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date: 14 August 2020

(p. 529) Index

(p. 529) Index

Aaron, B. 258
Abbott, A. 7, 82, 288, 393, 412, 414
Abiker, D. 447
Abrahamson, E. 9, 16, 84, 142, 170, 177, 267, 269, 275, 403, 476
on consulting fashions 328–30, 333, 351–2, 354–6, 379, 389
Accenture 6, 31, 42, 125, 171, 258, 378, 456, 457
Outlook 458
accountability 287
accounting 168
accounting firms 14, 289, 501
elite 97–9
expansion 99–102
management consulting in 93–113
mergers 97–9
partnerships 104–5
accounting industry:
regulation 94–6
structure 97–104
Acker, J. 500–1, 505
Ackroyd, S. 2, 7, 17, 19, 86, 145, 195–6, 231, 285, 288, 290, 297, 303, 314, 316, 412, 414, 423, 470, 472, 476, 477
action research 12–13, 52, 65–6, 67, 374, 518
Adams, C. 520
Adams, M. 276
Adams, S. M. 128
Adler, N. 331
agency 141, 143, 146
agency theory 207, 209, 212–13
agglomeration 228–30
Agnelli, G. 36
agnostic-sceptical position 304
Aharoni, Y. 104, 290, 390, 393
Ainamo, A. 141, 145, 153, 155
Aitken, H. 8, 10, 31
Akehurst, G. 309
Albert, S. 316
Albert Ramond and Associates 41
Alchian, A. A. 209
Alcoa 34
Aldrich, H. E. 87
Alexander, J. A. 78, 80
Alexander Proudfood 42
Alexius, S. 314
Ali, S. 128
alienation 55
Allegrini, M. 472
Allen, D. G. 14, 94, 96–7, 99, 104
Allen, J. 126, 227, 491, 495
Altman, E. N. 127
alumni network 369, 370
Alvarez, J. L. 51
Alvesson, M. 6–7, 18, 20, 127, 331, 333, 335, 369, 428, 468, 470, 476
on the consultant-client relationship389–90, 394, 398–400, 416, 422, 428
on knowledge businesses 248–9, 251–2, 269, 275, 288–90, 305–18
Amaeshi, K. 518
ambiguity 304–5, 306, 308–9, 316, 401, 419
Ambos, T. C. 255
American Airlines 119
American Association of Public Accountants 94
American Bar Association (ABA) 108
American Express 368
American Institute of Certified Public Accountants (AICPA) 94, 96
American Rolling Mill 35
American Rubber Company 59
American Tobacco 60
Americanization 165, 168–9, 178–80, 448
(p. 530) Amiridis, K. 67
Amit, R. 126, 129
Amon, R. F. 82
Amorim, C. 128, 173, 217, 366, 369, 378, 419
Anand, N. 2, 17, 20, 105, 171, 215–16, 249, 255, 259, 271–6, 288, 295–6, 468
Andersen, O. 237
Andersson-Gough, F. 189, 312, 415
Ang, S. 130
Anker, R. 499
anomie 55
Antikarov, V. 372
anxiety 305
Apostolou, D. 253, 255–6
Appleyard, L. 229
Araujo, L. 148, 154
Archer, J. T. 65
archetypes 290–1, 297
Argentina 512
Argyris, C. 372, 374, 440
Arias, M. E. 153
Armbrüster, T. 269, 292, 294–6, 305, 336, 369–70, 379, 468, 470–1, 475, 502–3, 522
consultant-client relationships 389, 396, 398, 400–3, 411–15, 417, 419, 422, 437
consulting theory 139, 148–56, 173, 191, 198–200, 213, 215–16, 218, 227, 235
development of consultancies 6, 9, 17, 82, 99, 117, 129
Armeanakis, A. A. 3, 467
Armstrong, A. 121
Arnold, P. E. 79
Arrow, K. J. 209
Arthur Andersen 6, 93, 95–6, 97–9, 101, 102, 105–6, 109, 119, 198, 375, 456, 487
Arthur Andersen and Co. 112
Arthur D. Little 11, 76, 79, 80, 119
Arthur Young & Co 112
Ashbough, H. 108
Ashford, M. 12, 389, 488
Ashforth, B. 315, 317
Ashmore, M. 430
Aspers, P. 149, 151
Aspray, W. 118
assembling 430
Associated Industrial Consultants (AIC) 37, 38, 42
Association of Consulting Management Engineers (ACME) 2, 11, 40, 82, 189, 199
Association of Management Consulting Firms (AMCF) 190
Astley, G. 87
Astley, W. G. 331
AT&T 60
A. T. Kearney 42, 126
Athos, A. G. 375
Atkinson, M. 359
Attewell, P. 118
Aucoin, P. 448, 450, 454
audits
independent 108, 110
standards 104
Australia 39, 43, 173, 179, 451, 455, 459, 493
autopoiesis 430, 431
Avakian, S. 18
Axelrod, B. 7
Ayittey, G. B. N. 511, 517
Bäcker, E. M. 147
Bäcklund, J. 338, 470, 473–4
Bagchi-Sen, S. 233–5
Bahli, B. 127, 129
Bailly, A. 227
Bain & Co. 369, 375
Bain Insights 376
Bakvis, H. 452, 456
Baladi, P. 253, 255–7
Balanced Scorecard 277, 334
Balderston, C. C. 33, 35
Baldridge Award 332
Bamforth, K. W. 64
Banerjee, S. B. 512, 514–15, 518, 522
Bang, A. 255
Bank Wiring Room 56
Bansal, P. 331
Barber, P. 390, 428
Barefield, R. M. 261
Barley, S. R. 44, 178, 331, 351, 356
Barnard, C. 331
Barnett, A. 61, 456
Barsoux, J.-L. 176
Barth, C. 31
(p. 531) Barthélemy, J. 130
Bartlett, C. 171
Bartlett, F. C. 429
Barton, D. 8
Batenburg, R. 337
Bathelt, H. 235
Battilana, J. 335
Baum, J. A. C. 87
Baumgarten, J. 453
Baur, C. 357
Beale, D. 451
Bearing Point 106
Beatty, R. P. 99
Beauchamp, T. 493
Beaverstock, J. V. 225–6, 233–4
Bechky, B. 394–5
Becker, D. M. 109
Becker, U. 217
Beckert, J. 156
Beckhard, R. 12
Bedaux, C. E. 11–12, 15, 30, 33–7, 41, 45, 179
Bedaux, F. 38
Bedaux system 267
Beer, M. 331
behavioural economics 207
Behrens, S. 129
belief systems 144
Bell, C. H. 12, 14, 374
Bell, C. R. 393, 490
Bell, D. 6
Bell, J. 239
Bemer, R. W. 124
benchmarking 332
Benders, J. 7, 20, 141, 150, 153, 170, 329, 332–3, 335–7, 352, 355, 360, 414, 459, 468
on business knowledge 259–60, 268–77, 279, 295–7
Bendl, R. 501
Benghozi, P. J. 273
Benn, S. 429
Benni, E. 122
Benningson, L. 117
Bennis, W. G. 12
Benschop, Y. 501, 505
Berger, B. 142
Berger, P. L. 87, 142, 429
Berger, R. 42
Berglund, J. 144–6, 270, 416, 433
Berle, A. A. 73
Bernard-Donals, M. F. 514
Bernstein, A. 376
Berry, J. 503–4
Berton, L. 98
Bessant, J. 169, 273, 276, 494
Best, A. 251
Bethlemhem Steel 31, 34, 57
Beyerlein, M. M. 255–6
Beyers, W. B. 212
B. F. Goodrich 35
Bhabha, H. K. 510, 516, 519, 523
Bhambri, A. 262, 389, 401
Bhatanacharoen, P. 3, 9, 11, 20, 32, 84, 170, 176, 268, 331, 366, 371, 416
Bhidé, A. V. 365, 369
bibliometric analysis 170
Bidwell, M. 128
Biech, E. 14
Biemans, W. 276
Bijker, W. 278
Billing
models 292
targets 292
Bilodeau, B. 248
Birkinshaw, J. 329, 469, 471, 476
Birkner, S. 150
Bissessar, A-M. 448
Biswas, S. 15, 393
Biswatosh, S. 514
Bitektine, A. B. 73
Bjarnar, O. 448
Black, J. A. 107
Blair, T. 452
Blake, R. 392–3, 396–7, 405
Blanchard, O. 377
Bloemen, E. 51
Blois, K. J. 127
Bloomfield, B. P. 127, 144, 146, 251, 305, 411, 416, 433, 435–6, 441
Blumberg, D. F. 454
Blumer, H. 327
Boddewyn, J. 233
Bogenrieder, I. 414
Böhlen, M. H. 447
Bok, D. 373
(p. 532) Boland, R. 394
Boli, J. 81
Boltanski, L. 145
books, consultants tool 11–12, 14, 16, 454–5
Booz, E. 40, 75–6
Booz & Co. 369, 376
Booz Allen 5, 454
Booz Allen & Hamilton 11, 30, 76, 77, 79, 80, 377
Bormann, E. G. 355
Born, G. 376
Boston Consulting Group (BCG) 179, 267, 348, 369
Publication 376
Boston Manufacturing Co. 59
boundaries 475
Bourdieu, P. 441
Bourgeois, T. 102
Boussebaa, M. 168, 171, 176, 294, 470, 512
Bower, M. 16, 30, 365
Bowie, N. 493
Bowman, J. 76–7
Boxall, P. 313
Boxenbaum, E. 335
Braam, G. J. M. 141, 269–70, 277
Bradford, M. G. 225
Brandeis, L. 31
branding 314–15, 470
Branson, R. 350
Braverman, H. 15, 31
Brazil 173, 179, 510, 512
Brech, E. 12, 29, 35
Brint, S. G. 189
Briscoe, F. 128
British Institute of Management (BIM) 55, 194
British Management Consultancies Association 38
Brock, D. M. 105, 191, 289–90, 297
Brocklehurst, M. 472
Brooks, C. 473
Brooks, R. 197
Broschak, J. P. 288
Brown, A. 276, 306–7, 310, 316–17
Brown, J. L. 285, 289–90
Brown, L. D. 518
Brown, R. H. 434
Bruce, K. 9, 12, 19, 37, 51–3, 56–8, 349, 374
Brunsson, N. 270, 334, 338, 435
Bryson, J. R. 212, 227–8, 231–3
Bulmer, J. 53
Bulmer, M. 53
Bundesverband Deutscher Unternehmensberater (BDU) 190, 194
Buono, A. 394, 402
Burdg, H. B. 3, 467
bureaucracy 311, 312, 319
professional 288–9, 298, 309
bureaucratic organizations 287
Burke, K. 146
Burke, W. W. 502, 504
