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date: 12 December 2019

(p. x) List of Boxes

(p. x) List of Boxes

  1. 23.1 Definitions 539

  2. 23.2 Examples of a study using SERVQUAL in the public sector 546

  3. 23.3 Example: Self-assessment of all the health centres in the Basque public health service through the European Model of Total Quality Management (EFQM) 549

  4. 23.4 Differences between private industry and public services which are relevant when adapting quality methods 554

  5. 23.5 Some differences between private industry and public health services which are relevant when adapting quality methods 555

  6. 23.6 External influences on quality in public services in the future 558

  7. 27.1 International public management can include: 644

  8. 27.2 Abbreviations 646

  9. 27.3 Selected developments fostering international public management reform 651

  10. 27.4 Representative international networks of public management sub-disciplines 654

  11. 27.5 IFI public management activities 660

  12. 27.6 Public expenditure management framework 662