Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE (www.oxfordhandbooks.com). © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 12 December 2019

Abstract and Keywords

This article reviews the evolving literature on professionals in public service organizations. It then presents two contemporary, but alternative, narratives of public service reform, that of “New Public Management” and that of the “Governance Model,” considering implications for public service professionals. Examples are presented particularly from health care and higher education in different countries. These settings are selected because of their central role in many current reform strategies. The article outlines possible scenarios for the future and consider implications. More theoretical and empirical work is needed, but the emergent evidence points to more varied responses by professionals to public sector reform than often assumed.

Keywords: public service organizations, public service reforms, new public management, public service professionals, health care, reform strategies

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.