Burns, T. 63, 286
Burt, R. S. 152–3
business education 72
business press 10–11, 14, 72, 82–4
business processes 255
Business Process Re-engineering (BPR) 44, 170, 269, 328, 516
business schools 6, 81–2, 365–80
contested emergence 367–8
faculty members 366
graduates 368–70, 378
as role model 366, 375–8 see also consultants
Business Week 83, 98
Butler, N. 472
Butterfield, K. 490
buzzword 334, 337, 339
Byrkjeflot, H. 147
Byrne, J. A. 16, 198, 340, 487–8
Cabot, P. 54
Cabot Weekends 60
Cailluet, L. 9
Calas, M. B. 514, 517
Caldas, M. P. 512
Callon, M. 141
Camp, R. C. 332
Campbell, C. 450
Campbell, J. L. 147
Campbell-Kelly, M. 118, 121, 124
Campion, M. 292
Canback, S. 71–2, 85, 87, 214–15
Cap Gemini Ernst & Young Consulting 106
CapGemini 125
capitalism, subnational 239
capitalist system 176–80
Capron, M. 8
Capur, A. 122
career orientation 310–11
career progression 470, 500, 504–5
up-or-out 502–3
Carey, A. 59
Carey, J. L. 94
Carli, L. L. 500
Carlone, D. 357
Carmel, E. 122, 125, 130
Carnigie Corporation 367
Carr, D. K. 455
Carr, N. G. 129
Carroll, G. R. 78
Carson, P. P. 328
Case, P. 270
Caulkin, S. 357
Cavenagh, R. R. 332
Caves, R. 355
Cayet, T. 32, 51
Cerf, V. 121
Certified Management Consultant (CMC) 190
Chait, L. P. 253, 256
Chakrabarty, D. 516
Chamber of Commerce Court on International Arbitration 106
Chambers, M. 107
Champy, R. 353
Champy, J. 331, 328, 347, 348
Chan, S. S. 122
Chandler, A. D. 8–9, 13, 15, 29, 33, 72–4, 85, 177–8, 287
Chanlat, J-F. 195–6, 231, 288, 290, 472, 476
Channon, D. F. 42
Chao, C. 255
Chapman, C. 228
Chartered Management Institute 472
Chase, R. 393
Cheon, M. J. 124
Chesbrough, H. W. 335
Cheung, M. T. 129
Chiapello, E. 145
Chicherin, A. 429
China 122, 168, 173, 174, 178, 510, 513, 522
Chio, V. C. M. 515, 518
Chisholm, R. F. 518
Choi, D. Y. 255, 257–8
Chou, E. S. 216
Christensen, P. R. 469, 475
Christenson, D. 335
Christy, J. 11, 15, 34–7
Chui, M. 453
Church, A. H. 502, 504
citation analysis 352
Civil Resettlement Units (CRU) 62
Clark, G. L. 239
Clark, P. 374
Clark, T. 2–3, 5, 9, 11, 16, 18, 20, 468, 487, 489, 501
on business knowledge 249, 251, 268–9, 271, 273, 275, 288, 304–5, 315, 329–33, 335–6, 339
consultant-client relationship 389–90, 395, 398–400, 402, 405, 411–13, 416, 427–8, 437, 441, 460
consulting fashions 347, 349–54, 356–9, 366, 371
development of consulting 71, 84–5, 125, 129
theory of consulting 139–41, 146, 149–50, 152, 156, 170, 176, 191, 193, 197, 199
Clark, W. 32, 33
Clarke, D. B. 225
Clegg, S. 404, 428, 432, 479
Clerical Work Measurement 39
client capture 107–8
client orientation 312
client system 421
client-consultant interaction 85–6,389–405, 413
client's role 411–23
critical model 398–403
expert model 392–6
nature of 390, 393, 396–7, 399, 401
social learning model 396–8
client-consultant relationship 140, 153–4, 156
examination of 469–70
radical constructivism 430–3
(p. 534) client-vendor relationships 130
clients
in the client-consultant relationship 411–23
as competitors 477
and consultants views 305
diversity of 420–2
good 415
identification 489–90
knowledge 413, 414–16
meetings with 228–30, 237
multinational 294
no benefit from consultants 432
power 421
practices 470
prefer male consultants 503–4
stakeholders 494
suspicion 417, 419 see also managers
Clinebell, J. M. 368
Clinebell, S. K. 368
Clinton, B. 452, 455
Clott, C. 124
cloud computing 130
coal mining industry 64, 65
Coase, R. H. 209
codification 252–3, 259
Coffee, J. C. 94, 108–9, 192, 199, 472, 488
Coffey, W. 227
cognitive-cultural perspective 139, 140–1, 146–8
Cohen, J. 119
Cohen, N. 197
Cohen, R. B. 237
Cole, J. R. 375
Cole, R. E. 332
Collins, D. 268, 331, 335, 436
Collinson, D. 501, 505
Colorado Fuel and Iron (CFI) 54, 57
Colwyn-Jones, T. 331
commercial schools 367
communication 427–8
of fashions 334–6
unsuccessful 431–2
communities of practice 255–6
Compatible Timesharing Systems (CTSS) 124
Computer Software Systems (CSS) 124
computers
mainframe 118, 119, 124
mini- 120
networks of 121
personal 120
conflict of interests 107–11, 489
connectedness 143, 153
conservation techniques 518
constructivism
definition 429
historical overview 428–30
consultancies
adaption to social system 176
alumni network 369, 370
global growth 510–11
interrelations between 472
personnel turnover 369–70
research by 376–7
rites 437
small 173
strategy 71–87, 366
structure 470
consultancy system 422
consultants
attracting and retaining 313–14
carriers of ideas 433
and clients views 305
external irritants 431–2
in fashion arena 330–1, 334
former 340, 368–9, 468
knowledge 192–3, 401, 414–16, 423
as management educators 377–8
material artefacts 433, 435
parasitic 432
previous experience 365
reports 435–6
risks from using 197–8, 305
self-descriptions 436
uncertainty 139–40
consultants-government relationship 457–8
consulting
best practice examples 170–7
careers in 470, 500, 502–5
gender in 501–4
(p. 535) global expansion 34–7
government demand for 448–53
nature of 390, 393, 396, 399
rejection of 471
scepticism about 398
a social process 127–8 see also management consulting
consultocracies 145
Conti, R. 44
Continental Mills 59
control 303–19
client/consultants balance 336–8
culture 310
in-house 309–11
informal 319
normative 314
outsourcing 311–12
convergence 165, 170
Cooke, B. 67
Coombs, R. 337
Cooper, D. J. 102, 105, 202, 290
Cooper, R. 273
Coopers & Lybrand 98, 112, 455
Copeland, T. 372
Copley, F. B. 29
Corley, K. 316
corporate advisers 30
corporate classification 74
corporate forms 73–6
corporate governance 175
corporate professionalism 202
corporatization 72, 86
Costas, J. 309, 315–16
Costea, B. 67
counselling 52
Covaleski, M. 309
Covey, S. R. 349, 357
Craig, D. 12, 197, 270, 458, 468, 473, 488
Crainer, S. 368, 370, 375, 377–9
Crampton, J. 119
Cray Group 42
credence goods 149
Cresao McCormick & Paget 77, 80
Cresap, M. 76–7
critical model 390, 398–403, 404, 411–12
critical perspective 389
critical theory 477–8, 480
criticism 317–18
cross-cultural encounters 511, 519–21
Crossan, R. M. 39
Crossmann 129
Crozier, M. 404
Crucini, C. 169, 173, 175–6, 258, 469, 474
Cruickshank, J. 60
Crump, N. 67
CSC Index 269, 348
Cullen, J. 355
culture 519–21
of control 310
knowledge-sharing 257, 261
organizational 256, 315
oversimplified 520
Curle, A. 62
Curnow, B. 509–10, 519–20
Currie, W. L. 130
customer relationship management (CRM) 121
Cyert, R. M. 296
Czarniawska, B. 15, 21, 139, 141, 169, 278, 305, 327, 336, 374, 379, 399, 414, 416, 428–9, 434, 437–42, 467, 476
Czarniawska-Joerges, B. 428, 433–4
Czerniawska, F. 235, 392, 396–8, 478, 488
Daniel, C. A. 367
Danieli, A. 127, 144, 146, 251, 277, 305, 411, 416
Daniels, P. W. 225, 227–8, 231–3
data sources 468, 473–4
D’Aunno, T. A. 78, 80
Davenport, T. H. 171, 179, 249, 259, 262, 313
David, D. 54
David, R. J. 30, 6, 11, 16, 30, 73, 83–7, 142–4, 147, 168, 173, 217, 267, 330, 336, 365–6, 379
Davis, L. E. 65
Davis, D. 491, 495
Davis, S. 372
Dawes, P. L. 212, 336, 420
Day, G. 276
de Brabandere, L. 375
de Filippo, G. 122
de Jong, J. A. 470, 494, 496
(p. 536) Deakins, E. 447
Deal, T. E. 375
DeAngelo, L. 107
Dearlove, D. 368, 370, 375, 377–9
decentralization 74
Deetz, S. 67, 305, 312–13, 316
DeGeorge, R. T. 490
Delacroix, J. 78
Deloitte Haskins & Sells 97, 112
Deloitte Touche 98
Demsetz, H. 209
Deng, P-S. 250, 253, 255–7
Dent, M. 199
deontology 492
dependency and power 416–17
