen, S. 83
Sasser. Jr., W.E. 362
Satow, R.L. 329
Sauter, E. 102
(p. 648) Saxenian, A. 37, 103
Sayer, A. 450, 464
Scandura, T.A. 57, 62
Scarbrough, H. 38, 122, 171, 244, 248, 490
Scarselletta, M. 388, 391
Schakenraad, J. 514
Schallock, B. 115
Schaver, R.H. 128
Schippers, J. 55, 64, 66, 68
Schlesinger, L.A. 362
Schlosser, E. 450, 466
Schmidt, V. 106, 598
Schmitter, P. 98, 101, 277, 605, 606, 614
Scholarios, D. 149, 154, 230
Schon, D. 226
Schor, J. 583
Schoweld, J. 497, 532
Schroter E. 547
Schuler, R.S. 227
Schultz, C. 590
Schumann, M. 118
Schwarz, G.M. 417
scientific management 140
history of 180–1
in Japan 182–3
and knowledge management 244
US-Japan flow 180–3, 192, 193–4, 195
vision of 181–2
see also Taylor, F.
Scott, J.C. 306
Scott, P. 497
Scott, W.R. 329, 378, 406, 414, 428
Scullion, H. 306, 310, 311
Seattle demonstrations 297
secondary adjustments 305–6, 310–11
Seifert, H. 63, 64
Seiler, J.A. 3
Selden, D. 141
self-employment 44
Sellier, F. 32, 97, 100, 603
senior management
and market rationalism 205–6, 211
moral concerns 211, 215
seniority, union contracts 344–5
Sennett, R. 31, 495
service economy 45
industrialization of 492
service profit-chain model 362–3
service sector 45
cost reduction 360
employment relations 289
female employment 53, 81, 84
female labour 40
HRM in 229
management 359–63
and skills 104–5
Taylorized work 139
and unions 14
U.S. 359
work characteristics 357–8
service workers 333–4, 356–72
aesthetic labor 358
burnout 368
call centers 361, 362
camaraderie 366
cooperation of 364
cost reduction 370
and customers 358, 361, 364, 368
customized service work 371
defined 357
Disney 366
earnings 357
emotional distancing 365, 368
emotional labor 358, 364
flexibility 358
growth 356–7
immigrants 366
informal assistance 368
job satisfaction 367
Justice for Janitors 367, 371
living wage 371
management conflict 363–9
mass service work settings 365–7
customized 367–9
improvement 370–1
portion of workforce 356
psuedo-relationships 364
rebuttal culture 366–7
resistance of 368
routinization 365–6
satisfaction of 366
supervisory control 358
technological control 358
unions 365
waitresses 366
worker commitment 361, 371
worker discretion 358
see also labor
services, globalization of 412
Sestero, A. 57
Sethi, S.P. 307
Sewell, G. 124, 151, 152, 233, 315, 473
Seyler, D.L. 61
Shachar, J. 520
Shaiken, H. 118, 121, 384
Shamir, B. 360
Shapin, S. 377
shareholder value 11, 169
(p. 649) Sharpe, D. 611, 619
Shaw, K. 146
Sheldon, M.E. 379
Shenhav, Y. 180, 181, 183, 204, 382
Shepard, H.A. 380
shop-floor conflict 340–1
history of 340–1
Siim, B. 65
Siler 204
Silicon Valley 37, 85, 439
Silver, A. 386
Silvestre, J.J. 32, 97, 100, 603
Silvestri, G.T. 389
Simon, H. 38, 53, 522
Simpson, R. 502
Sine, W.D. 192
Singapore 99, 557
Sisson, K. 38
Sivula, P. 248
Skarlicki, D.P. 313
skill formation systems 25–6, 95–112
high-skill equibirium 105–6
instability and change 104–11
market as influence 100, 107–8, 109
and mistrust 104
new models 107–10, 112
see also training
skills
as collective goods 95–103
demand for 12, 25, 26
low skills 80
general and firm specific 96
and international competitiveness 104–11
polarization in 12
training 25–6
Sklair, L. 296, 455, 459, 607, 608, 609, 617, 618, 619
Slack, T. 416
Slaughter, J. 150, 191, 232, 266, 492
Slomp, H. 276
Smart, B. 450
Smelser, N.J. 6
Smigel, E.O. 406
Smith, A. 463, 465
Smith, C. 11, 33, 37, 153, 172, 331, 386, 412, 602–25
on Japanese transplants 270, 477, 478, 567, 568
SSD model 179, 458, 459
on teams 28, 149
Smith, M. 40, 41, 42, 44, 82, 84
Smith, P. 153
Smith, V. 212, 339, 366, 368, 492
Smye, M. 318
Snell, S. 37, 39, 228, 229
Snow, C.C. 37, 222, 227
Snyder, W. 488
Soares, A. 366, 367
social agency view of technology 121–6
social capital 156
theory 28
social cognition theory 140, 142
social network analysis 156
societal effects 458–60, 613–15
theory 605–6
sociotechnical systems 27–8, 116, 126, 128–9
actor network 129
and innovation 131–2
nature of 130
technology as 130
and workplace 130–1
sociotechnical systems theory 140
and group effectiveness research 140–2
Soda, G. 509
Soete, L. 558, 562
Sohal, A. 471
Solectron 596
Solvell, O. 494, 569
Sorensen, A. 87
Sorge, A. 5, 32, 123, 178, 604
Soskice, D. 33, 35, 36, 95, 102, 105, 172, 231, 298, 566
Souder, W.E. 379
