Show Summary Details

Page of

PRINTED FROM OXFORD HANDBOOKS ONLINE ( © Oxford University Press, 2018. All Rights Reserved. Under the terms of the licence agreement, an individual user may print out a PDF of a single chapter of a title in Oxford Handbooks Online for personal use (for details see Privacy Policy and Legal Notice).

date: 09 May 2021

Abstract and Keywords

The practice of capturing cognitive performance and expertise has grown into a profession over the past several decades. This chapter offers reflections from a professional knowledge capturer. The chapter describes the scope of, uses for, and origins of knowledge capture. It then moves to a description of the praxis of knowledge capture, including a discussion of protocols and methods for knowledge elicitation, focusing on the components common to all capture methods—structure and probing questions. The issues of cognitive burden sharing across the capturer and holder, how purpose guides execution, and how constraints can shape practical developments in approaches to knowledge capture are also discussed. Throughout, the chapter offers illustrative stories of knowledge capture from the field. The chapter concludes by looking at future directions for the profession.

Keywords: knowledge capture, knowledge elicitation, knowledge management, interviewing, expertise

Access to the complete content on Oxford Handbooks Online requires a subscription or purchase. Public users are able to search the site and view the abstracts and keywords for each book and chapter without a subscription.

Please subscribe or login to access full text content.

If you have purchased a print title that contains an access token, please see the token for information about how to register your code.

For questions on access or troubleshooting, please check our FAQs, and if you can''t find the answer there, please contact us.