Deschoolmeester, D. 127
Deshpande, R. 276
Deutschmann, C. 144
developing and emerging economies 509–23
development
local 131
regional 131, 169, 173
Devinney, T. 2, 9, 15, 20, 85, 154–5, 398, 402–4, 411, 414–15, 427, 460, 469, 494, 503, 521
Devos, J. 127
Diamantopoulos, A. 448
Dicken, P. 233
Dickman, M. 128
Dickson, W. J. 56
Diebold 121
diffusion 31–2, 140–1
global 167
ideas 350, 352
knowledge 140–1, 418–20
digital communication technologies 360
Dillon, S. 447
Dilthey, W. 429
DiMaggio, P. J. 9, 13, 15, 75, 82, 85, 141, 145, 170, 333
diversification 293–4
geographical 294
and growth 298
diversity 147, 309
Djelic, M-L. 141, 145, 153, 155–6, 448
Docherty, P. 45
dominance effect 166, 167, 171–2, 178, 180
Domsch, M. E. 468
Donadone, J. C. 173, 509
Donham, W. 54, 60
Donnelly, R. 257–8
Doorewaard, H. 332, 501, 505
Doucet, T. A. 261
Dougherty, D. 273, 275–6, 297
Dowling, G. R. 212, 336, 420
Downs, L. L. 9, 15, 35
Dreher, G. E. 499
Drescher, S. 337
Drucker, P. F. 6–7, 314
du Gay, P. 311
Du Pont 35, 60
Dudek, D. 218
Dugdale, D. 331
Dukerich, J. 317
Duncan, J. H. 39
Dunford, R. 253
Dunleavy, P. 453
Dunning, J. 233, 237
DuPont 57
Dutton, J. 271, 317
Dwyer, A. 454
e-business 121–2, 126
Eagly, A. H. 500
Eastman Kodak 35, 125
Eccles, R. G. 84, 333, 488
economic approach 207–21
economies of scale 217–18
Edersheim, E. H. 16, 191, 365–6, 369
editors 354
Edward VIII 11, 36–7
Edwards, D. 430
Edwards, J. D. 94
Edwards, P. 294
efficiency consultants 29–30, 32–7
decline of 41–2
post-World War II 37–41
efficiency experts 30
efficiency ideas 43–4
Eisenhardt, K. M. 7
Eisenhower 79
Ejenäs, M. 253, 256
Ekinsmyth, C. 229
(p. 537) Electronic Data Systems (EDS) 124, 125
elite formation 152–3
Elkind, P. 171
Elliott, M. P. 503
Elson, R. J. 110
embeddedness 419
Emerson Efficiency Engineers 33–4
Emerson, H. 11–12, 30, 33–4
Emery, F. E. 63–5
Emmerich, H. 78–9
Emerson, S. 33–4
employees
interviewing 52
regulating 308
Enderwick, P. 233
engineering 30–45
Engwall, L. 3, 6, 8, 18, 305, 310, 390, 412, 418, 427–8, 449
consulting fashions 337, 349, 366–7, 370, 374, 376, 380
development of consulting 32, 51–2, 82, 87, 127
future research 467–8, 471, 474, 501, 509, 516
theory of consulting 140–3, 145, 154, 169–70, 173, 176, 178–9
Ennew, C. 276
enterprise resource planning (ERP) 419
entrepreneur network 152
Epstein, L. D. 332
Erçek, M. 512
Eriksson, C. B. 127, 337
Eriksson-Zetterquist, U. 438
Ernst, B. 15, 71–2, 84–6, 143, 149, 177, 305, 333–4, 348, 351, 412, 418
Ernst & Whinney 112
Ernst & Young 98, 106, 108, 375, 456
Esposito, E. 327
ESSO 37
ethics 487–96
codes of 189, 190, 490
and individual values 491
ethnic inequality 514
Etzkowitz, H. 374
European Community Institutions Committee (ECIC) 456–7
European Federation of Management Consultancies Associations (FEACO) 4, 6, 173, 456–7
European Union (EU) 173
eEurope Action Plan 453
evaluation
performance 337–8, 339
restructuring 333–4
Evans, M. 42, 44–5, 144, 269, 330, 414, 416
Evetts, J. 189
executive search 236
experience goods 149
expert consulting 493–4
expert model 390, 392–6, 403
expertise
contested 143–4
pool of 229
spacial divisions 226 see also knowledge
expertise-based pathway 272
Exton, Jr, W. 490
Ezzamel, M. 333
Fairchild, G. 352
Faliva, G. 36, 40
Farhoomand, A. 120–2
Farnham, A. 350
fashion 9, 16, 148, 169–70, 197–8, 271, 327–40
apostles of 351–2
communication 334–6
consumers of 333
created and disseminated 403
definition 328–9
management 83–4
measure of 329
in the public sector 454–5
fatigue 55, 56, 59
Faulconbridge, J. R. 4, 18, 20, 153, 173, 225–6, 228–9, 233–4, 236–8, 291
Faust, M. 3, 14–15, 17, 19, 85, 147, 150, 153–4, 169, 173–4, 177, 180, 217, 267, 269, 276, 330, 376, 379, 418, 475
(p. 538) Fayol, H. 44
Feinleib, H. 124
Fennel, M. L. 107
Fenton, E. M. 168
Ferguson, M. 14, 35–6, 119–21, 173
Ferner, A. 294
Ferrell, O. C. 493
Fidal 108
financial system 175
Fincham, R. 2, 9, 16, 18, 20, 85, 268–9, 273, 278, 311, 479, 494–5, 503
consultant-client relationship 390, 399–402, 411–14, 416–17, 427–8
consulting fashion 330–3, 335, 350, 374
consulting theory 139–40, 144–5, 148, 154–6, 170, 177–8, 192–3, 195, 197, 202, 231, 250
development of consulting 42, 44–5, 127, 129
Fineman, S. 390, 393–8
Fischer, F. 450
Fisher, D. 53–4
Fiss, P. C. 335
Flanner, J. 35, 37
Fleming, P. 309, 315–16
Flesher, D. L. 94
Flesher, T. K. 94
Fletcher, J. K. 499–500, 505
Fligstein, N. 41, 72–5, 85, 141, 149, 178
Fombrun, C. 87
Fong, C. T. 368
Forbes 5, 6, 83
Ford Foundation 367
forgetfulness 270
Fortune 500368
Foss, N. 287
Fosstenløkken, S. M. 247–8, 260, 275, 295, 390, 395, 411, 413–15, 469–70, 472
Foucault, M. 404
Fountain, J. E. 453
Fourcade, M. 155, 156
Fournier, V. 187, 189, 393
Fox, S. 404
France 36, 43, 108, 173, 174, 175, 179, 231, 447, 449, 459
Franck, E. 213
Frank, R. H. 208
Frankel, M. S. 518
Freedman, R. 127
freelancers 229–30
Freeman, R. E. 21, 171, 379, 478, 494–6
Freidson, E. 187, 189
French, W. L. 12, 14, 374
Frenkel, M. 21, 45, 169, 471, 478, 512, 514, 517, 519–20
Freud, S. 52
Friedman, T. L. 165
Friesen, P. 287
Froud, J. 477
Fry, G. K. 78, 449
Fry Consultants 80
Fubini, D. 375
functional equivalents 174
functionalism 304, 389–90
Furubotn, E. G. 209–10
Furusten, S. 276–7, 334–5, 337–8, 353, 355, 370, 374–6, 471, 476
Gabo, N. 429
Gabriel, Y. 311
Gaebler, T. 448, 455
Galal, K. 5, 19, 125, 151–2, 168, 173, 218, 303, 379, 453, 471
Galanter, M. 191, 288, 292
Gallessich, J. 390, 393–4, 396
Gamble, J. 44
game theory 208
Gammelgaard, J. 249
Gammelsaeter, H. 418
Gantman, E. R. 512
Gantt, H. 31, 33
Gao, G. 122
Gardner, H. K. 2, 17, 20, 105, 171, 215–16, 249, 255, 259, 271–6, 288, 295–6, 468
Garfinkel, E. 357
Garratt, R. 392, 396, 402
Gash, D. C. 331
gatekeepers 142, 488
Gatrell, C. 505
Gattiker, U. E. 503
Gealy, J. 503
Gebelt, M. 125
Gefen, D. 130
Gellerman, W. 518
Gemini 454
(p. 539) Gemini Consulting 269
gender 499–506
segregation 499–500
General Electric (GE) 35, 57, 74, 95, 119, 332
GEISCO 124
General Foods Corporation 65
general management consulting (GMC) 117
General Motors 34, 57
geography, and management consultancies 225–40
George S. May 30, 42
Germany 40, 108, 173, 174, 175, 179, 217, 227, 235, 376, 447, 477
Gervasi, F. 78
Geyer, D. 130
Ghemawat, P. 165
Gherardi, S. 148, 154, 156
Ghoshal, S. 171, 248, 368
Gibbons, M. 374
Gibson, J. W. 352
Giddens, A. 149, 452
Gilbert, K. 147
Gilbreth, F. 31–2
Gilbreth, L. 31–2, 365
Gill, J. 177, 270, 351
Gillespie, R. 52–3, 58–60, 67
Gilson, R. 292–3
Ginsberg, A. 389
Gioia, D. 316
Giroux, H. 141, 143, 278, 335
Gitelman, H. 54
Gladwell, M. 171
glass ceiling 499–500
Glickauf, J. 119
Glimstedt, H. 39, 44
Glise, H. 44
Global Crossing 109, 488
globalization 142, 165, 168–9
globally integrated network (GIN) 294
Goe, W. 227
Goffman, E. 146, 434
Goldwasser, C. 375
Goleman, D. 349, 359
Golembiewski, R. T. 509, 511, 519
Goo, J. 127, 130
Goodmeasure 374
Goodstein, J. 78
Goodyear 57
Gordon, R. A. 81, 367
Gorla, N. 125
Gottschalk, P. 130
Gouldner, A. W. 288
government
federal 78–9
local 447
openness 79–80, 449–50
relationship with consultants 457–8
restructuring 447–60
size of 449 see also new public management
Gow, D. 478
Grabher, G. 226, 229
Grad, B. 118, 121
Graham, B. 357
Graham, I. 335
Granovetter, M. 85, 149
Grant, D. 338
Graubner, M. 126–8
Gray, B. H. 80
Gray, G. 119
Greatbatch, D. 3, 9, 11, 20, 32, 84, 146, 152, 170, 176, 268, 329, 331, 335, 350, 354, 356–9, 366, 371, 399, 416
