Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE (www.oxfordhandbooks.com). © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 24 October 2019

Abstract and Keywords

The central argument of this article is that knowledge management is an attempt by corporations to come to terms with new competitive pressures within capitalism for perpetual innovation in products, services, and organization by leveraging the tacit knowledge of their employees. Understanding, codifying, and mobilizing employees' social competencies has emerged as a key driver of corporate human resource policies. Here lies one of the paradoxes of knowledge management. On the one hand, knowledge-intensive firms confront powerful competitive pressures to accelerate every phase of the product development process. Time constraints on innovation, on the other hand, also place enormous pressure on the creative space ceded to expert labor to experiment. None of these tensions are new. What is novel, however, is the intensity of management focus upon the nexus between knowledge, innovation, and competitiveness coupled with the awareness that Taylorist technologies of control necessarily compromise creativity.

Keywords: knowledge management, capitalism, perpetual innovation, products, services, organization, Taylorist technologies

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.