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date: 11 April 2021

(p. 593) Index

(p. 593) Index

Note: Figures and tables are indicated by an italic “f” or “t” following the page number. Endnote entries are indicated by an italic “n” and note number following the page number.

A
Abdullah, M. H., 271
Achievement goal orientation, and helping research, 485, 486
Active aging, defined, 560
Adams, G. A., 482
Adams, J. S., 258
Adaptivity
defined, 30
eight types of, 21
Adequacy, defined, 179
Advice network generation theory, 488
Affective events theory
breach of psychological contracts and, 337
Event → Affect → Behavior chain, 74, 75
helping OCB and, 345–347
service-oriented OCB (SOCB) and, 535
within-person level of analysis and, 420
Affiliation-oriented citizenship behaviors (AOCBs)
comparison to COCBs, 23, 30–32, 36, 56
defined, 106, 241
types of, 107t
Agency, defined, 58
Agency-communion framework, 58, 59, 61
Agreement response scales, 79–80, 403, 405
Ahearne, M., 465
Allen, D., 23
Allen, N. J.
cognitions as predictors of OCB, 259, 346
OCBI/OCBO scales, 418, 420, 422, 423, 424, 426, 427
rate of articles in literature review, 402
Allen, T. D.
career outcomes and OCB, 158, 159, 162
gender and OCB, 222, 223, 227, 233, 234, 584–585
housework as OCB, 579
individual-level consequences, 111, 131, 132
Alonso, F. M., 307
Altruism. See also Big Five personality framework; Helping OCB, and negative outcomes; Helping research in OCB literature; Proactivity and OCB
as continuum, 479
defined, 45
in early scales, 11, 12
forms of OCB and, 170–171
service-oriented OCB (SOCB) and, 529
Altruistic personality, 203
Amato, P. R., 560
Ambrose, M. L., 264–265, 274
Ames, D. R., 490
Anand, S., 341, 343
Anderson, S. E.
benefits of OCB, 26
cognitions as predictors of OCB, 259
helping OCB, 482, 486
individuals/organizations as targets, 35, 106, 205, 317, 390, 403
OCBI/OCBO scale, 355, 379, 421, 423–424, 477, 531, 533, 563, 586
rate of articles in literature review, 402
subgroup behaviors as OCBOs, 332
Ando, N., 95
Andrews, M. C., 266
Ang, S., 301, 388
Angermeier, I., 272
Anseel, F., 487
Antecedents of OCB. See also Multilevel antecedents of OCB; Research recommendations for OCB; specific antecedents
Big Five personality framework and, 63t, 64
CQ and OCB and, 390–391
ESM studies on antecedents/consequences of OCB, 418–424
OCB-CWB relationship and, 71–76
Organ on, as predictors, 318
prosocial behavior in retirement and, 562f
situational strength theory and, 449
SOCB and, 536
substitutes-for-leadership theory and, 307, 449, 462
trait activation theory and, 449
upward voice in organizations and, 511–513
Antisocial actions, defined, 554
Antithetical items, 37–38, 76
Antonakis, J., 299
Aquino, K., 227, 233, 262
Arad, S., 21, 24
Arjmand, F., 264
Armeli, S., 338
Arousal: cost-reward model, 488–489, 495
Arthaud-Day, M. L., 462
Aryee, S., 124, 261, 262, 267, 340, 463
Asch, S. E., 325, 326
Aselage, J., 338
Asgari, A., 264
Ash, S. R., 362
Ashford, B. E., 46
Ashford, S. J., 33, 486
Attitudes
helping research and, 480–481
social network theory and, 323–324, 325
voice behavior and, 512
Attractiveness of workplace, 194–196
Attribution theory, and helping OCB, 171–180
Authentic leadership, 307–308
Autonomy-oriented help, defined, 477–478, 489
Avanzi, L., 564
Avey, J. B., 306
Avolio, B. J., 298–299, 307, 518
Aydin, C., 324
B
Baard, S. K., 30
Bachrach, D. G.
ethical leadership-OCB relationship, 307
helping OCB, 475, 482, 483, 494
meta-analysis (2000), 12, 332, 379, 390
role perceptions, 95
task interdependence (TI), 29, 119, 123, 138, 140
time, task performance and OCB, 345
Bailey, C. T., 26
Bakan, D., 58, 59, 61
Baker, A. B., 419
Baker, R. C., 123
Bal, P. M., 343, 564
Bal, Y., 271
Balanced scorecard framework, 107
(p. 594) Balance theory, 321, 324, 347
Ball, G. A., 260
Balliet, D., 228
Ballinger, G., 381
Bamberger, P., 477, 486
Bamberger, P. A., 478–479, 482
Bandura, A., 63, 107, 304, 311, 347
Banks, G. C., 209, 213
Barbuto, J. E., 301
Bardes, M., 75, 264, 305
Bardi, A., 212–213
Barelka, A. J., 363–364
Barksdale, K., 111
Barnard, C. I.
effectiveness vs. efficiency, 11–12
exchange of utilities concept, 332–333
The Functions of the Executive, 8, 56
justice-OCB relationship, 257
worker willingness to cooperate, 56, 435, 563
Barnes, C. M., 173, 422, 491–492, 493
Baron, R. M., 98
Barratt, C. L., 77
Barrick, M. R., 24, 28
Bartram, D., 24, 31, 32
Bashshur, M. R., 34
Bass, B. M., 298–299
Bateman, T. S., 11, 20, 28, 257–258, 274, 318
Bauer, J. a., 38
Bauer, T. N., 265, 271, 312
Beal, D. J., 423–424
Beauregard, T. A., 232
Becker, T. E., 29, 358, 361, 362, 413
Beham, B., 228
Behavioral CQ, 389–390
Beier, M. E., 547, 556
Belmi, P., 490
Belogolovsky, E., 96
Belschak, F. D., 33
Bendoly, E., 29, 483
Bennett, N., 273
Bennett, R., 373
Bennett, R. J., 586
Benson, J., 271, 272
Benson, L., 274
Bergeron, D. M.
career outcomes and OCB, 164, 195, 584
helping OCB, 169, 173
nonutilitarian benefits of OCB, 580
resource allocation theory, 161
role perceptions, 98
task performance and OCB, 113
Berry, C. M.
meta-analysis (2005), 71
meta-analysis (2011), 36
meta-analysis (2012), 77, 78, 79, 80
meta-analysis (2014), 21
Bettencourt, L. A.
justice-OCB relationship, 260, 267, 275n1, 535
service-oriented OCB (SOCB), 528, 529, 532, 533
Bettenhausen, K., 174
Bhave, D. P., 421
Bian, L., 462
Biased parameter estimates, 409
Bienstock, C. C., 114
Bies, R. J., 259, 263
Big Five personality framework. See also Five-factor model (FFM) personality traits and OCB
agency–communion framework, comparison to, 58
antecedents/consequences of OCB and, 63t, 64
antecedents/consequences of proactivity and, 63t, 64
five factors of, 15
observer vs. self-rating of CWB and, 78
performance and, 26
person–environment (PE) fit, 368
prosocial implicit trait policy (ITP) and, 545, 548, 552, 554, 555, 556t
voice behavior and, 512
Big Three dimensions of justice, 256–257. See also Organizational justice and OCB
Bindl, U. K., 56
Binnewies, C., 419–420
Bipp, T., 423
Blader, S. L., 269
Blair, C. A., 81, 438
Blakely, G. L.