Green, Jr, S. E. 330, 334
Green, P. 128
Greenwald, J. 118
Greenwood, R. G. 5, 14, 19, 173, 193, 197, 201–2, 331, 333, 352, 379, 389, 432, 457, 470–1, 476, 501
development of consulting 55, 59, 79, 96, 99, 102, 105, 119
on knowledge businesses 267–70, 275, 277, 285, 288–90, 294–5, 297, 306–7, 310–11
Greiner, L. 262, 267, 277, 331, 389–90, 393, 401
Greschuchna, L. 212
Gresham, L. G. 493
Grey, A. 376–7
Grey, C. 111, 189, 292, 312, 415, 472
Griggs, K. A. 250, 253
Grimshaw, D. 472
Grint, K. 270, 351, 353, 356
Gross, A. C. 449, 471–2, 477, 510–11
(p. 540) Gross, C. 7, 145, 190, 192–5, 369
Grover, V. 124
growth
and diversification 298
motivation for 295
Guilhon, A. 249
Guillén, M. F. 32, 51, 153, 165–6, 179, 267, 269
Gunnarsson, E. 367
Gupta, A. 122, 130
Gupta, U. G. 122, 130
guru theory 348–9
gurus 347–60, 416
apostles of fashion 351–2
consultant 349–51
definition 348–51
live presentations 356–9
management 331
and print media 353–6
rhetoric 355, 359
Guthey, E. 347, 351
Guttman, D. 14, 77–81, 448, 450, 458
Haas, M. R. 17, 171, 257–8, 290, 292–3
Habermas, J. 373–4, 429
Haddad, K. 99
Haferkamp, S. 337
Hagedorn, H. 9, 15, 169
Hagel III, J. 121
Hagenmeyer, U. 488–9
Halbrich, M. 233
Hall, P. A. 166, 449
Hall, R. 285–7, 289
Hall, S. 226, 229, 233–4, 236, 514
Halliday, T. 291
Halligan, J. 450–1
Halloran, P. 456
Hamel, G. 227, 329, 349–50, 360, 469, 471, 476
Hammer, M. 347, 349, 353
Han, S. 75
Handfield-Jones, H. 7
Handy, C. 349
Hanlon, G. 478
Hansen, M. T. 7, 17, 126, 128, 171, 247, 249–50, 252–3, 257–8, 272, 290, 292–3, 306, 310, 313, 418
Hansen, S. C. 218
Harbison, F. H. 519
Harding, F. 454
Hardy, C. 273
Hargadon, A. B. 248, 259
Harquail, C. 317
Harris, J. 492–3
Harris, M. E. 504
Harrison, J. 495
Harvard Business School 52, 54, 58, 369
Harvey, C. E. 53
Harvey, M. 238
Harvey Jones, J. 349
Hastings, H. 289
Hatch, M. J. 314
Hatchuel, A. 44
Haug, M. 393
Hauge, W. 456
Haveman, H. A. 75, 85–6
Hawker, G. 451
Hawkins, D. F. 119
Hawthorne studies 52, 53, 56, 57, 58–9, 67
H. B. Maynard 30
HBS-McKinsey 378
health care 80–1
Hearn, J. 501, 505
Heclo, H. A. 449
Heinz, J. P. 448
Helfen, M. 150
Heller, F. 477–8
Heller, T. 275
Henderson, L. 54
Henriksen, L. 253, 255–6, 258
Henry, O. 153, 473
Heritage, J. 359
Hernes, T. 442
hero managers 349–51
Herrigel, G. 448
Heusinkveld, S. 7, 20, 141, 150, 153, 259–60, 268–79, 295–7, 331–3, 357, 360, 414, 459, 468
Hewitt, P. 456
Hewlett, S. A. 500, 503
Hewlett-Packard 98
Hicks, C. 54
Hicks, J. 260
Hickson, D. 287
(p. 541) Hiebeler, R. 375
hierarchy 309–10, 311, 312
Higdon, H. 2, 4, 11, 13–14, 40–2, 71, 77–8, 80, 82, 168
Hillebrand, B. 276
Hinings, C. R. 7, 17, 79, 98, 102, 105, 107, 191, 285, 287, 289–90, 294, 297, 306, 306–7, 310, 331, 432
Hirsch, P. M. 156, 352
Hirschheim, R. 125
Hislop, D. 250, 260, 336, 395, 413, 418–20
history, role of 166, 167
Hitchens, D. M. 228
Hitt, M. 292
Höck, M. 212
Hodge, M. 456
Hodgson, D. 472, 476
Hofstede, G. 175, 519, 521
Hogan, J. E. 372
Hollingworth, M. 456
Holman, K. 448
Holtz, H. 267
Holzner, B. 429
homogenization 141
Höner, D. 146, 338
Hoopes, J. 53–5
Hoover 78–9
Hoover Commission 78
horizontal differentiation 286–7, 290, 291, 293
hospitals 80–1
Hou, J. 122
House, R. J. 175
Howard, M. 451
Howcroft, D. 117
Howell, J. E. 81, 367
Hristozova, E. 468
Hsiao, R.-L. 129
Hsieh, N. H. 99
Hu, Q. 125
Huczynski, A. 177, 268, 331, 335, 347–50, 353–4, 356–7, 402
Hughes, E. C. 188
Hughes, J. S. 218
Human Relations 63
human relations school (HRS) 52–67
Human Resource Management (HRM) 310, 472
human resources (HR) 6–7, 171, 513
humour 358
Humphreys, G. G. 43
Humphreys, M. 317
Hunt, C. S. 77, 87
Huntington, M. 453
Husted, K. 249
Iacocca, L. 349
Ibarra, H. 252, 503
IBM 60, 98, 106, 118–19, 120, 121, 125, 217, 368
Global Business Services 4
Service Bureau 124
ideal worker 500–1, 505
ideas
diffusion of 350, 352
factory 414
family of 348–9
identities 303–19, 475
ambiguities of 316
competing 315
importance of 314–16
individual 314–16
organizational 314–18, 319
self- 319
social 315–16
image 314–15
impression management 146, 148, 151, 251
improvisation 278
Inbucon 42
incentives 253–5, 311 see also reward structures
independence problem 109
India 510, 512
industrial engineering 39
industrial evolution 84–7
industrial psychological 53, 57
industrial relations 175
Industrial Relations Counselors (IRC) 57
inefficiency 304
inequality, ethnic and racial 514
informal interactions 227
information technology (IT) 95, 168, 253, 471
business models 125–9
consulting on 117–31
emergence of 118–20
(p. 542) growth and innovation 120–2
feasibility studies 119
firms 291
Infosys 122
innovation and structure 297–8
INSEAD 368, 377
insiders 154
Institute of Business Consulting (IBC) 190
Institute of Consulting (IC) 189, 472
Institute of Management Consultants (IMC) 14
Institute of Management Consultants USA (IMC USA) 190
institutional change 71–87
institutional economics:
heterodox 216–17
institutional perspective 139
institutional trust 149
integration 287, 290, 291, 297, 495
interests, dispersal of 413
international assignments 297
International Committee of Scientific Management 32
International Council of Management Consulting Institutes (ICMCI) 190, 490
International Labour Office (ILO) 15, 57, 517, 520
Internet 121, 360
interpretive templates 434–5
Ip, C. 122
Irving Trust 57
Ĭşeri, S. A. 512
isomorphism 9, 475
Israel 512
Italy 36, 173, 176
Jack, G. 514
Jackall, R. 10, 151, 154, 170, 175, 177, 305, 400, 467, 474
Jackson, B. 84, 269, 330–1, 347, 349, 351, 355–7, 399
Jackson, T. 518
Jacobs, K. S. 40
Jamieson, K. H. 503
Janet, P. 52
Japan 43, 174, 513, 517
Jarrett, M. C. 458
Jaworski, B. 276
Jensen, M. C. 372
Joerges, B. 141, 434
Johansson, A. W. 144, 191, 196, 200, 305, 394, 400
Johansson, J. 237
John, R. R. 13
Johnson, T. J. 187–8
Joly, H. 367
Jones, E. 14, 18, 42, 94–5, 97, 120, 153, 173
Jones, A. 4, 14, 225–6, 228, 233–9, 473
Jones, D. T. 335
Jones, G. W. 451
journals
consultancies’ 376, 379
scientific 373
J. P. Morgan 60
Jung, C. G. 53
Jung, N. 2, 9, 11, 14, 20, 82–3, 143, 170, 176–7, 197, 305, 337–9, 349, 351, 375, 379, 403, 416, 418, 428, 454, 488, 516
Kaas, P. 210–13
Kahn, E. J. 80, 119
Kahn, R. 121
Kakabadse, A. 249
Kakabadse, N. K. 249
Kandrova, D. 150
Kanigel, R. 30
Kant, I. 333
Kanter, R. M. 349–50, 360, 371–4, 379, 402
Kaplan, K. L. 504
Kaplan, R. 330, 334
Kaplan, W. S. 255–7
Kapnick, H. 105
Karlsen, J. P. 130
Kärreman, D. 171, 248–9, 290, 306–7, 309–11, 314–16, 369, 394, 399, 401, 470
Kaufman, B. 54
Kawamura, Y. 327, 329
Kearney, A. T. 76
Keating 451
Keeble, D. 4–5, 173, 227–31
Kehrer, R. 214–15
(p. 543) Kelan, E. K. 21, 478, 500–1, 505
Kelemen, M. 331, 334
Kellner, H. 142
Kelly, T. B. 375
Kelvinator 39
Kennedy, A. A. 375
Kennedy Consulting Research 4
Kern, T. 127
Kerr, R. 515, 517
Ketchum, L. D. 65
Ketteman, C. 375
Keuper, F. 212
Khurana, R. 54, 82, 366, 368, 379
Kieser, A. 2, 7, 9, 11, 14–15, 20, 267, 269–70, 277, 305, 468, 488, 516
consultant-client relationship 389–90, 399–400, 403, 412, 416, 418, 421, 428, 431–2, 454
consulting fashions 330–1, 333–4, 336, 348–9, 351, 355–6, 359, 369, 374–5, 379
development of consulting 71–3, 82–7
theory of consulting 143, 145–6, 170, 176–7, 190, 192–5, 197–8
Kim, S. 130, 253
King, M. L. 357
King, W. L. M. 54
Kingdon, J. 271
Kinney, W. R. 111
Kinnie, N. 468, 476
Kipping, M.
