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date: 17 April 2021

Abstract and Keywords

This chapter considers the smartphone as organizational force. Its effects are to blur the boundaries between work and home; to involve different constituent actors and forms of power (bypassing traditional organizational gatekeepers); and to raise new forms of service and exclusion. The smartphone is a small device that impacts large-scale organizing. A site of interaction between the individual and organizing, it raises questions of power, trust, transparency, work–life balance, self-monitoring, surveillance, and self-expression. It is associated with the rise of new, less-regulated forms of work and social movements. Organizational scholars need to further unpack its implications for organizations and organizing.

Keywords: smartphone, organization, power, work–life balance, surveillance, transparency

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