cultural perspectives and OCB, 95
justice-OCB relationship, 261, 266
perceived organizational support (POS), 338
personal industry subscale, 403
rate of articles in literature review, 402
role perceptions, 94
Blau, P. M., 287, 333, 335
Bloodgood, J. M., 173, 336, 380
Blume, B. D., 2, 14, 109, 214, 402
Boehm, A., 483
Boiral, O., 271
Boles, J. S., 259, 358
Bolino, M. C.
citizenship fatigue, 112, 191, 344, 345
citizenship pressure, 192
consequences of OCBs, 584
downsides to OCB, 16–17, 580
helping OCB, 169, 172, 173, 174, 321, 322–323, 493
impression management, 163
individual initiative and stress, 190–191
individual-level consequences, 111
moral licensing and OCB, 189, 430
motives for engaging in OCB, 245
psychological contracts, 336
social capital, 380
task performance and OCB, 113
Bommer, W. H., 78, 132, 140, 227, 233, 302
Bonaccio, S., 491
Bond, M. H., 392
Bono, J. E., 82
Bordia, P., 337
Borman, W. C.
cluster analysis and commonalities, 30, 45
contextual performance (CP), 15, 21, 24, 28, 45, 111, 170, 302, 390
FFM and OCB, 206–207
voluntary performance of tasks, 32
Boss, A. D., 272
Boss, R. W., 272
Bowler, M., 320, 321, 322, 323
Bowler, W. M., 174, 381, 588
Bozkurt, S., 271
Branscombe, N. R., 273–274
Brass, D. J.
helping OCB, 174, 320, 321, 322, 588
social network analysis, 381, 588, 589
ties to powerful alters, 323
Braun, S., 308
Bravo, J., 337
Breach of psychological contracts, 333–334, 336–338
Breiger, R. L., 321
Brennan, A., 263
Brief, A. P., 21, 543–544
Bright vs. dark side of OCB studies
FFM and facet-based prediction vs. broad trait prediction, 208–212, 210t
within-person level of analysis and, 424, 428–429
Briner, R. B., 336
Broaden and build theory, 74
Brockner, J., 268, 490
Brooks, A. W., 492
Brower, H. H., 290–291
Brown, A., 24
Brown, D. J., 346, 421–422, 423
Brown, K. G., 467–468
Brown, M. E., 305
Brown, N., 222–223, 565
Brown, S. W., 260, 267, 275n1, 535
Brownlee, A. L., 123
Bruno, E. A., 582
Bruursema, K., 77, 422
Buchanen, A. E., 554–555
Budhwar, P. S., 261
Buengeler, C., 309
Bunderson, J. S., 489
Burger, W. E., 552
Burnett, D. D., 449
Burney, L. L., 263
Burnfield, J., 373
Burris, E. R., 123–124, 509, 582, 588–589
Burton, J., 374
Burton, J. P., 375
Butler, J. K., 289
Byrne, Z. S., 94, 95, 96
C
Cable, D., 373
Cable, D. M., 221–222, 358, 364–365
Cain, D. M., 60, 480
Caldwell, A., 582
Caleo, S., 273
Cameron, D., 569
Campbell, A., 13
Campbell, C. H., 26
Campbell, E. M., 518
(p. 595) Campbell, J. P., 21, 22–23, 38, 94, 96, 586
Cannon-Bowers, J. A., 465–466
Cantisano, G. T., 307
Caplan, J., 464
Career outcomes and OCB, 149–168
control systems and, 152, 158
future research recommendations, 162–165
literature review, 151–152, 153–157t, 158–160
performance evaluations as linked to, 151–152
productivity, 158
promotion and advancement speed, 159–160
resource allocation framework, 161–162
reward recommendations vs. actual rewards, 152, 159
salary and financial rewards, 158–159
task/in-role behavior measures, 150–151
Career success and OCBs, 111
Carlson, D. S., 304, 306
Carpenter, N., 578, 586, 588
Carpenter, N. C.
meta-analysis (2012), 77, 273
meta-analysis (2014), 21, 78, 79, 80, 407, 408
Carpini, J. A., 578, 586
Carr, J. C., 363–364
Carroll, A. B., 271
Carter, M. Z., 227, 364, 463, 467
Carvalho, I. S., 271
Castilla, E. J., 151
Centola, D., 325
Cha, J., 359
Chadwick, I. C., 76, 482
Challenge-oriented citizenship behaviors (COCBs)
comparison to AOCBs, 23, 30–32, 36, 56
defined, 106, 241
types of, 107t
Challenging voice, defined, 509
Chameleon items, 37
Chan, D., 467, 589
Chan, M. E., 486
Chandrakumara, A., 358
Chang, C., 582–583
Chang, C-H., 111–112
Chang, C. H., 263, 430
Chang, K., 528
Chang, Y. K., 359
Charitable contributions, 567
Chatman, J., 358
Chattopadhyay, P., 260
Chay, Y. W., 261, 262
Chen, C. C., 358
Chen, C. V., 467
Chen, G., 23
Chen, H. Y., 358
Chen, J. J., 132, 233
Chen, S., 337
Chen, T-Y., 111
Chen, W. Y., 271
Chen, Y., 271, 312
Chen, Z., 338
Chen, Z. X., 261, 267
Chen, Z. X. G., 463
Cheng, B. H., 423–424
Cheng, K., 449
Chernyak-Hai, L., 489
Chiaburu, D. S.