consultant-client relationship 2, 5, 7–12, 14, 16, 18–19, 390, 398, 400, 403, 413–15, 418–19, 421–2, 427–8, 437, 448–9, 452, 458
consulting fashion 336, 349, 365–7, 369, 376–80
development of consulting 30, 35–6, 38–41, 51–2, 71–2, 74, 82, 86–7, 99, 117–18, 126, 128–9
future of research 467–71, 474, 478–9, 487, 501, 509, 516, 521–2
on knowledge business 267, 269, 288, 291, 293–5, 297, 305–6, 310
theory of consulting 145, 147–8, 150–5, 168–9, 173–7, 179, 187, 190–1, 194–5, 198, 200, 202, 217, 227, 232–6, 238
Kirk, J. 128
Kirkland, E. C. 367
Kirkpatrick, I. 2, 7, 17, 19, 86, 126, 145, 190, 194, 198, 200, 202, 285, 288, 291, 297, 303, 306, 310, 314, 316, 366, 376, 378, 412, 414, 423, 470, 477
Kishore, R. 127, 130
Kitay, J. 150, 176, 179, 188, 191, 193, 268–9, 277, 305, 336, 340, 393, 395, 402, 416, 418, 421, 470
Klepper, R. 130
Klynveld Peat Marwick Goerdeler (KPMG) 98, 109, 458
Klynveld Peat Marwick Goerdeler (KPMG) Consulting 106
Klyver, K. 469, 475
Kmart 488
Knights, D. 117, 268, 277, 501
Knorr Cetina, K. 430
knowing 475
knowledge
ambiguous 401
as asset 252–3, 260, 261
clients’ role 413
co-production 414–16
codifying 252–3, 259
consultant 192–3, 401, 423
context 394
creation of new 259–60
different bases 402
diffusion 418–20
economics of 85
explicit 250–1
indigenous 516
intensity 230–2, 306
nature of 249–52
of the Other 516–17
as possession 250
and power 418–20
relevant 420
resistance to foreign 519
SECI model 250–1
sharing 252–9, 401–2, 414
as socially embedded 250, 252–3, 260
society 248
subaltern 514, 517–19
as symbol 251
tacit 250–1
transfer 252–9, 394–5
(p. 544) translation 513
usable 427
work 289, 476 see also expertise
knowledge brokers 304
knowledge entrepreneurs 268–9
knowledge management (KM) 7, 17, 128–9, 143–4, 247–62
definitions 248–9
effects of 258–9
global systems 105
roles and structures 255–6 see also management knowledge
knowledge workers 6–7, 195–6, 289
managing 306–9
power of 314 see also consultants
knowledge-intensive firms (KIF)s 171, 476
Knox, F. 76
Knutstad, G. 335
Kohlbacher, F. 255
Kohli, A. 276
Kohr, J. 212
Kok, R. 276
Kor, Y. 292
Kordon, T. 153, 173–4
Korea 173
Kornberger, M. 428, 432, 479
Kostera, M. 147, 174
Kotter, J. 373
Kouzmin, A. 249
Koza, M. 290
Krehmeyer, D. 21, 171, 379, 478
Kreiner, K. 314
Kreis, S. 15, 35–6
Krishnan, J. 99
Krohe, J. 357
Kubr, M. 2, 4, 15, 18, 188, 190–2, 198–9, 287, 293, 378, 390, 393, 395, 428, 488, 501, 509, 518–21
Kumar, V. 493–4
Kumra, S. 478, 502–3
Kunda, G. 44, 178, 351, 356
Kunnathur, A. S. 130
Kwek, D. 514, 520
Kwon, S.-H. 147, 173, 178, 471, 509
Kyrö, P. 190, 192–3, 488
labels 334, 434
labour, ecology of 229–30
Lacity, M. 125, 130
Ladenson, R. F. 518
LaFond, R. 108
Lahti, R. K. 255–6
Lakomski, G. 398
Laloux, P. 35
Lammers, C. 270
Lancaster, J. 32, 365
Lancaster, Z. 335
Landers, R. 292
Langlois, R. 120
language 256, 416
Laring, J. 39
Larson, M. S. 7, 82, 187–9
Larwood, L. 503
Latour, B. 141, 430, 435
Lau, M. B. 125
laughter 358
Lave, G. 154, 156
Lawrence, P. R. 286–7
leadership 142, 179, 259, 269, 307
leaky pipeline 501–2
lean production 43, 335
learning
joint 428
models of 414–15
Leavis, F. R. 61
Leblebici, H. 292
Lee, J.-N. 125, 130
Lee-Kelley 129
legal profession 108
Legge, K. 141, 146, 150, 152, 156, 251
legitimacy 82, 85, 86, 144–5, 273–4, 335, 360, 395–6
Leicht, K. T. 7, 107, 145–6, 195–6, 202, 488
Leiner, L. 331
Leitbild 335, 336
Lemann, N. 177
Lendvai, N. 513, 516
leverage 291–3, 298, 310
Levin, J. 213, 215
Levitt, A. 108–9
Lewin, K. 61–2, 290, 357
Lewis, A. J. 61
Lewis, M. 273
Leydesdorff, L. 374
(p. 545) Leyshon, A. 225
Li, E. Y. 253
Liao, Z. 129
Lichtenstein, Y. 130
Liff, S. 499
liminality 437–9, 440
Lindahl, D. P. 212
Lindberg, N. 337–8
Lindvall, J. 127
Lingelbach, K. 218
Linne, K. 35
Lippitt, G. L. 405, 467
Lippitt, R. 405, 467
Lischinsky, A. 354–5
Lissitzky, E. 429
Littler, C. 9, 15, 32, 35–6, 43, 175
Littman, I. D. 455
Litwak, E. 288
Lloyd, T. 7
lobbying 455–7
Löbler, H. 218
localization 228–30
Locke, E. A. 31
Locke, R. R. 368
Loh, L. 125, 130
Lombard, G. 60
London Transport Board 39
Lorbiecki, A. 514
Lorien 42
Lorsch, J. W. 286–7
Lounsbury, M. 156
Løwendahl, B. R. 247–8, 260, 275, 287, 295, 304, 306–8, 313, 390, 395, 411, 413–15, 469–70, 472
Lowry, S. M. 38
Luce, C. B. 500
Luckmann, T. 87, 429
Luhmann, N. 21, 428, 430–3, 440–1
Lund, J. 44
Lundberg, C. C. 475
Lyman, E. C. M. 7, 145–6, 195–6, 202, 488
Lynn, L. M. 110
Lynton, R. 515
MAC Group 124, 125
McAulay, B. 280
McCabe, D. 268, 277, 501
McCloskey, D. N. 436, 441
McConnel, D. 52
McCormick, W. 77
McDermott, K. 14, 94, 96–7, 99, 104
MacDonald, K. M. 193
Macdonald, S. 8, 169, 470
McDougald, M. 5, 14, 19, 119, 173, 197, 201, 307, 379, 457, 470, 501
Macey, J. 110
McGee, J. 375
McGeoch, G. 500
McGivern, C. 336, 390, 393–8
McGray, G. 125, 129
McGuire, P. 85
Machiavelli, N. 8
McKenna, C. D. 7–8, 11, 16, 267, 269, 289–90, 292, 294, 365–6, 369, 375, 393, 412, 432, 468, 472, 477
development of consulting 30, 41–4, 71–2, 76, 78–80, 85, 94, 97, 99, 109–10, 119, 121
theory of consulting 141, 145, 147, 151, 153, 155, 173, 175, 178, 187, 189–92, 194, 198, 214, 217, 227
MacKenzie, G. C. 449
McKibben, L. E. 368
McKinlay, A. 128–9
McKinlay, J. B. 188
McKinsey, J. O. 12, 30, 40, 42, 75, 82, 365
McKinsey & Co. 5, 6, 11, 16, 30, 43, 75, 80, 81, 110, 168, 171, 174, 176, 178, 179, 198, 267, 269, 293, 294, 348, 368, 375, 378, 456, 477
failures 487–8
McKinsey Quarterly 376, 454, 458
McLean, B. 171
McLean, E. R. 127
McLean, J. 42
McNaughton, R. 239
McNiff, J. 374
McVea, J. F. 494
McWilliams, G. 340
Madigan, C. 9, 16, 85, 168, 171, 176, 179, 268–70, 277, 317, 376, 473
Madsen, T. 239
Mael, F. 315, 317
Magat, R. 53
Magee, J. 119
Maister, D. H. 15, 126, 287–8, 292–3, 306, 309–10, 313, 369
(p. 546) Malcolm, J. A. 39
Malhotra, N. 288–90, 292
Malos, S. 292
management:
advisory services 95
behaviour 257
concepts 329
fashion 83–4
gurus 331
innovation transmitters 169–70
professionalization of 512
strategic 308
management consultancy
academic research 12–13, 14–15, 16–18
book writing 11–12, 14, 16, 454–5
definitions 2
and geography 225–40
human resources in 6–7
importance of 3–10
industry size 4–6
promoters of change 8–10
research chronology 10–18
transnational or global model 237
management consultants:
criticized 270–1
risks from 277
tension with accountants 104–7 see also consultants
Management Consultants Associations (MCA) 5, 14, 189–90, 195, 452, 474
Public Sector Working Party (PSWP) 455–6
management consulting
in accounting firms 93–113
economic approach 207–21
fragmented 193
nature of 210–11
professional status 189–92, 201 see also consulting
Management Consulting Group 41
management knowledge 82
carriers of 142–3
contested 143–5
experiment with 142
in sellable form 268 see also knowledge; knowledge management (KM)
management scholars 331
managers
in fashion arena 332–3, 334
needs 177–8
reading preferences 354–5
uncertainty 139, 140 see also clients
Mangham, I. 402
Mansfield, D. 239
March, J. G. 149, 286, 296–7, 333–4, 374
MarchFirst 121–2
Margetts, H. 453
Margulies, N. 393
market sensing 275–6
market surveys 172–3
markets
associative 149
status 151–2
markets-as-networks 149
Markham 510
Marriott International Hotel chain 109
Marsh, S. 8, 478–9, 502, 504–5
Marshall Field 75
Martin, J. F. 458
Marx, K. 60
Massey, D. 231
Master Standard Data (MSD) 39
Maturana, H. 430
May, G. S. 11, 14, 38–41
Mayhew, B. 108
Maynard, H. B. 12, 38–42, 45
Maynard & Co 31
Mayo, E. 349
Mayo, G. E. 52–60, 66–7
Mayo, P. 55
Mayor, E. 19
Mazza, C. 15, 21, 305, 332, 336, 374, 379, 399, 414, 416, 429, 437–8, 467
Mead, G. H. 429
Meaney, C. 147
Means, G. C. 73
media 16, 376
