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date: 09 July 2020

Abstract and Keywords

In order to assess what kind of knowledge consultants and management researchers can contribute to support managers' decisions, one first has to find out how managers make decisions. Hence, this article starts by discussing some results on decision making by managers. It then analyzes what kind of knowledge consultants produce and how they produce it. The article also asks why there has been such an enormous growth in the demand for consulting. This growth seems to indicate that managers appreciate the consultants' contributions to their decision making. Then the article argues that the system of science follows its own logic and dynamics and thus necessarily produces a rigor relevance gap: the problems that management researchers analyze are not the problems that managers experience.

Keywords: managers' decisions, knowledge consultants, management researchers, decision making, relevance gap

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