gender and OCB, 222–223
measures of OCB, 214
meta-analysis (2011), 36, 205, 206, 207
meta-analysis (2013), 302, 309
personality traits and OCBs, 581
role perceptions, 94, 95, 96, 98, 99, 565
Chinese culture, wu-lun (five relationship types), 393
Chiu, C-K., 263, 271
Chiu, C.-K., 536
Chiu, R. K., 462
Chiu, W. C. K., 449
Cho, J., 273
Choi, H. J., 375–376
Choi, J., 265
Choi, J. N., 273, 362–363, 463, 483, 496
Chonko, L. B., 304
Chow, I. H. S., 462
Christian, J., 270
Christian, M. S., 270, 423
Christophersen, K. A., 341
Chu, X., 463
Chung, M., 463
Cirka, C. C., 260
Citizenship fatigue, defined, 112, 191, 344, 345
Citizenship norms in workgroups, 192, 347
Citizenship pressure, defined, 173, 192, 244, 345
Civic virtue
defined, 45
as unrelated to group performance, 193
Civility/incivility, in legal profession, 552–554
Clark, M. S., 174
Clark, O. L., 100
Clary, E. G., 480
Cloninger, P. A., 228, 232
Closed networks. See Social network theory and OCB
Cnaan, R. A., 483
Cochran, D., 259
Cognitive ability
lack of correlation with OCB, 63–64
proactivity and, 63, 63t
Cognitive balance theory, and embeddedness, 321
Cognitive social capital, defined, 380
Cognitive theory, and voice behavior, 516
Cohen, A., 265, 462–463
Cohen, J., 71, 407
Cohen-Charash, Y., 263
Colbert, A. E., 302
Cole, M. S., 364, 366
Coleman, J. S., 321
Coleman, V. I., 30, 45
Collewaert, V., 302–303
Collins, B. J., 119
Collins, C., 59, 492
Collins, C. G., 22, 33
Colquitt, J. A., 264–265, 268, 287
Common method variance (CMV), 51, 77–78, 113, 404, 408, 410–411
Common source effects, 408
Communal exchange theory, 174
Communion, defined, 58
Composition model, defined, 467–468
Compulsory citizenship behavior (CCB), defined, 173, 192
Conger, J. A., 300
Conlon, D. E., 264, 347
Conscientiousness. See also Big Five personality framework; Five-factor model (FFM) personality traits and OCB
cultural moderators and, 337
defined, 45
in early scales, 11, 12, 15–16
obsessive-compulsive personality disorders and, 209, 211
OCB-CWB relationship and, 71–72
role perceptions and, 94
Conservation of resources (COR) theory, 344, 346
job embeddedness and OCB, 376, 377–378, 377f
within-person level of analysis and, 419–420
Constructive voice, defined, 508–509
Contact employee participation OCB, in SOCB, 529
Contagion, defined, 324, 325
Contextual performance (CP), 15, 21, 24, 28, 45, 111, 170, 302, 390
Controllability, in attribution theory, 175–176
Control theory, 193
Control variables, 412–413
Converse, P. D., 215
Conway, J. M., 21, 420
Conway, N., 336
Cooper, C. D., 292
Cooperation, defined, 560
Corporate social responsibility (CSR), 270–272
Cost-benefit analysis, and helping research, 489
Cotterell, N., 339
Counterproductive work behavior and OCB, 69–89
agreement vs. frequency response scales, 79–80
antecedents of OCB-CWB relationship, 71–76
construct and measure proliferation, 81
construct definitions and meta-analytic relationships, 70–71
counterproductive behaviors, defined, 37–38
(p. 596)
future research recommendations, 82–86
observer vs. self-ratings, 77–78
between-person level of analysis, 71–73, 82
presence vs. absence of reverse-scored items, 76–77
socially desirable responses, 80–81
statistical corrections for interrater reliability, 81–82
unit level of analysis, 75–76
within-person level of analysis, 73–75, 419
Courtesy, defined, 11, 45. See also Big Five personality framework
Courtright, S. H, 302
Covenantal relationship, defined, 392
Coyle-Shapiro, J., 582–583
Coyle-Shapiro, J. A-M., 95, 97, 98, 263, 266–267, 337
Crant, J. M., 22, 512
Crawford, E. R., 358
CREW framework (Civility, Respect, and Engagement at Work), 519
The criterion problem. See Counterproductive work behavior and OCB
Cronbach’s alpha, 77, 82
Crook, A. E., 544–545
Cropanzano, R.
affective events theory, 74, 75, 337, 345–347
direction of causality, 586
EOR and OCB, 344, 345
FFM and OCB, 205
gender and OCB, 227
justice-OCB relationship, 264, 268, 274, 589
Cross, R., 381
Cross, T. C., 111
Cross-cultural comparisons
corporate social responsibility, 271–272
distributive justice, 260
early study on OCB definitions, 16
EOR and OCB, 336–337, 338, 339
gender and, 235
helping research and, 482–483
influence on measurement and theory, 83
justice-OCB relationship and, 265
role perceptions, 94–95, 96, 101
Crossley, C., 373
CSR (corporate social responsibility), 270–272
Cultural intelligence (CQ) and OCB, 387–399
antecedents of OCB, 390–391
behavioral CQ, 389–390
conceptual framework, 394–395f, 394–397
cultural intelligence (CQ), defined, 388–390
individual/organizational outcomes and, 391
linkage of OCB to culture, 391–393
OCB, defined, 390
organizational justice and, 392
power distance and, 392–393
Cummings, G. G., 307–308
Cummings, L. L., 106, 438
Curvilinear relationships, and helping request, 497
Customer satisfaction. See Service-oriented OCB (SOCB)
Customer’s citizenship behavior (CCB), 532
D
Dahlander, L., 518
Dalal, R. S.
FFM and OCB, 205
helping OCB, 320, 322, 482, 491
meta-analysis (2005), 71, 72, 76–77, 79, 173, 564
OCB-CWB relationship, 84, 86n2, 346, 428, 578
reverse scoring, 586
within-person level of analysis, 411, 419, 423, 424, 427, 588
Daniels, D., 345
Dansereau, F., 273
Dark triad and job performance, 213
Darwin, C. R., 559
Davey, A., 566
Davis, W. D., 271
Day, D. V., 204
Debrah, Y. A., 267, 463
Decision-making literature and advice, 478
Deckop, J. R., 260
De Cremer, D., 269, 270
Deelstra, J. T., 429, 430
Defensive voice, defined, 508–509
DeGeest, D. S., 467–468
DeGroot, T., 123
De Hoogh, A. H. B., 306–307
Dekas, K. H., 449, 468
Deller, J., 560
Deluga, M. R. J., 260
Demerouti, E., 419, 423
Den Hartog, D. N., 33, 306–307
Deosthali, K., 479, 482
Dependency-oriented help, defined, 477–478, 489
Derringer, J., 208
DeRue, D. S., 358, 364–365
De St Aubin, E, 564
Detert, J. R., 123–124, 582, 588–589
Deutsch, M., 256
Diagnostic and Statistical Manual of Mental Disorders (DSM-5)
FFM trait-based approach to personality disorders, 209, 210t
Dickson, W. J., 9
Diefendorff, J. M., 228, 462
Diehl, M-R., 582–583
Dienesch, R. M., 28, 45, 321, 392, 586
Dierdorff, E. C., 132, 140, 195
Dietz, G., 293
Di Fan, D., 271
Differentiated leadership, 311–312
Digman, J. M., 212
Dimitriades, Z. S., 529
Dineen, B. R., 291
Direct consensus model, 467
Dirks, K. T., 292
Discretionary, defined, 92
Dispersion model, 467–468
Distributive justice, defined, 256–257
Donovan, J. J., 205, 207f
Donovan, M. A., 21, 24
Doosje, B., 273–274
Dopamine, 62–63
Dorfman, P. W., 235, 449
Dovidio, J. F., 493
Drach-Zahavy, A., 589
Du, J., 463
Duffy, M. L., 266
Dulebohn, J. H., 301
Dumler, M., 259
Dunford, B. B., 272
Dury, S., 569
Dust, S. B., 305–306
Dutton, J. E., 514
Dvir, T., 518
Dysvik, A., 341
E
Eagly, A. H., 222
Earley, P. C., 260, 387, 388, 482
Eastman, K. K., 176
Eastman, K. W., 124
Eatough, E. J., 111–112
Ebener, D. R., 304
Economic exchange, defined, 333
Eden, D., 518
Edmondson, D. R., 338
Edwards, J. R., 140, 354
Effectiveness, defined, 8
Efficiency, defined, 8
Ego depletion theory, 190, 423–424, 430
Ehrhart, M. G.