business press 10–11, 14, 72, 82–4
in fashion arena 332
gurus in 353–6 see also publications
(p. 547) meetings, face-to-face interaction 228–30, 237
Meffert, H. 212
Meiksins, P. 166–7, 176, 180
Mentzas, G. 253, 255–6
Mercer Management Consulting 375
merchants of meaning 433–5
mergers 74, 97–9
Merilainen, S. 433, 470, 504
Merkle, J. E. 12, 31–2, 43, 51
Merton, R. K. 468
meta consulting 200
metaphors 434
Metcalfe, L. 457
Methods Engineering Council (MEC) 38, 39
Methods-Time-Measurement (MTM) 30, 38–9, 44, 45
General Purpose Data 39
Metzer, R. 390, 393
Metzger, R. 267, 277
Meyer, C. 372
Meyer, G. W. 331
Meyer, H.-D. 367
Meyer, J. W. 81, 84, 141–3, 147, 338, 412, 414, 418
Meyer, K. 124–5
Meyer, T. W. 333
Meyerson, D. E. 499
Michaels, E. 7
Michailova, S. 249
Micklethwait, J. 99, 171, 178, 348, 379, 437
microeconomic theory 207
micromotion film techniques 38
Middlemiss, J. 102
military-industrial complex 76–8
Miller, D. 287
Miller, P. 67
Millerson, G. 188
Mills, P. 393–4
Mintzberg, H. 187, 287, 289, 308–9, 368, 370, 378, 470
Miozzo, M. 472
Mir, A. 512, 518, 522
Mir, R. 512, 515, 518, 522
Mitchell, T. 517
Mitchell, V. W. 210
Mitsuhashi, H. 85
Mittal, V. 280
Mnookin, R. H. 292–3
Model Cities program 80
Moed, H. F. 373
Moeller, E. L. 375
Moeller, L. 375
Moffat, L, A, R. 376
Mohe, M. 3, 150, 174–5, 200, 338, 472, 474, 477
Moholy-Nagy, L. 429
Mohr, J. W. 73
Moingeon, B. 125
Mol, M. J. 329, 469, 471, 476
Moldaschl, M. 174
Molhotra, N. 307
Monitor 372, 374
Montagna, P. D. 95, 97
Montgomery Ward 75
Moore, M. V. 119
Moore, D. 491
Moore, S. A. 448
moral philosophy 491–3
Morgan, D. H. J. 501
Morgan, G. 178, 238, 404, 434, 467
Morgan, K. 229
Morgenstern, O. 208
Morrini, A. M. 34–5
Morris, J. 2, 17, 20, 44
Morris, M. 105, 126
Morris, T. 169, 171
Moshavi, D. 393–4
Motorola 109, 332
Mouritsen, J. 314
Moutet, A. 33–4
Mouton, J. 392–3, 396–7, 405
Mukai, K. 255
Mulligan, J. 390, 428
Mulligan, P. B. 39
multi-disciplinary practices (MDPs) 96, 102, 104
conflict of interests in 107–11
multi-party projects 472
Multics 124
multidivisional structure (M-form) 74, 267
Murphy, J. T. 239
(p. 548) Murray, F. 117
Murray, H. 52, 62–6
mutual exchange 427–8
Muzio, D. 2, 7, 17, 19, 86, 412, 414, 423, 470, 472, 476, 477
on knowledge business 285, 288, 290–1, 297, 303, 314, 316
theory of consulting 145, 190, 194–6, 198, 200, 202, 231
Myers, C. A. 519
Nabisco 60
Nachum, L. 227–31, 290
Nader, R. 450
Nadler, L. 393, 490
Nagle, T. 372
Nahapiet, J. 248
Nair, P. 260
Nance, H. W. 39
Nanda, A. 99
NASA 77
National Cancer Institute 80
National Industrial Conference Board (NICB) 34
National Institute of Industrial Psychology 54–5
Natovich, J. 127
Neave, G. 368
Nelson, D. 12, 29, 31–2
Netherlands 173, 174
network theory 152–3
networks 146, 259
computing 121
entrepreneur 152
globally integrated network (GIN) 294
with government 455–7
holes in 152–3
informal 503
markets as 149
reputation 150
social 234, 235–8, 258
Neu, D. 516
Neukom, J. G. 12
Neumann, R. P. 332
new public management 175–6, 451–2, 453
New Right 451–2
New Zealand 451
Newell, S. 7, 128, 249–50, 308–9
Newman, J. 452
newspapers 376
Newstrom, J. W. 354, 356
Newton, T. 376
Ngwenyama, O. K. 127
Nicolai, A. T. 329, 331, 340
Nicolini, D. 148, 154, 156
Niehans, K. 288
Niewiem, S. 337, 419–20
Nijholt, J. 271, 279, 329
Nikolova, N. 2, 9, 15, 20, 85, 154–5, 337, 339, 395, 398, 401–4, 411, 414–15, 460, 469, 494, 503, 521
Nissen, V. 128
Nohria, N. 7, 84, 126, 128, 171, 247, 249–50, 252–3, 272, 290, 292, 418
noise 229
Nolan, R. 117
Nonaka, I. 250
Nooteboom, B. 414, 475
Noria, N. 306, 310, 313
Norman, G. 233
Normand, C. 97, 102
North, D. C. 209
Norton, D. P. 330, 334
Norway 231, 232
Nowotny, H. 374
Nyland, C. 51–2, 56–8
Nystrom, P. C. 338
Ocasio, W. 86
occupational development 195–7
O’Connell, V. 31, 42
O’Connor, E. S. 53–4, 60
Oeser, O. A. 61
O’Fallon, M. 490
O’Farrell, P. N. 150, 228, 234, 237, 376
Ofek, E. 248, 258
Ohno, T. 335
O’Leary, J. 500
Olin Corporation 77
Oliver, C. 431
Olsen, J. 270, 334, 435
(p. 549) O’Mahoney, J. 15, 190, 193, 199–200, 202, 468, 470, 475, 477–8
openness 449–50, 459
operational efficiency services 42
opinion leaders 142
Oracle 121
organizational concepts 267–80
activity stages 271–3
client's influence on 279
co-evolution 279–80
demand-side 276–8, 279
impediments to 273–5
intra-organizational approaches 271–6
market orientation 275–6
market-level approaches 269–71
supply-side 268–76, 279
organizations
change 476
culture 256
development 12–13, 52
formal and informal 56
structure 285–98
changing 295–6
concept of 286–8
macro 293–4
Osborne, D. 448, 455
Osborne, E. 59
Osborne, M. J. 208
O’Shea, J. 9, 16, 85, 168, 171, 176, 179, 268–70, 277, 317, 376, 473
Ouchi, W. G. 310, 314
outsourcing 117–31, 453, 471–2
business models 125–9
definitions 124
emergence of 122–5
partial 130
PA Consulting 119
Pagel, S. 354
Paget, R. 76–7
Pahlberg, C. 127
Paik, Y. 255, 257–8
Painter, M. 458
Pal, L. A. 450
Palay, T. 191, 288, 292
Pande, P. S. 332
Parkin, F. 189
Parmar, B. 492–3
partnerships 285
accountants 104–5
professional 289–90, 306–7
public-private 452–3
Partnoy, F. 94
Parush, T. 330–1
Pascale, R. T. 375
Pastoors, K. 256
Pattenaude, R. L. 450–1
Patterson, P. G. 212, 336, 420
Pavitt, K. 273, 276
payment-by-results 33, 35, 129
Peak Freens 39
Peat Marwick Mitchell & Co 113
Peat Marwick and Price Waterhouse 97, 98
Pedersen, O. K. 147
Pellegrin-Boucher, E. 401–2
Pellegrinelli, S. 395
Peltonen, T. 514
Pemer, F. 468, 475
Peng, A. 122
Pennarola, F. 36, 40
performance evaluation 337–8, 339
Perkmann, M. 329, 336
Permer, F. 198, 200
Perrey, J. 375
Perrow, C. 314
Perry, A. 233
personal contact 236 see also meetings, face-to-face interaction
personalization 252–3
Personnel Administration (PA) 36, 38
pessimistic reveries 55
Peters, B. G. 448, 452, 454
Peters, T. 347–50, 357, 360
Peters, T. J. 11, 14, 328, 331, 335, 375
Petre, P. 119
Pettigrew, A. M. 168, 476
Pevsner, A. 429
Pfeffer, J. 368
Phillips, A. 500
Piaget, J. 429
Pichler, J. A. 94
Pierce, J. L. 354, 356
Pierre, J. 458
(p. 550) Pierson, F. C. 367
Pinault, L. 12, 85, 197, 270, 468
Pinchot, G. 335
Pinnington, A. H. 252, 288, 290, 297
Planning, Programming and Budgeting System (PPBS) 447
platitudes 434
Plato 8
Plowden, W. 450–1
Podolny, J. M. 99, 150–1
policy
capacity 458
evaluation and analysis 450–1
makers 477
political action committees (PACs) 457
political capacity 458
politics 256–7
Pollitt, C. 448
Poor, J. 449, 471–2, 477, 510–11
Porter, F. 39
Porter, L. W. 368
Porter, M. E. 5, 330, 349, 371–2, 374, 379
portfolio matrix 267
Portugal 173
Posselt, T. 218
postcolonial theory 514–23
Potter, J. 430
Poulfelt, F. 262, 304, 389, 401, 489, 493–4
Powell, M. J. 105, 145, 153
Powell, W. 9, 13, 15, 75
Powell, W. W. 29, 170, 191, 290, 333
power 256–7, 257–8
asymmetry 412, 413
client 421
client/consultants balance 336–8
and dependency 416–17
dynamics 167, 170
and knowledge 418–20
Power, M. J. 440, 447
power relations 297, 390, 393–4, 397, 398, 400, 402
ethnic 521–3
practice, logic of 441
practice groups 293
practices
portfolio of 298
Prahalad, C. K. 227
Prakash, G. 516
Prakash, R. 110
Prasad, A. 514, 516, 520
Press, see business press; media
Presthus, R. 73
Price, B. 32
Price Waterhouse 42, 119
Price Waterhouse & Co 113
prices, fixed 129
PricewaterhouseCoopers (PwC) 42, 98, 102, 104, 106, 375, 456, 502
Primeaux, P. 494
Prince, M. 450
principal-agent framework 212
procurement specialists 200
producer services
and cities 226–30
corporate globalization 232–8
spacial division of 230–2
Production Engineering (PE) 36, 38, 42
production mode of 166
productivity gains 38
professional
associations 172, 189–90
bureaucracy 288–9, 298
