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date: 19 October 2019

Abstract and Keywords

This article focuses on employee voice in non-union enterprises. It provides a brief review of the literature on employee voice and mutual gains that focuses on how they are linked. The article summarizes the evidence, including a new source of evidence, about the incidence of alternative dispute-resolution (ADR) systems and practices in (US-based) non-union enterprises. Furthermore, it draws on a sample of such enterprises to estimate the extent to which employees actually exercise voice under these ADR systems and practices. The article then analyses the survey, interview, and archival data drawn from four of these non-union enterprises to document and assess the extent to which employee exercise of voice under these enterprises’ ADR systems and practices result in mutual gains to employer and employee. Finally, it summarizes the main conclusions of this study and derives certain implications for a broadened theoretical perspective on employee voice and mutual gains.

Keywords: employee voice, non-union enterprises, mutual gains, dispute-resolution systems, archival data

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