citizenship norms in workgroups, 192, 347
curvilinear effects of OCB, 585
gender and OCB, 222
helping OCB, 449, 462, 482, 579, 582
justice-OCB relationship and, 273
multilevel OCB research, 589
servant leadership, 304
service-oriented OCB (SOCB), 528
unit-level mediators, 75, 76, 114, 173
within-person level of analysis, 588
Eight-factor hierarchical model of individual job performance, 21, 22–23, 38
Eisenberger, R., 338, 339, 344
Eisenkraft, N., 423
Ellemers, N., 273–274
Ellington, J. K., 113, 195
Ellis, A. P., 270
Ellis, J. B., 192
Elstad, E., 341
Embeddedness. See Job embeddedness and OCB
Embedded ties, 321
Emmerik, H. I. J., van, 232
Emmerik, I. J. van, 422
Emotional help, defined, 477
Emotional labor, defined, 534
Emotional management, defined, 534
Emotional regulation, defined, 534
Emotion-oriented citizenship behavior (ECB), 534–535
Empathy, defined, 177
Employee justice perceptions. See Organizational justice and OCB
Employee-organization relationship (EOR) and OCB, 331–352
employment relationships, 334–335, 339–340
EOR frameworks, 332–336
future research recommendations, 342–347, 343f
idiosyncratic deals and, 341–342
idiosyncratic deals framework, 335–336, 341–342, 343–344
inducement-contribution model and, 331–335
perceived organizational support and, 334, 338–339, 340
psychological contracts, 333–334, 336–338
social and economic exchange and, 335, 340–341
social exchange theory and, 331–333
Employees/teams/organizations, unintended consequences of OCB, 185–202
attractiveness of workplace, 194–196
benefits of OCB, 186, 187–188t
coordination/improvement of group functioning, 193–194
coworker/managerial productivity enhancement, 191–192
freeing up resources and productivity, 190–191
future research recommendations, 196–199
group maintenance resources, 186, 188–190
harm to organizational reputation and performance, 196
moral licensing, 189
negative impacts on career success, 195
self-control resource depletion, 189–190
unintended negative consequences, studies on, 187–188t
Employee voice, defined, 507. See also Upward voice, in organizations
Employment relationships, types of, 334–335
Engagement, defined, 44
Environmental psychology, and voice behavior, 516–517
Equifinality, defined, 246
Equity sensitivity, defined, 266, 337–338
Equity theory, 262
Erdogan, B., 265, 271, 312
Erez, A., 23, 29, 81, 270, 404, 426
Erickson, B. H., 323–324
Erikson, E. H., 563–564
Esch, C. van, 580
Esposo, S. R., 337
Ethical leadership, 305–307, 347, 496
Evans, W. R., 271
Evolutionary psychology, and proactivity, 60–61
Exchange in utilities, 332–333
Exit, Loyalty, and Voice framework, 508
Expectancy theory, 337
Experience sampling methodology (ESM). See also Within-person approach to study of OCBs
helping research and, 497
of OCB-CWB relationship, 84, 86n2
within-person level of analysis, 411–412
Extra-role behavior (ERB), defined, 20, 170
F
Fainshmidt, S., 467
Fairness. See also Organizational justice and OCB; Reciprocity norms
justice rules and, 255–256, 302, 304, 392, 405
within workplace/organization, 12–13, 14, 15
Fairness heuristic theory, 287
Family embeddedness, defined, 378
Farh, J. I., 16
Farh, J. L.
cultural perspectives and OCB, 387, 388, 482, 483
gender and OCB, 227, 232
justice-OCB relationship, 260
POS, OCB and power distance, 339
Farmer, S. M., 463
Farrell, S. K., 222
Fasbender, U., 560, 579–580, 587
Fassina, N. E., 263–264, 268
Fay, D., 422
Feldman, D., 376–377, 378
Feldman, D. C., 111, 341–342, 365, 367, 378
Feldman, G., 212–213
Ferrin, D. L., 288–289, 292
Ferris, D. L., 421–422
Ferris, G. R., 191
Festinger, L., 61
Fetter, R., 2, 286
Findley,, 263
Finkelstein, L. M., 222
Finkelstein, M. A., 93, 94, 95–96, 98
Finkl, J., 263
Fisher, J. D., 174–175, 177–181, 430–431, 492, 496
Fiske, S. T., 112
Fitness survival, 63
Five-factor model (FFM) personality traits and OCB, 203–220. See also Big Five personality framework
broad trait prediction, zooming out and dark side, 211–212
communal constructs and, 212–213
facet-based prediction, zooming in and dark side, 208–211, 210t
future research recommendations, 214–217
general mental ability vs., 206–207, 207f
legal implications in assessment, 216
past/current findings, 204–208
trait salience through personality states and trait activation, 213–214
Fleeson, W., 213
Flores, F., 286
Flynn, F. J., 490, 491, 494
Folger, R., 306
Folk theories of mood maintenance/repair, 74–75
Forsyth, D. R., 209, 213
Four-factor structure of justice, 264–265
Fox, S., 38, 77, 346, 422, 428
Francisco Morales, J., 337
Frazier, M. L., 467
Fredrickson, B. L., 74
Freeman, K., 516–517
Frequency response scales, 79–80, 405
Frese, M., 56, 64, 578
Freud, S., 75
Frey, D., 308
Fritz, C., 420
Frohlich, N., 256
Fu, H., 272
Fu, P., 462, 463
Full Range of Leadership model, 298–299, 301
Functional approach to behavior and OCB, 245–249
Functions of the Executive, The (Barnard), 8, 56
Future work self (FWS). See Prosocial/instrumental predictors of OCB
G
Gainsharing interventions, 520–521
Ganesan, S., 264
Garcia-Cabrera, A. M., 95
Garcia-Soto, M. G., 95
Gardner, R. G., 36
Gardner, W. L., 307
Garza, A. S., 270
Gavin, M. B., 287
(p. 598) Gelfand, M., 378
Gender and OCB, 221–238
future research recommendations, 234–235
gender as moderator of OCB, 228–232, 229–232t
gender role beliefs, 222–223
helping research and, 484–485
individual-level outcomes, 132
OCB-outcome relationship, 232–233
as predictor of OCB/prosocial behavior, 223–228
predictors-OCB relationship, 228
self-ratings of multidimensional OCBs, 224–225t, 226–227
self-ratings of unidimensional OCBs, 224t, 226
shifting standards model, 223, 226
social psychology and, 228
supervisor gender and, 233–234
supervisor ratings and OCB, 225–226t, 227–228
Gender role beliefs, 222–223
General mental ability (GMA) and OCB, 206–207, 207f
Generativity, and aging, 563–565
George, J. M., 174, 259, 544, 545
George-Falvy, J., 345
Germeys, F., 422
Ghosh, K., 551, 554–555, 581–582
Ghumman, S., 422
Giles, W. F., 263
Gillespie, N., 293
Gilstrap, J. B., 192, 493
Gino, F., 114, 492
Giving in, defined, 60, 478, 480
Glibkowski, B. C., 337
Glomb, T. M., 59, 418, 420–421, 424, 429
Goal systems theory, 246
Godfrey, E. G., 222
Goh, A., 77, 422
Golan, M. E., 478–479
Goldman, B. M., 307, 338
Golembiewski, R. T., 519
Gong, T., 259
Gonzalez-Mulé, E., 206–207, 215, 467–468
Goodman, J. M., 271
Goodman, S. A., 358, 359
Goodwin, G. F., 465–466
Gordon, A., 299
Gordon, H. J., 423
Gouldner, A. W., 333, 345
Graham, J. W., 7, 28, 45, 321, 392, 586
Granovetter, M. S., 320, 321
Grant, A., 235
Grant, A. M.
ambiverts in sales performance, 215
helping OCB, 492, 497
housework as OCB, 579
impression management, 250
moderators on OCBs, 124, 131
proactive behavior, 33, 59
unit-level mediators, 114
Gray, B., 320
Great Eight competencies, 24
Greenbaum, R., 75, 305, 306
Griffeth, R., 378, 583
Griffin, M. A., 24–35, 578
Griffin performance model, integrative approach to, 26–35
adapted model overview, 25t
adaptivity, 30–32
future research recommendations, 35–38, 578
individual task proactivity, 32–33
individual task proficiency, 26, 28
OCB synthesis, 27t
organization member proactivity, 33
organization member proficiency, 29–30
summary and findings, 34–35
taking charge, 33–34
team member proactivity, 33
team member proficiency, 28–29
voice, 33, 34
Grohmann, A., 265
Groth, M., 532
Group creativity literature, 396
Group engagement model, 268–270, 293
Group-value model of justice, 262–263
Guan, C., 536
Gunter, H., 422
Gupta, V., 235
Gurbuz, S., 265
Gwinner, K. P., 529, 533
H
Hackett, R. D., 97, 339, 387
Haidar, S., 578
Halbesleben, J. R. B.