Spain 54, 536, 539, 540
employment protection 44, 45
unions 295, 296, 542
Sparks, C. 338
Sparrow, P. 540
Spector, B. 223
Spector, P.E. 312, 313
Spender, J.C. 488
Spenner, K.I. 389
Spradley, J.P. 390
Spreitzer, G.M. 141
Spulber, D.F. 515
Squichuk, R. 57, 60, 66
Stack, C. 359, 366
staffing, contingent 12
Staines, G.L. 60
Stalker, G. 119, 467, 486
Standard Oil 585, 591
standardization of processes 569
Japanese-Style Management 342
labor 358
and outsourcing 343–4
Standing, G. 44
Stang, D. 192
Stanton, S.A. 204
(p. 650) Star, S.L. 257
Starbuck, W. 4, 247, 459, 474
Stark, D. 180
Starkey, K. 352
Stasser, G. 142, 143
state institutions 453–5, 488
Steier, L. 521
Stein, W. 249
Steinberg, R.J. 333, 389
Stelling, J. 406
Stern, R. 418, 545
Stevens, M. 96
Stewart, C. 150, 153
Stewart, J. 538
Stewart, P. 232, 342, 348
Stewart, T.A. 206
Stillman, T. 358
Stone, R. 60
Storey, J. 38, 128, 153, 220
Storper, M. 515
Stout, D. 103
Strahan, P.E 84
Strang, D. 11, 166, 172, 177–99, 331, 413, 615
strategic alliances 179
strategic human resource management
defined 222
future research 234–6
hard model 223–4
nature of 223
and organizational performance 229–31, 234
soft model 223, 224, 225
strategy
defined 222–3
perspectives on 222–3
and resource-based value theory 222, 225–6
value-added 358, 360
Strauss, A.L. 380, 390
Strausser, P.G. 381
Streeck, W. 117, 277, 604, 605, 614
on associations 101, 102
on convergence 178, 267
on skills 95, 98, 105
on societal effects 605, 606
Strehl, F. 531, 532, 533, 537
structural adaptation to regain fit thesis 118–19
structural impact view of technology 117–21
Sturdy, A. 363, 369, 611
Sturgeon, T. 594
subcontracting 35, 46
Suchman, L.A. 388
Suddaby, R. 408, 413, 414, 417
suggestion program 342, 351–2
Sun Microsystems 596
Sundstrom, E. 141
Supiot, A. 31, 33, 44, 46
surveillance
high surveillance firm 472–4
workplace 315
Sutton, R. 388, 412
Sveningsson, S. 498, 499
Swan, J. 244, 245, 493, 500
Swanberg, J.E. 57, 66
Swann, G.M.P. 103
Swedberg, R. 6
Sweden 65, 98, 99
employment systems 270, 273, 274
female employment 53, 54, 65
inequality 80, 87, 88, 89
Swimmer, G. 541
Switzerland 76, 88
Sykes, A.J. 313
Symounds 204
system, society and dominance model 179, 458, 459, 603, 610–20
Szell, G. 5
Tabizi, B. 416
tacit knowledge 243–4, 246, 331
Taggart, J.H. 565
Taggart, R. 587
Taiwan 78, 557
Takahashi, Y. 608
Tam, T. 562, 563
Tavistock Institute 467
Taylor, F.W. 153, 182, 194, 305, 340, 463, 465–6, 606
Japanese and 192
on resistance 307–8
on workers 180–1
Taylor, L. 306
Taylor, P. 294, 319, 361, 369, 473, 492
Taylor, R. 290
Taylor, S. 434, 435
Taylor, W. 488
Tchobanian, R. 534
Teague, P. 276
teams 11, 19–20, 85, 138–56, 224, 230, 232, 233, 273
as control 28, 150, 153, 170
chimerical control 152
concertative 151–2
and cycnicism 318–19
Foucauldian interpretations 151–3, 155
future research 154–6
and gender and race 86
and HPWS 146–9, 154
worker outcomes 148–9, 154, 155
and inequality 24
involvement in decision making 148
(p. 651)
Japanese-Style Management 342
labor process theory 149–51, 153, 155
and motivation 142
coercion as 152
and organizational performance 147
postmodern approaches 149, 151–3
research on 27–8
and unions 139
technical work 376–94
growth of 377
new class theories 385–6
professionals 379
social organization of 391–3
study of 386–8
Weberian literature 378–81
technology 80
definitions 117–18, 120
development 510
impact of 26–7
and labor markets 394
in practice 27, 125–6, 127
social agency approach 27, 115, 116, 121–6, 132
impact and scope 124–6
impact of social agency 121–3
and role of technology 126, 127
as sociotechnologies 130
structural impact approach 117–21, 132
hard determinism 118–19
soft determinism 119–21, 127, 132
substitution 120
and work
mutual adaptation 123
three-dimensional view 127–32, 133
variations in outcomes 123
and work transformation 115–33
and worker control 358
Teece, D. 242
Teichova, A. 555
telecommunications industry 439
teleworking 62, 86, 234
temporary workers 40, 494
alternative employment over time 435
changing role of 434–5
wages 434–5
Thelen, K. 102, 112
Theodore, N. 212
Thift, N. 524
Thomas, R.J. 117, 124, 126, 383, 392
Thompson, E.P. 308
Thompson, G. 10, 11, 450, 452, 453, 455, 474, 475, 508–29, 563, 567
Thompson, H.A. 128
Thompson, J.D. 118, 119
Thompson, M.