- Oxford Library of Psychology
- Oxford Library of Psychology
- About the Editors
- Contributors
- Organizational Citizenship Behavior: Introduction and Overview of the <i>Handbook</i>
- The Roots of Organizational Citizenship Behavior
- The Bigger Picture: How Organizational Citizenship Behaviors Fit Within a Broader Conceptualization of Work Performance
- Organizational Citizenship Behavior and Job Engagement: “You Gotta Keep ’em Separated!”
- Distinguishing Proactivity From Citizenship Behavior: Similarities and Differences
- The Other Side of the Coin?: Similarities and Differences Between Organizational Citizenship Behavior and Counterproductive Work Behavior
- The Role of a Good Soldier: A Review of Research on Organizational Citizenship Behavior Role Perceptions and Recommendations for the Future Research
- Individual- and Organizational-Level Consequences of Organizational Citizenship Behaviors
- Citizenship Behavior and Objective Career Outcomes: A Review and Agenda for Future Work
- Helping That Hurts Intended Beneficiaries: A New Perspective on the Dark Side of Helping Organizational Citizenship Behavior
- The Unintended Consequences of Organizational Citizenship Behaviors for Employees, Teams, and Organizations
- Five-Factor Model of Personality Traits and Organizational Citizenship Behavior: Current Research and Future Directions
- Gender and Organizational Citizenship Behavior
- What Are the Motives for Employees to Exhibit Citizenship Behavior?: A Review of Prosocial and Instrumental Predictors of Organizational Citizenship Behavior
- Organizational Justice and Organizational Citizenship
- Organizational Citizenship Behavior and Trust: The Double Reinforcing Spiral
- Leadership [Is] Organizational Citizenship Behavior: Review of a Self-Evident Link
- A Social Network Perspective on Organizational Citizenship Behavior
- The Employee–Organization Relationship and Organizational Citizenship Behavior
- Fitting In and Doing Good: A Review of Person–Environment Fit and Organizational Citizenship Behavior Research
- Exploring the Relationship Between Job Embeddedness and Organizational Citizenship Behavior
- A Cultural Perspective on Organizational Citizenship Behavior
- Review and Recommended Best Practices for Measuring and Modeling Organizational Citizenship Behavior
- Within-Person Approaches to the Study of Organizational Citizenship Behaviors: Antecedents, Consequences, and Boundary Conditions
- Multilevel Antecedents of Organizational Citizenship Behavior: A Review and Recommendations for Future Research
- Helping in Organizations: A Review and Directions for Future Research
- From Barriers to Drivers: Understanding Different Approaches to Getting Systematic Upward Voice in Organizations
- Rethinking Organizational Citizenship Behavior in Service Organizations: Its Nature and Conceptualization
- Implicit Trait Policies About Prosocial Professionalism
- Prosocial Behavior in Retirement
- Research on Organizational Citizenship Behavior: Where Do We Go From Here?
- Index
Abstract and Keywords
Although the effects of organizational citizenship behaviors on individual-level and organizational-level outcomes have been well documented in the literature, far less is known about the theoretical mechanisms that explain these effects, or the boundary conditions that influence their strengths. Thus, for the purposes of this chapter, after providing a brief summary of the effects of OCB on individual- and organizational-level outcomes, we identify the theoretical mechanisms through which OCBs are believed to produce their effects, and the individual, group, supervisor, task, organizational, and cultural/environmental characteristics that moderate these effects. In addition, we also suggest how several prototypical forms of OCB (helping, sportsmanship, and voice) might be related to these mediators and how the relationships between these different forms of OCB and individual- and organizational-level outcomes might be influenced by these moderators.
Keywords: organizational citizenship behavior, individual-level consequences, organizational-level consequences, mediating mechanisms, organizational citizenship behaviors
Scott B. MacKenzie Kelley School of Business Indiana University Bloomington, IN, USA
Nathan P. Podsakoff Eller College of Management University of Arizona Tucson, AZ, USA
Philip M. Podsakoff Warrington College of Business Administration University of Florida Gainesville, FL, USA
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- Oxford Library of Psychology
- Oxford Library of Psychology
- About the Editors
- Contributors
- Organizational Citizenship Behavior: Introduction and Overview of the <i>Handbook</i>
- The Roots of Organizational Citizenship Behavior
- The Bigger Picture: How Organizational Citizenship Behaviors Fit Within a Broader Conceptualization of Work Performance
- Organizational Citizenship Behavior and Job Engagement: “You Gotta Keep ’em Separated!”
- Distinguishing Proactivity From Citizenship Behavior: Similarities and Differences
- The Other Side of the Coin?: Similarities and Differences Between Organizational Citizenship Behavior and Counterproductive Work Behavior
- The Role of a Good Soldier: A Review of Research on Organizational Citizenship Behavior Role Perceptions and Recommendations for the Future Research
- Individual- and Organizational-Level Consequences of Organizational Citizenship Behaviors
- Citizenship Behavior and Objective Career Outcomes: A Review and Agenda for Future Work
- Helping That Hurts Intended Beneficiaries: A New Perspective on the Dark Side of Helping Organizational Citizenship Behavior
- The Unintended Consequences of Organizational Citizenship Behaviors for Employees, Teams, and Organizations
- Five-Factor Model of Personality Traits and Organizational Citizenship Behavior: Current Research and Future Directions
- Gender and Organizational Citizenship Behavior
- What Are the Motives for Employees to Exhibit Citizenship Behavior?: A Review of Prosocial and Instrumental Predictors of Organizational Citizenship Behavior
- Organizational Justice and Organizational Citizenship
- Organizational Citizenship Behavior and Trust: The Double Reinforcing Spiral
- Leadership [Is] Organizational Citizenship Behavior: Review of a Self-Evident Link
- A Social Network Perspective on Organizational Citizenship Behavior
- The Employee–Organization Relationship and Organizational Citizenship Behavior
- Fitting In and Doing Good: A Review of Person–Environment Fit and Organizational Citizenship Behavior Research
- Exploring the Relationship Between Job Embeddedness and Organizational Citizenship Behavior
- A Cultural Perspective on Organizational Citizenship Behavior
- Review and Recommended Best Practices for Measuring and Modeling Organizational Citizenship Behavior
- Within-Person Approaches to the Study of Organizational Citizenship Behaviors: Antecedents, Consequences, and Boundary Conditions
- Multilevel Antecedents of Organizational Citizenship Behavior: A Review and Recommendations for Future Research
- Helping in Organizations: A Review and Directions for Future Research
- From Barriers to Drivers: Understanding Different Approaches to Getting Systematic Upward Voice in Organizations
- Rethinking Organizational Citizenship Behavior in Service Organizations: Its Nature and Conceptualization
- Implicit Trait Policies About Prosocial Professionalism
- Prosocial Behavior in Retirement
- Research on Organizational Citizenship Behavior: Where Do We Go From Here?
- Index