ESM studies on OCB and exhaustion, 421, 422, 423–424, 428
OCB and stress, 111, 112, 173, 191, 245, 493
within-person level of analysis, 497
Halfhill, T., 123
Halo error, 77–78, 408
Hammer, L., 265
Hanges, P. J., 235
Hansen, J. D., 338
Hansen, S. D., 272
Hargis, M. B., 305–306
Harold, C. M., 265
Harris, C. M., 268, 338
Harris, K. J., 306, 307
Harris, T. B., 222–223, 311, 565
Harrison, D. A., 44, 46, 305, 588–589
Hartley, J., 336
Hartnell, C. A., 304
Harvey, J.
citizenship fatigue, 344
helping OCB, 169, 172
OCB and stress, 111, 191, 245, 493
Hastings, S. E., 81
Hawthorn studies, 9
He, W., 189
Heffner, T. S., 465–466
Heider, F., 321, 324, 347
Heilman, M. E., 132, 151, 233
Helgeson, V. S., 59–60
Heller, D., 421–422
Helmreich, R. L., 222
Helping OCB, and negative outcomes, 169–184
attribution theory and, 171–180
consequences to intended beneficiaries, 171–172
helper characteristics, 177
helper outcomes, 172–173
helping research and, 482, 493–494
OCB as multidimensional construct, 170–171
organizational outcomes, 173–174
proximal and distal outcomes, 180–181
recipient characteristics, 177, 179
recipient outcomes, 174–175
situational characteristics, 179–180
theoretical development, 176–180, 178–179f
threat to social-esteem model and, 174–175, 177, 178–179f, 179, 180–181, 430–431, 492
Helping research in OCB literature, 475–505
benefits and costs of responses to help requests, 488–489
characteristics of targets of help seeking, 487–488
context of performance of helping, 481–483
contextual characteristics, 486–487
future research recommendations, 494–498
help seeker attributes, 484–485
help-seeking behavior, 483–484
individual difference predictors of helping, 480–481
levels of analysis, 496–497
motives for performance of helping, 479–480
outcomes in, 491–494
reciprocation and, 489–491, 497–498
types of help, 476f, 477–479
Henderson, D. J., 311
Henle, C. A., 263
Herdman, A. O., 312
Herscovitch, L., 483
Hesketh, B. J., 30
Heslin, P. A., 263
Hess, R. L., 264
Heterogeneity of services, defined, 527
Heuven, E., 419
Hideg, I., 423–424
Hierarchical linear modeling (HLM), 468–469
Hierarchical taxonomy of leader behaviors, 299, 309–310
Higgins, K. D., 114
Hirschman, A. O., 508
HLM (hierarchical linear modeling), 468–469
Ho, V. T., 342
(p. 599) Hobbes, Thomas, 69
Hochwarter, W. A., 191
Hodges, S. D., 177
Hoffman, B. J., 81, 367, 438
Hofmann, D. A., 96, 98, 102, 114, 467, 487
Hofstede, G.
individualism and group outcomes, 466
individualism/collectivism continuum, 16
power distance, 16, 101, 140, 273, 339, 364, 366, 392–393, 395, 514, 517
Hofstede, G. H., 466
Hogan, J., 58, 203, 204
Holland, B., 58, 203, 204
Holland, S., 85
Holmes, M., 217
Holt, D. T., 363–364
Holtom, B., 374, 377–378, 381
Holtom, B. C., 583
Holtz, B. C., 265
Hom, H., 377–378
Hom, P., 378, 380, 583
Hom, P. W., 340
Homophily, in tie formation, 320, 324
Hoobler, J., 97
Hopkins, K. M., 529
Horizontal individualism, defined, 301–302
Hormones, and helping related behaviors, 62–63
Hornsey, M. J., 337
House, R. J., 235, 299
Houston, L., 21, 78
Howell, J. M., 313, 449
Howell, J. P., 466
Hrivnak, G. A., 493
Hsiung, H., 462, 463
Hsiung, H.-H., 96, 191
Hsiung, H. H., 307
Hsiung, H.-H., 344
Hu, J., 303–304
Huang, J., 463
Huang, J. L., 213
Huang, S., 228, 232
Hui, C., 111, 337, 482–483
Hui, C. H., 449, 462
Hulin, C., 418
Hulin, C. L., 346, 374, 419
Humphrey, S. E., 46
Hung, C. H., 365
Hung, H-K., 131
Hung, W-T., 263
Hung, W.-T., 536
Hunter, E. M., 304
Hunter, J. E., 309, 425
Huo, W., 341
Hurst, C., 422–423
Hurtz, G. M., 205, 207f
I
Ideal point model, 79
Idiosyncratic deals (i-deals) framework, 335–336, 341–342, 343–344
Ilies, R., 179, 205, 301, 309, 418–419, 420, 481, 497
Impression management, defined, 242. See also Prosocial/instrumental predictors of OCB
Individual- and organizational-level consequences, of OCBs, 105–147
future research recommendations, 132–141, 133–136t, 138–139t, 141t
individual-level consequences, 109–111
individual-level mediators, 114, 116–118t, 119
individual-level moderators, 124, 125–130t, 131–132
literature review, 108t
mediators of effects of consequences, 113–119
nature of OCBs, 105–106, 107t
OCBs as unit-level construct, 106–107
organizational/unit-level consequences, 107, 108t, 109
potential negative consequences, 111–113
unit-level mediators, 114, 115t
unit-level moderators, 119, 120–122t
Individual/collectivism continuum, 16, 95, 101, 466. See also Cultural perspectives and OCB; Power distance
Individual performance. See Work performance and OCB
Inducement-contribution model, 331–335
Inesi, M. E., 221–222
Informal organization
Barnard on, 8
Hawthorn studies and, 9
Information-processing theory, 287
Inkson, K., 388
Input-process-output (IPO) model, 463–464, 465
In-role behavior, defined, 20, 149–150
Inseparability of services, defined, 527–528
Instrumental help, defined, 477, 486
Instrumental/incentive rewards. See Reward systems
Instrumental leader behaviors, 299
Intangibility of services, defined, 527
Interactional justice, defined, 256–257
Intergroup relations literature, and helping research, 480
Investment of social energies, 51
Ispas, D., 425
Issue selling, defined, 509
J
Jacinto, A., 271
Jackson, E. M., 302
Jain, A. K., 535, 536
James, L. R., 467
Jang, S., 579, 585
Jangle fallacy, 37, 44, 81
Jansen, K. J., 361, 362
Javidan, M., 235
Jawahar, I. M., 111, 232
Jeong, S. S., 174, 344
Jermier, J. M., 449
Jex, S., 373
Jex, S. M., 95, 100, 482
Jia, L., 344
Jiang, J. Y., 340–341, 535
Jiang, K., 373–374, 381
Jiao, C., 97, 98, 101, 387
Job breadth. See Perceived job breadth
Job creep, 60, 173, 192
Job demands-resources model, 419
Job embeddedness and OCB, 371–385
empirical relationship and related constructs, 373–374
family embeddedness and, 378
future research recommendations, 378–381
initial construct development, 371–373, 372f
innovation and, 376–377
on-the-job and organizational embeddedness, 378
occupational embeddedness, 378
off-the-job embeddedness (OTJE), 374, 377–378, 377f
prosocial behaviors and, 374–376, 374f
social effects and, 376
subdimensions of, 372t
Job engagement and OCB, 43–54. See also Counterproductive work behavior and OCB
dimensionality and future research, 49–52
integrative model of OCB and engagement, 47–49, 48f
nature of engagement, 45–46
nature of OCB, 44–45
OCB distinguished from engagement, 43–44, 46–47
Job satisfaction, and OCB-CWB relationship, 72
Job satisfaction-performance hypothesis, 9–10
Job stress and OCBs, 111–112, 190
Johns, G., 26
Johns Hopkins Comparative Nonprofit Project, 570–571
Johnson, D. E., 23, 29, 81, 131, 404, 426
Johnson, J., 23–24, 30, 265
Johnson, J. L., 78
Johnson, K. M., 338
Johnson, R. E., 98, 111–112, 263, 302, 422, 430
Joireman, J., 100, 345
Jones, D. A., 263–264, 265, 268, 272
Judd, C., 99
Judge, T. A.
