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date: 18 November 2019

Abstract and Keywords

Although the effects of organizational citizenship behaviors on individual-level and organizational-level outcomes have been well documented in the literature, far less is known about the theoretical mechanisms that explain these effects, or the boundary conditions that influence their strengths. Thus, for the purposes of this chapter, after providing a brief summary of the effects of OCB on individual- and organizational-level outcomes, we identify the theoretical mechanisms through which OCBs are believed to produce their effects, and the individual, group, supervisor, task, organizational, and cultural/environmental characteristics that moderate these effects. In addition, we also suggest how several prototypical forms of OCB (helping, sportsmanship, and voice) might be related to these mediators and how the relationships between these different forms of OCB and individual- and organizational-level outcomes might be influenced by these moderators.

Keywords: organizational citizenship behavior, individual-level consequences, organizational-level consequences, mediating mechanisms, organizational citizenship behaviors

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