Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 09 December 2019

Abstract and Keywords

This article begins by exploring the adoption of performance management systems, scouring the best research available to understand why results-based reforms have proven so popular. The article then turns to scholarship that addresses the question of implementation. It deals with four possible response strategies available to bureaucrats and contractors (whom are collectively referred to as agents) in the face of performance-based bureaucracy: passive, political, perverse, and purposeful. Moreover, the critique that values cherished in a democracy can be lost in performance-based management, and its strengths and weaknesses are presented. It is also useful to note three additional and relevant counter-criticisms to the value-based critique of performance-based bureaucracy. It further suggests a variety of ways that researchers can advance the understanding of performance-based bureaucracy, most especially by providing evidence on how the introduction of performance information changes the social processes of governance.

Keywords: performance management, performance-based bureaucracy, agents, bureaucrats, democracy, governance, reforms

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.