FFM and OCB, 209
helping OCB, 179
justice-OCB relationship, 264
leadership and OCB, 309
meta-analysis (2001), 82
meta-analysis (2013), 208–209
meta-analysis (2015), 214
OCB-CWB relationship, 428
within-person level of analysis, 418–419, 420, 422–423
(p. 600) Justice. See also Organizational justice and OCB
Big Three dimensions of, 256–257
OCB-CWB relationship, 72
rules, 256
within-person study on managers and, 422
K
Kacmar, K. M., 227, 304, 306, 307
Kahana, E., 569
Kahlid, S. A., 233
Kahn, R. L.
helping behavior, 173
justice-OCB relationship, 257, 258
spontaneous cooperation, 8–9, 11–12, 28, 285, 435
Kahn, W. A., 45–48, 50
Kalshoven, K., 306–307, 449, 462, 463
Kamdar, D.
FFM and OCB, 208
helping OCB, 491, 493
justice-OCB relationship, 266
role perceptions, 93–94, 97, 98, 99, 100
temporality and OCB, 345
Kanfer, R., 23
Kanungo, R. N., 300
Kao, R., 467
Kapadia, C., 423
Kaplan, A., 10
Kaplan, R. S., 107, 109
Karam, C. M., 83, 94
Kark, R., 311
Karriker, J. H., 268
Katz, D.
helping behavior, 173
justice-OCB relationship, 257, 258
as originator of OCB concept, 332
in-role vs. extra-role behaviors, 20, 22, 317, 563
spontaneous cooperation, 8–9, 11–12, 28, 285, 435
Kauffeld, S., 265
Keeping, L. M., 346, 423
Kell, H. J., 544–545, 550, 551–552, 581–582
Kelley, H. H., 175
Kelley, K., 422–423
Kelley, R., 464
Kenny, D. A., 98, 112
Keren, D., 265
Kernan, M. C., 29
Kernis, M. H., 307
Kerr, S., 449
Kessler, S., 77
Kessler, S. R., 422
Kiazad, K., 336, 371, 377–378
Kickul, J., 263
Kidder, D. L., 222, 227, 564–565
Kidwell, R. E., 462
Kiefer, T., 336
Kiel, K. J., 177
Kiewitz, C., 336
Kiker, D. S., 159
Kim, E., 59
Kim, E. H., 375–376
Kim, M., 362–363
Kim, M. S., 273, 362–363
Kim, P. H., 292
Kim, S.-P., 340
Kim, S. Y., 462
Kim, T., 528
Kim, T.-K., 462
Kim, T.-Y., 340
Kim, T. Y., 359
Kim, Y.-J., 98
Kim, Y. J., 240
King, C. E., 272
Kirkman, B., 312
Kirkman, B. L., 23, 466
Kismono, G., 375
Klein, G., 31–32
Klotz, A. C., 169, 189, 430, 580
Knippenberg, D. van, 339
Koivisto, S., 269
Kong, D. T., 342
Konovsky, M. A., 259, 261, 262, 286, 287
Koopman, J.
balance in exchange relationship, 347
benefits and costs of OCB, 191
bright vs. dark side of OCB, 424, 428–429, 494
high trait promotion focus, 430
within-person level of analysis, 497, 580
Koponen, J., 269
Korsgaard, M. A., 174, 291, 344, 479
Koslowsky, M., 232
Kotter, J. P., 298–299
Kouchaki, M., 189
Koy, A., 26, 28
Koys, D. J., 14, 174
Krackhardt. D., 320, 321, 323, 327
Kraimer, M. L., 268
Kramer, A. D. I., 177
Krilowicz, T. J., 163
Kristof-Brown, A. L., 358, 361, 362, 365, 583
Krueger, R. F., 208, 209
Kuenzi, M., 75, 305
Kunze, F., 312
Kuo, B. C., 83, 94
Kurtessis, J. N., 338
Kuvaas, B., 341
Kwantes, C. T., 83, 94
L
Labianca, G., 320
Lai, J. Y. M., 387, 388
Lam, C. F., 463
Lam, H., 346, 419
Lam, L. W., 387
Lam, S. S., 482–483
Lam, S. S. K., 94–95, 111, 387
Lambert, L. S., 140, 363–364, 366
Lamm, E., 272
Lanaj, K., 191, 422, 424, 430, 494
Latham, G. P., 260
Lau, D. C., 291
Lauver, K. J., 358, 365
Lavelle, J. J., 268, 338
Law, K. K. S., 111
Law, K. S., 124, 340–341, 482–483
Law, R., 272
Lawler, E. E., III, 9
Le, H., 215
Leader behavioral integrity, 302–303
Leader–member exchange (LMX)
defined, 95
differentiation and productivity, 311–312
EOR and OCB, 341–343, 347
helping OCB and, 100, 482
helping research and, 488
job embeddedness and OCB, 375, 380
justice-OCB relationship and, 265, 268, 338, 463
meta-analysis, 309–310, 310t
OCB role perceptions and, 96, 98
proactivity and, 64
social exchange and, 300, 301–302
Leader member guanxi (LMG), in China, 312
Leadership and OCB, 297–316
authentic leadership, 307–308
ethical leadership, 305–307
future research recommendations, 310–313
helping research and, 481–482
manager vs. leader, 298–299
meta-analysis, 299, 308–310, 308t, 310t
modern leadership constructs, 302–303
self-evident linkage between, 299–301, 300t
servant approach to leadership, 300, 303–305
theoretical explanations relationship between, 303
traditional leadership constructs, 301–302
Leadership Practices Inventory, 301
Le Blanc, P. M., 423
Lee, C., 261
Lee, E., 375–376
Lee, F., 483, 484, 485, 486, 489
Lee, G. L., 462
Lee, K.
cognitions as predictors of OCB, 259, 346
OCBI/OCBO scales, 418, 420, 422, 423, 424, 426, 427
rate of articles in literature review, 402
Lee, T., 374, 375, 378, 583
Lehmann-Willenbrock, N., 265
Lemmon, G., 366
Lennard, A., 580
Leon, J. A. M., 307
LePine, J. A.
citizenship fatigue, 191, 344
helping OCB, 29, 175–176
job satisfaction and OCB, 426
meta-analysis (2002), 81, 404, 405, 410, 438
person–organization (PO) fit, 358
rate of articles in literature review, 402
role perceptions, 578, 579
trust and OCB, 287
voice behavior, 137, 512
Lerma, M. N., 554–555
Leroy, H., 302–303
Lester, S. W.