regulation 194–5, 198–200
self-regulation 199
professional services firms (PSF) 7, 17, 102, 168, 285, 288–91, 306, 308, 475–6, 501
global 512–13
professionalism 187–202, 289, 297
barriers to 192–5
corporate 202
definition 187
professionalization 7, 82, 145, 472
consequences of 201–2
of management 512
professions
liberal 195
nature of 188–9
Program Evaluation and Review Technique (PERT) 77, 78
project management 476
project work 415, 472
property rights approach 207, 209, 213–16
(p. 551) Proudfoot, A. 40
proximity institutions 175–6
Pruijit, H. 44
Prusak, L. 171, 179, 249, 259, 262, 313, 375
Pryke, M. 228
public expenditure 447
public sector
fashions in 454–5
UK 478
public-private partnerships 452–3
publications 372–3, 375–6
books 11–12, 14, 16, 454–5 see also media
Pudack, T. 213
Pugh, D. 287
Pugh, E. 118
Purser, R. E. 64
Quack, Z. 467
quality assurance 190
quality management 43, 44, 143 see also Total Quality Management
Quayson, A. 514
Quental, C. 504
Quick, J. H. 39
Quigel Jr, J. P. 8, 33–4
Qwest 110
racial inequality 514
racism 515
Ragu-Nathan, T. S. 130
Ram, M. 470
Ramiller, N. C. 334–5, 337
Ramond, A. 37
Rao, H. R. 85–6, 127, 130
Rasiel, E. M. 14
rational action 208
rational choice 475
rational management 450–1
Razorfish 121–2
re-engineering 334
Reader, W. J. 44
reality, objective 440–1
Rebelo, S. 377
Rebitzer, J. 292
Redding, G. 165
Redwood, S. 375
Reed, M. I. 193, 195–6, 202, 290
Rees, J. 54
regulation 194–5
barriers to globalization 234
professional 198–200
Reihlen, M. 337, 339, 395, 401, 403–4
Reijers, H. 273–4, 276
Reilly, W. 478
relational perspective 139, 148–56, 235–6
reputation99, 145–6, 152, 168, 227, 271, 295, 304, 396, 470
hierarchies of420
networked150, 235
public150–1
research
action12–13, 52, 65–6, 67, 374, 518
by consultants376–7
Mode II374
resistance, local169
Reskin, B. F.500
responsibility287
restrictive practices189
restructuring evaluated333–4
Reuvid, J.509–10, 519–20
Revang, O.247, 260, 275, 295, 390, 395, 411, 413–15, 469–70, 472
revolving door456, 459
reward structures253–5 see also incentives
Rhenman, E.374
rhetoric328, 402, 416, 433–4
in fashion arena334–5, 336, 339
gurus355, 359
rhetorical techniques269–70
Rhodes, C.428, 432, 479
Rhodes, R. A. W.458
Richards, I. A.61
Richter, A.5, 19, 125, 128, 151–2, 168, 173, 214–15, 218, 303, 337, 379, 419–20, 453, 471
Richter, R.210
Ricke, M.40
Riemensperger, F.126–7
Riesenbeck, H.375
Rigby, D.248
Rindova, V.99
(p. 552) Rivard, S.127, 129
Rober Heller & Associates79
Roberts, J.129
Robertson, P.120, 127
Robey, D.131
Robson, K.189, 312, 415
Rockefeller Jr, J. D.53–4, 57
Rodgers, T.218
Rodrik, D.377
Roethlisberger, F. J.54, 56, 60
Rolfsen, M.335
Rolland, N.249
Romer, P.377
Roos, P. A.500
Rorty, R.433
Rose, T.98, 107, 290, 294
Roslender, R.129, 332, 335
Ross, D.335
Ross, S. A.209
Rottenburg, R.437, 439
Røvik, K.-A.142, 145, 269, 277, 334, 355–6, 418
Rowan, B. 81, 338
Rudolph, H. 501–5
Ruef, M. 6, 72, 82, 84, 141–5, 147–8, 151–2, 176, 187, 366, 368, 379
Ruggles, R. 250
Ruml, B. 54
Rush, H. 169, 494
Russia 179, 429
Rusten, G. 231–2
Ryan, J. R. 83
Rylander, A. 310, 314–15, 470
Saam, N. J. 5, 17, 20, 149, 212–13, 475
Sabherwal, R. 130
Sadler, P. 519
Sahay, S. 131
Sahlin, K. 278
Sahlin-Andersson, K. 32, 51, 82, 140, 141, 142–3, 145, 169, 412, 418, 427, 476
Said, E. W. 516
Saint-Martin, D. 8, 14, 21, 86, 145, 175, 180, 191, 194–5, 200, 449–52, 455, 458, 477–8
Sandberg, J. 252
Sanders, T. H. 33, 35
Sanders, W. M. G. 335
Sanderson, J. 150
Santa Fe Railroad 33
Santos, F. M. 7
SAP 121
Sapir, E. 61
Sargant, W. 357
Sarvary, M. 248, 304
Sass, S. A. 81, 367
Sassen, S. 228
Satyam 122
Saunders, C. 125
Savage, M. 153, 473
Savary, M. 258
Saxenian, A. 229
SBC Warburg 368
Scarbrough, H. 127, 143, 248, 251, 253, 256, 259, 331–2, 414
Schade, C. 210–15, 217
Schauer, P. C. 99
Schein, E. H. 12–13, 304, 374, 390, 396, 397, 427, 467, 472, 489, 494
Schein, V. E. 504
Scherer, F. M. 98
Schindehuttte, M. 126
Schlapfner, J-F. 337, 339, 395, 401, 403–4
Schlegelmilch, B. 255, 448
Schmidt, S. 128
Schneider, K. 147, 153, 174
Schön, D. 390, 395–8
Schott, E. 211
Schröder, K. 128, 214–15
Schultz, A-C. 329, 340
Schultz, M. 314, 316
Schütz, A. 429
Schwab, J. L. 12, 38
Schwalbach, J. 4–5, 173
Schwartz, M. 237, 389, 405, 490–1, 433, 438–9
Schwartz, P. 372
Scient 121–2
scientific management (SM) 29–32, 43, 45, 53, 59, 179
(p. 553) scientific work 373–5
Scott, P. 374
Scott, W. R. 73, 85, 145
Search Conference 64, 66
secrecy 468
Seidl, D. 3, 430
Selim, G. 472
Selvinsky, E. 429
Semadeni, M. 393
Sen, J. 233–5
Senge, P. 347, 349, 353
Sennett, R. 145–6, 477
Sergi, V. 143
Serres, M. 432
Serva, M. 512
Servais, P. 239
Servan-Schreiber, J-J. 11, 15
service level agreements (SLAs) 126–7
Sevón, G. 139, 141, 169, 278, 476
Shapiro, E. C. 488
shareholders 332
Sharma, A. 304, 393
Shenhav, Y. A. 21, 29, 45, 169, 367, 471, 478, 514, 517
Sherer, P. 292
Shi, Z. 130
Shildneck, B. J. 94
Shore, M. 429
SIAR 374
Siegal, W. S. 257
Sikka, P. 111
Sillén, O. 370
Simmel, G. 327, 333
Simms, A. 456
Simon, A. 493–4
Simon, H. 331
simplicity 335, 336
Simpson, Wallis 11, 37
Simunic, D. A. 111
Sine, W. D. 85–7
Singh, J. V. 87
Singleton, J. 127
Sismondo, S. 430
Sisson, K. 294
Six Sigma 332
Skilling, J. 487
skills, gendering of 500
Skjølsvik, T. 260
Sloan, A. P. 349
Slywotsky, A. J. 375
Smets, M. 288
Smigel, E. 288
Smircich, L. 434, 514, 517
Smith, C. 166–7, 176, 180
Smith, J. H. 52, 57, 59
Smith, R. 226
Smith, R. F. I. 451
Smith, T. 451, 455, 456
Smith-Doerr, L. 153
Smithson, J. 500
social activities 11
social capital 152–3
social constructivism 427–41 see also constructivism
social learning model 390, 396–8, 404
social networks 234, 235–8, 258
social systems 56, 176
societal effects 166, 167, 172–6, 180
socio-technical system 63–4
sociological perspective 139–56
software, standardized packages 124
software houses 339–40
Solow, R. 377
Somekh, B. 374
Sørensen, C. 253, 255
Sorge, A. 166, 198
Soske, T. 488
Soskice, D. 166
South Africa 518
South Korea 174, 179
Soviet Union 43
Spain 173, 447
Special Conference Committee 57, 58
Spell, C. S. 332, 352
Spencer, A. 237
Sperry Gyroscope 77
Spicer, A. 329, 336, 433, 438–9
Spivak, G. C. 516
Squires, S. E. 119
Srinivas, N. 512
Staber, U. 230
stakeholder framework 493–6
Stalker, G. M. 63, 286
Standard Oil 57, 60
(p. 554) standardization 126, 127–9
Starbuck, W. 171, 309, 338
Starkey, K. 368, 376
Starr, P. 78, 80
status markets 151–2
Staw, B. M. 332
Steeneveld, M. 313
Stegemerten, G. J. 12, 38
Stehr, N. 7
stereotypes 504, 516–17
Stevens, M. 98, 472
Stieber, J. 494
Stinchcombe, A. L. 78, 84, 141
Stjernberg, T. 45, 127, 153, 250–1, 256, 259, 292–3, 304, 394, 414
Stock, J. R. 336
Stokoe, E. H. 500
Stone, D. 451
Storper, M. 229
Strang, D. 16, 83–4, 141–2, 144, 267, 330, 336, 412, 414
strategic perspective 140
strategy consultants 71–87, 366
strategy and structure 287–8
Straub, D. W. 130
Street, S. 375
stress 55
Stringer, D. M. 504
structural perspective 139, 148–56
structure
and innovation 297–8
and strategy 287–8
Stryker, P. S. 40
Stubbs, P. 513, 516
Sturdy, A. 4, 17, 72, 269, 278–9, 305, 336–7, 340
consultant-client relationship 394–5, 398, 402–4, 411, 413, 416, 419–22, 432–3, 438–9, 459
future research 467–70, 472–8, 480, 496
theory of consulting 139–40, 148, 150–1, 154–6, 169, 171, 177, 197–8, 200, 237
Styhre, A. 150, 252, 336, 338, 390, 403, 468, 513, 517
Suchman, M. C. 85
Suddaby, R. 96, 193, 201–2, 267–70, 275, 277, 289, 295, 297, 331, 333, 352, 379, 389, 432, 470, 476
Sullivan, W. E. 127
support-based pathway 272
Susman, G. 65
Sussman, M. 393
Sussman, S. W. 257
Sutton, R, I. 149
Sveiby, K.-E. 7
Sveningsson, S. 305, 317
