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date: 23 May 2019

Abstract and Keywords

The practice of capturing cognitive performance and expertise has grown into a profession over the past several decades. This chapter offers reflections from a professional knowledge capturer. The chapter describes the scope of, uses for, and origins of knowledge capture. It then moves to a description of the praxis of knowledge capture, including a discussion of protocols and methods for knowledge elicitation, focusing on the components common to all capture methods—structure and probing questions. The issues of cognitive burden sharing across the capturer and holder, how purpose guides execution, and how constraints can shape practical developments in approaches to knowledge capture are also discussed. Throughout, the chapter offers illustrative stories of knowledge capture from the field. The chapter concludes by looking at future directions for the profession.

Keywords: knowledge capture, knowledge elicitation, knowledge management, interviewing, expertise

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