EOR and OCB, 344
helping OCB, 174
job satisfaction and OCB, 479, 481
psychological contracts, 263, 336
trust and OCB, 290–291
(p. 601) Leung, K., 392
Lev, S., 232
Levi, R., 482
Levine, E. L, 425
Levy, P. E., 263
Lewicki, R. J., 362
Lewin, K., 353
Lewis, K., 338
Li, A., 273, 274
Li, B,, 36
Li, C. K., 365
Li, C. S., 583
Li, N., 211, 449, 462
Li, N. P., 228
Li, W., 94, 96
Li, W-D., 578
Lian, H., 346, 423
Liang, J., 339, 463, 509
Liao, H., 273, 467, 518
Lichtenstein, D. R., 265
Liden, R. C., 268, 297, 300, 303–304
Lievens, F., 24
Life expectancy, 560
Lim, V. K., 483
Lin, C-C., 114
Lin, C.-C. T., 336
Lin, C-P., 263, 271
Lin, C. P., 226, 233
Lin, C.-P., 536
Lin, J. S., 462
Lin, N., 323
Lin, S., 462
Lin, S-C., 260
Lin, S.-C., 387
Lin, S. C., 482
Lipponen, J., 269
Little, H. T., 263
Liu, D., 462, 463
Liu, W., 131
Locke, J., 69
Lockey, S., 293
Lockhart, D., 97
Locus of causality, in attribution theory, 175–176
Loi, R., 227, 233, 340
Lorenz, M. M., 489
Lovell, S. E., 232–233
Lowery, C. M., 163
Loyalty OCBs, in SOCB, 529
Lu, X. J., 306
Lucianetti, L., 341
Luhmann, N., 288
Lumsdaine, R. L., 566
Luria, G., 483
Lyau, N. M., 271
Lynam, D. R., 209
Lynch, P. D., 338, 339
Lyness, K. S., 151
Lyons, B. J., 174, 320
M
Ma, E., 533, 535, 536
Macey, W. H., 44, 46
Macfarlan, S. J., 228
MacKenzie, S. B.
consequences of OCBs, 584
employee OCB, 532
group climate in research, 466
helping and group performance, 194, 196, 465
helping OCB, 174, 475
justice-OCB relationship, 261
leadership and OCB, 2, 298, 302
managerial evaluations and OCBs, 581
meta-analysis (2000), 12, 332, 379, 390
meta-analysis (2014), 2, 20–21, 132, 136–137
moderators on OCBs, 123
observer vs. self-rating of CWB, 78
OCBI/OCBO consequences, 107
organizational effectiveness, 14
proactivity and OCB, 158
role perceptions, 578
trust and OCB, 286
unit-level moderators, 114
unit-level OCB, 75
Magner, N. R., 263
Mai, K. M., 109
Malhotra, D., 286
Malhotra, N. K., 536
Management by objectives (MBO), 8
Manager, distinguished from leader, 298–299
Mangel, R., 260
Mann, T., 489
March, J. G., 333, 371, 373
Marcus, B., 81
Mariadoss, B. J. L., 123
Marinova, S., 581
Marinova, S. V., 31, 95, 208, 212, 214
Markon, K. E., 208, 212
Marshall, G. W., 158
Martens, M. L., 265
Martin, M. P., 550, 554, 581–582
Martin, S. L., 518
Martin, S. R., 589
Martínez-Tur, V., 264
Martinko, M. J., 175
Martin-Raugh, M. P., 551–552
Marvel, J., 339
Maslyn, J. M., 297, 300
Masschelein, S., 302–303
Masterson, S. S., 267–268, 269, 338
Mathieu, J. E., 465–466
Matsuda, S., 95
Matta, F. K., 347, 497, 580
Mauss, M., 344–345
Maxham, J. G., III, 265
Mayer, D., 208
Mayer, D. M.
ethical leadership, 305, 347, 496
impression management, 250
justice-OCB relationship, 264
service climate and voice, 463
service-oriented OCB (SOCB), 528
unit-level CWB, 75, 114
Mayer, R. C., 287, 288, 289, 292
Maynes, T. D.
football player task performance, 110–111
individual-level mediators, 119
meta-analysis (2014), 2, 20–21, 132, 136–137
role perceptions, 578
unit-level OCB, 75
voice behavior, 508, 509
Mazar, N., 189
McAdams, D. P., 564
McAllister, D. J., 93, 94, 97, 99–100, 266
McClean, E. J., 123–124
McCormick, B. W., 467–468
McDaniel, M. A., 213
McEvily, B., 287
McKee, D. O., 259, 358
McMahan, G. C., 268, 338
McMurrian, R., 259, 358
McNeely, B. L., 258, 259
Measurement and modeling of OCB, 401–416
emerging methodological and measurement issues, 411–413
higher order multidimensional OCB construct, 408–411
level of analysis, 411–412
nonindependence of ratings, 411
OCB, as aggregate construct, 409–410
OCB, as superordinate construct, 409–410
recommendations for, 413t
research across hierarchical levels of OCT, 410–411
research OCBs as group-level phenomenon, 412
use of control variables, 412–413
variations in operationalization, 402–406
variations in rating sources, 406–408
Medical professionalism, defined, 550–551
Meglino, B. M., 174, 258, 259, 344, 479
Mendoza, A. M., 554–555
Menguc, B., 261
Meriac, J. P., 81, 438
Metacognition, and cultural intelligence, 388–389, 396
Meuter, M. L., 529, 533
Meyer, J. P., 483
Miao, Q., 271
Miller, D. T., 164
Mills, J., 174
Miloslavic, S. A., 111–112
Miner, A. G., 418, 419, 420–421
Mischel, W., 449
Mishra, P., 110
Mitchell, M., 344
Mitchell, T., 374, 378, 583
Moderated mediation, defined, 99
Modernity, use of term, 393
Mohr, M. F., 260
Mojza, E. J., 419–420
Moliner, C., 264
Molleman, E., 195
Moon, H., 31, 208
Moorman, R., 587, 589
Moorman, R. H.
justice-OCB relationship, 261, 262, 266, 267
leadership and OCB, 2
perceived organizational support (POS), 338
personal industry subscale, 403
(p. 602)
rate of articles in literature review, 402
role perceptions, 94
trust and OCB, 286
Moral licensing, 189
Morgeson, F. P, 481
Moriano, J.-A., 337
Morin, A. J., 227
Morrison, E. W.
