- Copyright Page
- About the contributors
- Communication in the Networked Age
- Networks and Information Flow: The Second Golden Age
- Rebooting Mass Communication: Using Computational and Network Tools to Rebuild Media Theory
- Propagation Phenomena in Social Media
- Dynamical Processes in Time-Varying Networks
- Partition-Specific Network Analysis of Digital Trace Data: Research Questions and Tools
- How Can Computational Social Science Motivate the Development of Theories, Data, and Methods to Advance Our Understanding of Communication and Organizational Dynamics?
- The New Dynamics of Organizational Change
- Online Communication by Emergency Responders during Crisis Events
- Studying Populations of Online Communities
- Gender and Networks in Virtual Worlds
- Understanding Social Dynamics Online: Social Networks, Social Capital, and Social Interactions
- The Analysis of Social Capital in Digital Environments: A Social Investment Approach
- Multiplying the Medium: Tie Strength, Social Role, and Mobile Media Multiplexity
- Revolutionizing Mental Health with Social Media
- The Neuroscience of Information Sharing
- Political Communication Research in a Networked World
- Modeling and Measuring Deliberation Online
- Moving Beyond Sentiment Analysis: Social Media and Emotions in Political Communication
- Dynamics of Attention and Public Opinion in Social Media
- A Satisficing Search Model of Text Production
- Studying Networked Communication in the Middle East: Social Disrupter and Social Observatory
- Mobile Space and Agility as the Subversive Partner
- One Foot on the Streets, One Foot on the Web: Analyzing the Ecosystem of Protest Movements in an Era of Pervasive Digital Communication
- Our Stage, Our Streets: Brooklyn Drag and the Queer Imaginary
- Digital Mapping of Urban Mobility Patterns
- Research on Mobile Phone Data in the Global South: Opportunities and Challenges
- The Ethics of Digital Research
- Digital Trace Data and Social Research: A Proactive Research Ethics
- A Practitioner’s Guide to Ethical Web Data Collection
- Responsible Research on Social Networks: Dilemmas and Solutions
- Unintended Consequences of Using Digital Methods in Difficult Research Environments
- Ethical Issues in Internet Research: The Case of China
- The Past and Future of Communication Research
Abstract and Keywords
Social media have become critical components of all phases of crisis management, including preparedness, response, and recovery. Numerous recent events have demonstrated that during extreme occurrences (such as natural hazards, civil unrest, and domestic terrorist attacks), social media platforms are appropriated for response activities, providing new infrastructure for official responders to disseminate event-related information, interact with members of the public, and monitor public opinion. Emergency responders recognize the potential of social media platforms and actively use these technologies to share information and connect with constituents; however, many questions remain about the effectiveness of social media platforms in reaching members of the public during times of crisis. Moreover, there is a strong tendency for research to focus on the behavior of the public rather than on that of official emergency responders. This chapter reviews prior and ongoing work that contributes to our understanding of usage practices and the effectiveness of networked online communication during times of crisis. In particular, it focuses on empirically driven research that utilizes large-scale data sets of behavioral traces captured from social media platforms. Together this body of work demonstrates how computational techniques combined with rich, curated data sets can be used to explore information and communication behaviors in online networks.
Emma S. Spiro is an Assistant Professor at the Information School, University of Washington. Seattle, WA.
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