Svensson, R. 212
Swanson, B. E. 334–5, 337
Sweden 39, 179, 513, 517
Swedish Federation of Industries 370
Swift 35
Sydow, J. 230
symbolism 390
system effects 166–7, 179, 180
Tadelis, S. 213, 215
Takeuchi, H. 250
Taras, D. 54
Tarde, G. 441
Tata 125
Tata Consultancy 122
Tavistock Group 63
Tavistock Institute of Human Relations (TIHR) 52, 55, 62, 63, 66
Taylor, B. 500
Taylor, F. W. 8, 10–12, 29, 31–3, 43, 45, 59, 67, 179, 349, 375, 377
Taylor, L. 292
Taylor, P. J. 226
teamwork 291–3
technological change 55
Teece, D. J. 335
Teigland, R. 259
ten Bos, R. 275, 331, 357
Teng, J. T. C. 124
Tenkasi, R. 394
Tesone, D. V. 352
Tewksbury, H. 453
texts 435–6
Thatcher, M. 451–2, 455
theorization 83
think tanks 458
Thomas, G. M. 81
(p. 555) Thomas, T. W. 329, 340
Thomas-Reed, A. F. 255–7
Thompson, C. B. 12, 31–2
Thompson, J. D. 286
Thompson, P. 201
Thompson, S. 31
Thornton, P. H. 86
thought leadership 179, 259, 269
Thrift, N. J. 145–6, 178, 225, 228–9, 477
Tickell, A. 239
Tidd, J. 273, 276
Tienari, J. 153
Tierney, T. 7, 126, 128
Tierney, T. 171, 247, 249–50, 252–3, 272, 290, 292, 306, 310, 313, 418
Tilles, S. 393–5
time control 438
time-specificity 146–7
Tiratsoo, N. 368, 376
Tisdall, P. 5, 10, 14, 29, 35–6, 38, 40, 42, 120, 173, 189
Tjia, P. 125, 130
Toffler, A. 6
Tolbert, P. S. 79, 85, 87
Total Quality Management (TQM) 267, 328, 332, 455, 516 see also quality management
Touche Ross Bailey & Smart 113
Townley, B. 67
Toyoda, E. 335
Trahair, R. 9, 12, 19, 37, 52–3, 55–61, 63–4, 349, 374
transaction cost approach 130, 207, 209, 213–16
translation 9, 139, 140–1, 144, 475, 514
Treacy, M. 376
Trepo, G. 249
Trimi, S. 253
Triple Helix 374
Trist, E. L. 19, 61–7
Trist, V. 61
trust 174
institutional 149
personal 150
Tsoukas, H. 395
Tsutsui, W. 43
Tuchman, G. 441
Turkey 512
Turner, J. 315
Turner, V. 357, 437, 439
Tuschke, A. 335
Tushman, M. L. 368
Twitchell, D. 15, 393
Tyco 109
Tymshare 124
uncertainty
of consultants 305
institutional and transactional 199–200
unionism 54
United Kingdom 5, 36, 38, 40, 43, 173, 174, 175, 449, 455–6
Army 62
Bankruptcy Act 1831 94
Central Policy Review Staff (CPRS) 450–1
Companies Clauses Consolidation Act 1845 94
Efficiency Unit 451–2
employment 227
government departments 453
Institute of Consulting 488
Joint Stock Companies Act 1844 94
London financial centre 231
National Audit Office 459
National Health Service (NHS) 197–8
Office of Fair Trading (OFT) 108
public expenditure on consulting 447
public sector 478
White Paper Modernising Government 452
United Research 125
United States 6, 147, 173, 174, 448, 457, 459, 512
Army Services Forces 76
Banking Act 217
business education 367
Cellar-Kefauver Act 74
Congress 10
Department of Defense 124
Department of Transportation 79
eGovernment 453
employment 227
Glass-Steagall Act 72, 178
government 8, 31, 78–80
(p. 556) Internal Revenue Service (IRS) 79
Kreuger Crash 94
National Science Foundation (NSF) 79
New York 231
Olympic Committee 79
Post Office 79
Public company Accounting Oversight Board 110–11
Sarbanes-Oxley Act 110
Securities and Exchange Commission (SEC) 94, 96, 98, 105, 108–9, 110, 217
Stanford Research Institute 5
New York Stock Exchange (NYSE) 97
strategy consultants 71–87
War Production Board 76
US Gypsum 75
US Rubber 57
US Steel 60, 75
Universal Maintenance Standards (UMS) 39
urban mass transport 80
Urwick, L. 12, 29, 35
Urwick, Orr and Partners (UOP) 36, 38, 42, 97
Üsdiken, B. 52, 82, 169, 366–7, 379, 471, 476
utilitarianism 492–3
utility theory 208
vagueness 335–6
Vahlne, J. 237
van Bijsterveld, M. 141, 170, 329, 332, 335
van de Ven, A. 274–5
van den Berg, R.-J. 141, 170, 275–6, 329
van den Steen, E. 335
van der Blonk, H. 337
van Eekelen, I. M. 470, 494, 496
van Gennep, A. 357, 428, 437, 439
van Landeghem, H. 127
van Maanen, J. 441
van Veen, K. 141, 239, 269, 335–6, 352, 355
van Voorst, B. 118
van Witteloostuijn, A. 198
Varela, F. 430
Varman, R. 514
Vasconcelos, A. 128
Vastag, G. 329
Veblen, T. 327, 367
Velasquez, M. 493
Venables, A. J. 229
Venkatraman, N. 125, 130
Ventresca, M. J. 73
Vermeulen, F. 368
Vermeulen, P. 275
Vernon, R. 74
vertical differentiation 286–7, 291
Viant 121–2
Villette, M. 454, 457
Vinnicombe, S. 478, 502–3
Vinodrai, T. 229
virtue ethics 492
vision 335, 336
Visscher, K. 250, 256, 277
Vladimirou, E. 395
Volvo 39
von Hippel, E. 276
von Mevissen, G. 367
von Neumann, J. 208
von Nordenflycht, A. 7, 17, 191, 285, 288, 307, 311, 314
Vurdubakis, T. 433, 435–6, 441
Waclawski, J. 502, 504
wage payment systems 34
Wajcman, J. 500
Waldman, M. 213
Walker, D. H. T. 335
Wall Street Journal 83
Wallenburg, K. 367
Wallerstedt, E. 367, 370, 374
Walmsley, A. 106
Walsh, K. 393–4
Walsham, G. 131
Wang, Y. 168, 173, 176, 509, 511, 513, 515, 522
Ward, K. 499
Warf, B. 227–8, 233
Waring, S. P. 43
Warner, L. 54
Warner, M. 44, 377
Washburn, S. A. 71
Wasko, M. M. 259
Wasserman, P. 42
Waste Management Inc. (WMI) 109
(p. 557) Waterman, R. H. 11, 14, 331, 335, 348, 375, 448, 454
Waters, J. A. 308
Watson, A. 218
Watson, Jr, T. J. 119, 140
Watson, T. 353
Watt, M. L. 95
W.D. Scott & Co. 39
Weber, M. 287
Wedlin, L. 278
Weeks, M. 247, 255
Weick, K. E. 331, 431, 433–4
Weiershäuser, S. 212–13
Weil, J. 96
Weinert, S. 124–5
Weisbord, M. R. 64
Welch, J. 350
Welk, M. 218
Weller, P. M. 451
Wellstein, B. 331
Wendlandt, W. 5, 19, 151–2, 168, 173, 218, 303, 379, 453, 471
Wenger, E. 154, 156
Werr, A. 2, 7, 20, 45, 127, 144–6, 150, 153, 171, 198, 336, 338, 468, 470, 473, 475–6, 516
consulting fashion 389, 394, 402–3, 411, 414–16, 418, 433
on knowledge business 200, 250–1, 253, 256, 259, 270, 278–9, 290, 292–3, 303–4, 331
Westerfelhaus, R. 354
Western Electric 58, 60
Westinghouse Corporation 38
Westinghouse International Harvester 57
Westwood, R. 514, 520
Wharton, J. 81, 367
Whetten, D. 316
White, H. 333
Whitehead, T. M. 54, 60
Whitlam, G. 451
Whitley, R. 375
Whitston, K. 43
Whittington, G. 108
Whittle, A. 202, 474
Whittle, S. 177, 270, 351
Whybarl, D. C. 329
Wick, V. 212
Wickham, P. A. 15
Wicks, A. 492–3, 495
Wiersema, F. 376
Wild, R. H. 250, 253
Wilderom, C. 260
Wilding, R. W. L. 451
Wilensky, H. 412
Wilkins, A. 310
Wilkinson, B. 44
Wilkinson, J. 390, 393
Willcocks, L. P. 130
William Carter Knitwear 60
Williams, K. 153, 473
Williams, N. 452–3
Williams, R. 335
Williamson, O. E. 85, 209–10
Willman, J. 451–2
Willner, B. 14, 77–81, 448, 450, 458
Wilmott, H. 111
Wilson, G. K. 450
Wilson, A. T. M. 62
Wilson, M. 117
Winter, S. 394
WIPRO Technologies Services 122, 125
Wolf, W. B. 12, 82, 365
Wolk, C. M. 97, 102
Womack, J. P. 335
Wong, L. 514–15
Wood, P. 150, 169, 173, 225, 227, 231, 234, 237, 471, 474, 479
Wood, T. 512
Woodfield, R. 500, 505
Woodward, J. 63
Woodward, S. 472
Wooldridge, A. 99, 171, 178, 348, 368, 375–6, 379, 438
Woolf, A. H. 94
Woolgar, B. 430
Wooten, C. W. 97, 102
work study 39, 44
work-life balance 500, 504–5
working groups, informal 55
World Bank 511
WorldCom 109
Woywode, M. 329, 335
Wren, D. 30–1, 43, 55, 59
(p. 558) Wright, C. 2, 4, 8, 10–12, 14, 16, 19, 267–9, 277, 305, 336, 340, 349, 365, 378, 393, 395, 402, 416, 418, 421, 470–2, 474, 479, 509, 521
consulting theory 145, 147, 150, 153, 155, 168, 171, 173, 175–6, 178–9, 191, 193, 217, 227, 238
development of consulting 36, 39, 41–4, 51–2, 72
Wright, J. 340
Wright Mills, C. 288
Wyss, S. 130
Xerox 332
Yavuz, S. 518
Yeung, H.W.-C. 235, 239
Young, A. 452, 455
Young, A. H. 57
Young, S. 239
Zajac, E. J. 335
Zaltman, G. 276
Zamagni, V. 367
Zammuto, R. F. 331
Zanzi, A. 128
Zbaracki, M. J. 332
Zeitlin, J. 448
Zeitz, G. 280
Zhang, N. 122
Zheng, J. 150
Zhiang, J. 234
Zinszer, P. H. 336
Zmud, R. 125, 129
Zook, C. 375
Zott, C. 126, 129
Zucker, L. G. 79, 87, 149