EOR and OCB, 344
perceived job breadth, 92–93
psychological contracts, 337
role perceptions, 20, 29, 30, 94, 95, 96–98, 102, 240, 266–267
service-oriented OCB (SOCB), 529, 535
voice behavior, 462
Morrow-Howell, N., 571
Mossholder, K. W., 261, 263, 273, 322
Motives for engaging in OCB. See Prosocial/instrumental predictors of OCB
Motowidlo, S. J.
contextual performance (CP), 15, 21, 24, 28, 45, 111, 170, 302, 390
FFM and OCB, 206–207
implicit trait policy (ITP), 545–546, 551–552, 556, 581–582
prosocial organization behavior, 21, 543–545
situational judgment test (SJT) format, 544–545, 549, 550, 554–555
task behavior and OCB, 159
voluntary performance of tasks, 32
Motowidlo, S. M., 390
Mount, M. K., 24, 28
(MSEM) multilevel structural equation modeling paradigm, 469
Mueller, J. S., 491, 493
Muller, D., 99
Multifinality, defined, 246
Multilevel antecedents of OCB, 435–473
analytical issues, 468–469
future research recommendations, 463–469
group characteristics, 439, 448
manager/leader characteristics, 439
measures of, 439
mediators of OCB and, 439–448
multilevel moderating effects, 448–463
organizational characteristics, 448
organizational climate, 448, 462–463
perceptions, attitudes, beliefs, and values, 448
research setting and study design, 438–439
sample characteristics, in literature review, 437
summary of OCB research, 435–436, 436f
temporal priority and, 466–467
types of OCB, in literature review, 437–439
unit (level 2) antecedents in multilevel studies, 440–447t
unit- and individual-level moderators, 449, 450–461t, 462
unit-level moderators of individual-level antecedents and individual-level OCB, 462–463
Multilevel structural equation modeling (MSEM) paradigm, 469
Munene, J. C., 83
Munyon, T. P., 173, 191
Murnighan, J. K., 286
Mutual investment relationship, 334–335, 340, 345
N
Nacoste, R. W., 260
Nadler, A.
helping OCB, 485, 486, 488, 489, 492
threat to social-esteem model, 174–175, 177–181, 430–431, 492, 496
Naemi, B., 544–545
Nahrgang, J. D., 481
National Football League/college football study (Whiting and Maynes), 110–111
Naumann, S. E.
citizenship norms in workgroups, 192
helping OCB, 347, 449, 462, 482
justice-OCB relationship, 273
unit-level mediators, 76
Neal, A., 24–35, 578
Near, J. P., 11, 36, 563
Nebus, J., 483–484, 488
Netemeyer, R. G., 259, 265, 358, 365
Network centrality. See Social network theory and OCB
Neubert, M., 176
Neubert, M. J., 304
Newman, A., 271, 377–378
Newman, D. A., 44, 46
Newton, D. W., 578, 579
Ng, K. Y., 264, 482
Ng, T., 376–377, 378
Ng, T. W., 378
Ng, T. W. H., 111, 341–342
Ngo, H. Y., 227, 233
NicDomhnaill, O. M., 232–233
Niehoff, B. P.
helping OCB, 169, 173–174
justice-OCB relationship, 261, 262
measurement of OCB, 3
organizational effectiveness, 13–14, 31
perceived organizational support (POS), 338
Nielsen, N., 271
Nielsen, T. M., 123, 191, 193, 194, 493
Niles-Jolly, K., 114, 528
Nisbett, R. E., 112
Nojabee, S. S., 264
Norton, D. P., 107, 109
O
Objective career outcomes. See Career outcomes and OCB
O’Boyle, E. H., 76, 209, 213
Obsessive-compulsive personality disorders, and conscientiousness, 209, 211
Oc, B., 34
OCB-I, defined, 11, 107t, 212
OCB-O, defined, 48, 107t
OCB role perceptions, 91–104
evolution of OCB definition, 92–93
future research recommendations, 100–103, 101f
literature review, 93–100
predictors of, 93–96
rating of OCB behavior and, 96–97
role discretion effect, 99–100
role enlargement effect, 97–99
role perceptions, defined, 93
O’Connell, D. J., 304
Oh, I-S., 581
Oh, I.-S., 36, 212, 217
Oh, I. S., 302
Oh, W. K., 362–363
Ohio State, leadership Initiating Structure, 298
Ohly, S., 420
Oke, A., 304
Olkkonen, M., 269
Ones, D. S., 71
Oosterhof, A., 29, 489
Opinions About Attorneys’ Conduct (OAC) measure, 553–554
Opinions about Physicians’ Interactions with Patients (OPIP) measure, 550–552, 554
Opinions About Professional Conduct (OPC) measure, 554–555
Optimal viscosity principle, 327
O’Reilly, C. A., 358
Organ, D. W.
antecedents of OCB as predictors, 318
applicability to service context, 528
consequences of OCBs, 106, 109
cooperative system, 9, 56, 58
cultural perspectives and OCB, 387, 483
cultural variations in OCB, 16, 83
five dimensions of OCB, 49, 226–227, 271, 404, 529, 531, 533
helping OCB, 137, 138, 479, 480, 482
justice-OCB relationship, 257–258, 259, 260–261, 262, 266, 289
leadership and OCB, 298, 303, 310, 313
measures of OCB, 11, 28
meta-analysis (1995), 12, 242, 263
OCB, defined, 36, 44, 91, 92, 171, 274, 285–286, 288, 344, 390, 394, 435, 477, 493, 563, 577–578
OCBI/OCBO scale, 563
organizational effectiveness, 14
as originator of OCB concept, 332
self-reports, 406
sportsmanship, 31
task performance and OCB, 113, 114, 403
30-item OCB instrument, 20
training for OCBs, 464
(p. 603) Organizational citizenship behavior (OCB), defined, 9–10, 20, 36, 43, 44–45, 92, 150, 346
Organizational citizenship behavior (OCB), historical development of, 7–18
affect vs. cognition in job satisfaction, 12–13
contextual performance, 14–16
cross-cultural relevance, 16
downsides to, 16–17
job satisfaction-performance hypothesis, 9–10
measurement of, 11
organizational effectiveness and, 13–14
predictors of, 11–12
Organizational citizenship behavior (OCB), introduction, 1–5
employee performance domain and, 2
international research, 3
leader effectiveness and, 2
literature review, 1–3, 2f
OCB concept and behaviors, 9–10, 20
organizational effectiveness and, 2
organization of book, 3–5
Organizational climate, 448, 462–463, 486, 518–519
Organizational commitment, and OCB-CWB relationship, 72–73
Organizational development and organizational change (ODC), and voice behavior, 514, 516–521, 521f
Organizational justice and OCB, 255–283
overview of organizational justice, 255–257, 256f
Big Three dimensions of justice, 256–257
cognition vs. affect, 258–259
composite and overall justice, 260
corporate social responsibility, 270–272
cultural perspectives and, 392
direct measurement of procedural and/or interactional justice, 259–260
event vs. entity attitudes, 264–265
four-factor structure of justice, 264–265
group engagement model, 268–270
group-value model and, 262–263
individual-level approaches to, 263–270
justice climate emergence, 272–273
literature review (1983–1993), early years, 257–259
literature review (1991–1999), beyond distributive justice, 259–263
peer justice, 273–274
social exchange theory and, 260–262, 265–268
third-party justice perceptions, 270–272
Organization equilibrium, defined, 371
Organizations
Barnard on, 8
Katz and R.L. Kahn on, 8–